Bill Wilt Email and Phone Number

Architected/Engineer/Manage enterprise-wide Microsoft Teams Conference Room Systems.Work in O365 Admin Center, Microsoft Teams Admin Center, Microsoft Entra Admin Center, and Microsoft Azure Active Directory.Work with external vendors to define and develop best solutions for our environment and designing complex conference room setups.Work in Managed workstation queue to help resolve issues on the Tier III level.Provide desktop support to customers that have software complications after Windows 10 and Office 365 upgrades. Resolving complications in Microsoft Office 2010 and Office 365 suites, network connections, excel add-ins and program installation. Working in Remedy to resolve tickets and EUC Client Tools.Special Projects I have been involved with include Image computers to be deployed for MarkWest and Windows 10 project through SCCM, Move from Windows 7 to Windows 10, Part of the Domain Consolidation Project to move Legacy ANDV over to the MPC Domain, Executive Backup support, and Lead person to head up Conference Room support for Trio Conference Room, Huddle Rooms and Microsoft Teams Rooms for Deskside Support.

Installation and maintain data network for a new facility.Installation of 7K’s, FEX’s, Cisco 3850’s and configurations for both McLane and Schaefer networks, PC Setup and imaging, MCVISION and Cisco IP phones.My position duties are provide technical support on enhancements of all PC hardware, software, printers, security badge access systems, security camera systems and LAN/WAN at the division, troubleshoot and resolve network issues, resolve all Microsoft Windows operating systems and Microsoft Office products related issues with assistance or direction from the Home Office teams and Monitor and review local hard drive data storage for any local stored files to ensure compliance with company policy and guidelines.

Customer service internally and external.Help Desk/Operations support in trouble-shooting problem situations.High volume multi line phone system.Operate IBM Mainframe and peripheral equipment.Monitor network, UNIX, NT systems and performance monitors.Assist Programmers with fixing JCL errors on Mainframe Jobs.Monitor and troubleshoot AS400 Jobs.

Responsible for the operation, troubleshooting, and maintenance of over 5 million dollars of Mobile Secure Telephone Communications equipment.Worked at a level higher than my pay grade as a Secure Communications Manager.In charge of the Equal Opportunity Welfare of 140 personnel.Supervised the establishment, troubleshooting, and repair of Secure Telephone Communications Networks while serving in Iraq.Managed the movement of 200 vehicles and equipment in 48 hours to Iraq as the Unit Movement Manager

Trained 130 personnel on the safety and protection of the Fort Gordon Community, as the Quick Reaction Force Supervisor.Maintained personnel files of 125 personnel.Created a Training Policies and Procedures template that became standard for 5 companies.

Responsible for the operation, troubleshooting, and maintenance of over 5 million dollars of Mobile Secure Telephone Communications equipment.Worked at a higher-level than my pay grade as a Secure Telephone Communications Supervisor.Supervised the establishment, troubleshooting, and repair of Mobile Secure Telephone Communications Networks.

Responsible for the establishment, troubleshooting, and repair of Mobile Secure Telephone Communications Networks.Trained other team members to communicate and work as a team to accomplish specified goals.

Communicated through un-secure radios with secure communications codes.Laid, prepared, and installed Wire Telephone Systems.