* Assigned to: 3M (Maplewood, MN) from November 2015 - Present.Lead the QA team on an agile, cross-functional team on 3M's Connected Safety SIM program, a complex SaaS application syncing data between web and mobile apps (Android and iOS).Advanced to QA Lead after two years on the project.Coordinate all testing activities with multiple off-shore QA staff and developers.Write and review high-level and detailed test cases. Execute manual tests. Review and report test results to determine release timelines.Responsible for some business analyst work and L3 technical customer support.* Assigned to: 3M (Maplewood, MN) from November 2013 - March 2015.Led the QA effort for the Post-it® app for iOS. Analyzed requirements, created and executed test cases. Reported and re-tested defects. Consulted on localization issues for translation and multilingual testing.The Post-it® app received Apple’s “Editor’s Choice” designation and was downloaded two million times in its first three months on the App Store.

Responsible for running the company’s operations. Created and executed project plans and budgets.Directed the work of software engineers, designers, and marketers. Removed obstacles and provided resources to successfully release apps.Managed the creation, testing, and release of iPhone/iPad and Android apps, with multiple releases and updates. Did the same for multiple versions of apps for Mac, Windows, web, and other mobile platforms.

Responsible for process management and quality assurance of 360-feedback survey business.Led and coordinated cross-­functional testing projects with developers, business subject matter experts, QA team, and external clients. Created technical and functional specs, use cases, business requirements, and used test automation tools.

Data Analyst responsibilities:Led a $1 million business re­engineering project to increase national and international data processing capacity, improve data accuracy, and increase operational efficiency.Improved data quality and reliability. Reduced internal costs by 30%. Improved data capture speed by 80%.Created new processes and multilingual data collection tools, integrated new software, and managed documentation and training delivery.Received PDI’s Chairman’s Award for this project.Team Leader responsibilities:Led four customer service teams, including staff responsible for: customer service, data processing, product invoicing, and the software support help desk.Responsible for hiring, firing, performance reviews, weekly meetings, and scheduling daily work and longer-term projects, quality assurance, delivery, and front­line support of PDI products during growth from $700K in annual billings to $20 million in annual billings.Based on U.S. success, assigned for three months to European headquarters in Brussels to manage customer service and data processing teams to resolve productivity issues.