• Performing the role of Process Analyst / Help Desk Support Analyst for keystroke encryption software (for laptop/desktop, and mobile devices). Responsibilities include: collecting, evaluating and organizing three years of historical ticket data; establishing a process to maintain on-going ticket data; performing root cause analysis; performing vendor analysis to select and deploy an automated ticket processing product (which turned out to be Happy Fox); and establishing process flows and SOP’s to manage the automated ticket process, while designing and generating weekly ticket reports. Responsibilities also include: developing and monitoring the supply chain flow for the business, with interaction with package design company, printing and packaging company, distributer, and retailer.

As a consultant through FYI Solutions, performing the role of Business project Manager for Colgate's One Product Hierarchy (1PH) program. 1PH is identified as a key program to create the data foundation that will consolidate 12+ existing product hierarchies across divisions into One Product Hierarchy. This will enable the company to Integrate business planning across all functions, Build Predictive Analytics models for decision making in Pricing etc, Report consistently on key business measurements across all divisions, Link external data for trade requirements and align with internal use.

• Performed mainframe production support of a DB2-based universal order application, and sales reporting system. Collectively, both systems have in excess of 2,000 modules. Support also included being on-call or available 24/7. • Followed all necessary SOX procedures, and generated associated paperwork.• Successfully managed and led the implementation of 10 mainframe projects.• Responsible for coordinating and measuring the success of the globally-wide “Moving to an Open Space” strategic initiative. Surveyed several hundred staff members and presented scores and survey results to senior management.• Created swim lane /workflow diagrams, business process diagrams, data flow diagrams and data mapping documents, in deploying over 30 Standard Operating Procedures..

• Gathered requirements, documented client business processes using Business Process Diagrams, Activity and Sequence diagrams.• Managed the oversight & creation of company business plan for the build out of a College staffing solution. Worked with local colleges and Universities for viability of model for student employment, identified industry partners, performed data analysis and created a managed service model. Responsible for analysis of model to create a domestic staffing model which competes with offshore resources.• Managed end to end process for outsourcing internal IT support. Created workflow, selection and weighting matrix, RFP and negotiated final contract.• Created swim lane /workflow diagrams, business process diagrams, data flow diagrams and data mapping documents for all internal SOP’s.• Gathered requirements, created workflow and implemented SharePoint solution for internal sales management, recruiting workflow and corporate leadership.• Optimized internal core system by performing gap analysis on manual processes and creating automated functions. Created online mobile application to conform to all EEOC hiring practices, automated on-boarding process and for new hire consultants.

• Led three Chubb Personal Insurance production support teams (IMS MF based, Smalltalk-based, and Java e-commerce-based). The teams had a collective staff count of ten core employees and two consultants.• Managed the teams’ SOX approval procedures • Performed reviews and created goals for core staff. • Became the department’s first CA-Clarity administrator for deploying Clarity time-reporting. Developed and published a Clarity user’s guide. Gave a demonstration to 200+ staff members in the department. • Managed the monthly SLA between all of Chubb IT and the Chubb Personal Insurance business.• Orchestrated and ran a successful off-site team-building event for 4 IT teams that contained 40 staff members.• Led successful Innovation Work Session with cross functional IT members that resulted in deployed efficiencies that saved Chubb $100k annually.• Responsible for developing and managing a “ROI” project measuring tool for prioritizing all discretionary projects. • Managed and documented a feasibility study for use of the Peregrine Service Management software for the department’s problem tracking. • Created and successfully deployed a point-based change management prioritization process.

• Led a production support team (VSAM MF-based) of 12 core employees and 16 consultants (3 onsite and 13 offshore). The team supported the XyberNET credit insurance, software package. • Managed the teams’ SOX approval procedures • Performed reviews and created goals for core staff. • Department relationship manager for the off-shore vendor staff.• Managed and participated on approximately 30 successful projects of varying sizes.• Participated on a Six Sigma-based Insurance Claims project, which successfully expedited the claims process, while saving the corporation approximately $500K annually and minimizing legal risk. • Managed the team’s SLA’s with the business unit.• Responsible for department budgeting, forecasting, vendor management and procurement.• Led the department’s successful deployment of a corporate-mandated Distributed Computing initiative. Created, managed, and executed a workflow where 104 processes were analyzed with 45 being identified as high P.I.I. risk. The high-risk processes were placed into a secure, production environment. Prior to this mitigation effort, the corporation paid over $400,000,000 in restitution to all fifty states which financial analysts felt impacted a dramatic 75% drop in stock. • IT’s representative on the business’s governance committee.• IT manager of compliance, legal and state exam initiatives. • Participated on the successful deployment, and ensuing production support, of the MF CA-IDMS package of Human Resource and Payroll applications (CA-HRS).

As a consultant.• Designed, coded, deployed and supported, the batch processing flow for a large DB2-based universal order processing system (UOPS). The flow and design satisfies all business needs from order entry, to invoice shipment and posting of sales to the corporate “books”. NOTE: UOPS was deployed in Feb. 1990, and as of March 2014 the application has been enhanced many times to satisfy the needs of the business. It is currently utilized by Pearson Education, and processes $5 billion of business annually. • Led and participated on the successful design and deployment on approximately 50 successful projects of varying sizes, that were built around the UOPS application.• Managed the successful and time-sensitive integration/conversion of the Macmillan publishing order processing system into Simon and Schuster’s universal order processing system.

Consultant to employee1) Implementation of a Human Resources and Payroll Database application.2) Creation of an underwriting tracking system