● I provided training and support to HR staff on the use of HR systems and data management best practices. ● I ensured that HR systems and data management practices comply with relevant regulations and internal policies. ● Conducting monthly audits on HR processes within the system, I identified areas for enhancement and implemented necessary improvements.● Provided guidance and assistance to front-line staff; gathered insights from the team; generated new ideas to strengthen employee engagement and led in helping Komaza be a world-class employer.● Oversaw employee relation matters e.g. grievances, investigations, etc.● Provided support to employees in various HR-related topics and policies and resolved any issues that may arise.● Ensured that HR practices comply with current laws and regulations. Supported health and safety audits, and oversaw any required projects to ensure compliance.● Supported staff on-boarding and off-boarding. Ensured accurate and proper record keeping of employee information in electronic and digital format.● Contributed to the implementation and training of core talent initiatives and projects e.g. performance review process.● Kept up-to-date with new trends and best practices in the field. Gathered and analyzed data with useful HR metrics, like time to hire and employee turnover rates.

● I was responsible for identifying opportunities to streamline HR processes through the use of technology and data analysis. ● Key liaison with other departments in resolving People issues and effective staffing.● Ensured policy implementation at the people level to maximize people capital within the organization.● Extensive People experience in startups and social ventures without well-structured systems.● Provided ongoing and in-service training for new teachers. ● Provided HR customer support and helpline to all staff on leaves, statutory remittance, pay slips, deductions, and staff grievances · Coordinated and provided support during annual reviews.● Led the disciplinary team in ensuring the disciplinary process was duly followed. ● Supervised and coordinated staff investigations such as fraud and other disciplinary issues to ensure issues were addressed in the best interest of the company and the staff.● On-boarding of new employees and Issuance of contracts. Represented the company during labor disputes.● Prepare monthly payment schedules for NHIF and NSSF for Kenya and Uganda payrolls.● Address NHIF and NSSF staff issues for over 6,000+ employees in East Africa● Providing employee data to customer departments as an ongoing process of data and resource management.● Evaluate processes and projects with a view of cost-cutting measures to improve productivity and efficiency while keeping the costs to the bare minimum.● Ensure that People processes are in line with labor laws and regulations while also keeping in line with most current tools and organizational processes in the market● Writing weekly, monthly, and quarterly people reports to various stakeholder departments

● Attracts potential customers by answering product and service questions; and suggesting information about other products and services.● Opens customer accounts by recording account information.● Maintains customer records by updating account information.● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.● Maintains financial accounts by processing customer adjustments.● Recommends potential products or services to management by collecting customer information and analyzing customer needs.● Prepares product or service reports by collecting and analyzing customer information.● Contributes to team effort by accomplishing related results as needed.