Bill Williams Email & Phone Number

Reno, Nevada, United States

Roseville, California, United States

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Northern California

• Specializing in providing Salesforce CRM / Force.com Platform (editions: Essentials, Professional, Enterprise, and Unlimited) customization and optimization. (SFDC) Salesforce Administrator/ (SFDC) Salesforce Developer.
• SaaS/PaaS Salesforce CRM / Force.com Platform evangelist and advocate for my clients.
• Design customized Workflow tasks using a collaborative approach involving my clients existing business processes to create automated Workflow tasks that are automatically created and assigned based on each client’s.
• Customize integrations to work with Salesforce CRM / Force.com Platform in each clients ORG.
• Email integration specialist, including: SFDC Einstein Activity Capture (EAC) supporting: Outlook, Gmail and macOS email clients. Full support for: Outlook Integration and Sync (OIS) and Gmail Integration and Sync (GIS).
• Salesforce CRM Dashboard and Report specialist.

New York City Metropolitan Area

• Highly focused on SaaS/PaaS on Force.com Platform/Salesforce org implementation of SFDC (CRM) in “lighting experience” and Salesforce “classic” for new clients as well as ongoing support for our existing client base..
• Delivering 20+ full life cycle implementations of the Salesforce CRM. Including mom and pop shops to Globally recognized companies with as many as 100+ employees.
• Designed and Implemented as well as maintained custom workflow automation processes for 100+ client orgs.
• Designed and supported custom integrations to work with Salesforce CRM/Specialties: SOQL, SOSL, LMA and LMO.
• Force.com API (DML), FLS/Force.com user/user profile guru. Channel Order App (COA) Manager/Specialist.
• Developed and Managed international vendor relationships. All the while collaborating with our clients allowing them to have a unique “customized” approach to their deliverable needs using the vendor relationships that.

New York City Metropolitan Area

• Manager and Support of new and existing clients for Hillcrest Business Systems as SaaS/PaaS on Force.com Platform
• Developed long lasting vendor relationships for our internal tasks with business strategies and design and implementation for our clients and our own teams (SFDC) CRM solutions on the Force.com Platform.
• Implementation Manager for CTI Software for SFDC Force.com CRM platform ORGS. (RingCentral and PhoneBurner)
• Implementation Manager for SFDC/Force.com ORG’s including: LMA, (SFDC)-COA specialist, (SFDC Partner Team Member).

Folsom, California, United States

• Team Lead of Verizon Wireless’ largest single client: The State of California.
• (KB) Team Lead Contributor: Wrote and Published articles for VZW (KB) as Subject Matter Expert (SME) for all Motorola/LG/Samsung/Apple I Phone devices along with their OS (iOS / Android).
• Deployed and supported Smartphones and mobile equipment such as laptops and GPS devices to employees of the State of California.
• Facilitated “on-site” and remote workgroup sessions for the Governor of California office. This included device tutorials and “how to” device management.
• Planned, coached, and evaluated work performance through monthly performance review and coaching for internal and vendor teams as a (SME) and (KB) contributor.
• Developed action plans of the additional Verizon Wireless Support Team including “off-line” teams and vendors as team lead/(SME)(KB)contributor.

Folsom, California, United States

• Performed specific and highly technical IT Support to Smartphone and Laptops.
• A member of a great team and all-around top performing workgroup in the Verizon Wireless Headquarters.
• Provided Advanced help desk technical support for Global Traveler clients that were a part of Fortune 500 companies using the Verizon Wireless platform. This included conducting face to face meetings with these clients.
• Led symposium with key departmental partners to strategize and update key processes to support internal and external clients.

Folsom, California, United States

• Motivated to lead a team of up to 14 CSR using playbook strategies to achieve optimal team results.
• Created an open-door environment.
• Prepared and facilitated various training sessions to enhance CSR knowledge of products and services.
• Planned, coached and evaluated work performance through monthly performance reviews.

Political Science/Business Administration, Political Science/Business Administration

Activities and Societies: *Debate* NCAA Men’s Wrestling

Political Science/Business Administration, Political Science/Business Administration

Activities and Societies: *Debate* NCAA Men’s Ski Team * Men’s Wrestling