Bill Williams Email & Phone Number

United States

Remote

Farmington, Michigan, United States

• Increased new and existing customers’ workflow efficiency through initial onboarding product demo and Training.
• Increased lead generation product adoption and decreased churn by tracking customer usage analytics and collaborating with customer department heads to implement new best practices and procedures.
• Grew existing customers’ product sign-on through cross-sell and upsell opportunity identification during onboarding and usage analysis follow ups.

Detroit, Michigan, United States

• Worked with customers to identify opportunities to improve their financial stability through their existing home loans compared to current market rates.
• Helped customers understand their current financial climate in order to develop a clear picture of their future financial goals and how to achieve them.

Detroit, Michigan, United States

• Improved team work productivity and visibility through data collection and interpretation in order to identify key areas for improvement efforts.
• Decreased inbound lead loss by developing lead allocation practices for inbound leads not matched with proper sales region and teams.

Detroit, Michigan

• Worked with the sales team to deliver game day experiences to customers of special ticket package purchases.
• Increased event planning best practices and implementation processes through shipment tracking and inventory documentation prior to event dates.