Leading a collection of four upscale, boutique resort properties located directly on the Gulf of Mexico on Sanibel Island, Florida - The Sanibel Inn, Song of the Sea, Seaside Inn and Sunset Beach Inn. Directing an Executive Committee overseeing Guest Services, Marketing, Revenue Management, Recreation, Housekeeping, Maintenance, Grounds & Landscaping, and Finance & Accounting for the four Inns, encompassing 205 guest rooms, suites, and vacation condominiums. Working directly with the ownership group of Dahlmann Properties to ensure the financial success of the collection of Inns.

Led a collection of four upscale, boutique resort properties located directly on the Gulf of Mexico on Sanibel Island, Florida - The Sanibel Inn, Song of the Sea, Seaside Inn and Sunset Beach Inn. Directed an Executive Committee overseeing Guest Services, Recreation, Housekeeping, Maintenance, Landscaping and Finance & Accounting for the four Inns, encompassing 205 guest rooms and suites. Worked directly with ownership, regional VP, and the sales, marketing, e-marketing and revenue management teams of Interstate Hotels and Resorts and the South Seas Island Resort to ensure the financial success of the collection of Inns.

Directed a team of seven department leaders overseeing the Food and Beverage, Front Office, Housekeeping, Maintenance, Revenue Management/Reservations, and Sales departments to ensure the the success of the third property in the new boutique lifestyle collection of Graduate Hotels. Led all operational and promotional aspects of a complete renovation and re-branding in 2015, including the addition of two full-service food-and-beverage outlets. Worked with asset managers and development team on all changes pertaining to the renovation and brand conversion including selection and implementation of a new PMS system, CRS interface and Revenue Management service. Partnered with our publicity firm, marketing team and e-commerce consultant to develop our opening and ongoing publicity and promotion plan, marketing plan, social media initiatives and SEO/PPC strategies.Achieved Trip Advisor scores of 4½ circles and achieved overall Revinate scores placing Graduate Madison Hotel in top 20% of comp set. Achieved Yelp scores of 4½ stars for both The Madison Blind, the hotel’s full-service dining experience, and Portage Pi, the hotel’s café.

Responsible for the operational and financial success of an upscale, 74 room boutique-style hotel in downtown Madison, WI. Led and developed a team of 6 managers in Front Office, Revenue Management, Food & Beverage, Sales and Marketing, Maintenance, and Housekeeping Operations. Responsible for the ongoing development of an impactful marketing plan, annual budget and capital plan, as well as the coordination of capital projects, guest service improvements, and the quality of the front-line employee experience.

Member of the opening team and executive committee for this property. Property achieved Opening of the Year within its brand. Responsible for the coordination of F&B operations and policies between the hotel's brand, management company (White Lodging Services) and property ownership group.

Held director-level positions in Room Operations and Food and Beverage Operations at six Walt Disney World Resorts in Lake Buena Vista, Florida from 1989 to 2001. Opened 3 resorts as a member of the resort executive committee: Disney's Old Key West Resort, The Disney Institute, and Disney's Coronado Springs Resort.

Held management roles throughout all aspects of Front Office operations from 1985 to 1989.