 Problem-solving for IT issues. Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet. Provide support for CCTV, WAN & LAN administration. Maintain total IT Infrastructure including ERP system, active directory, attendance and fingerprint management software, and devices, workstations, servers, routers, access points, switches, UPS, PABX, IP phones, Polycom devices, printers, photocopiers, etc. Communicating with third-party technical specialists. Providing and maintaining IT security across large networks. Deploying new hardware, server backups, evaluating new software & security risks. Involvement in the roll-out of software updates and patches. Answering technical queries. Design, develop and implement IT asset management strategy. Design, develop and implement IT compliance management strategy. Depth working with IT operating systems such as Microsoft Windows OS & Server, Linux OS & Server,Mac OS, IOS, Android, Microsoft Office, Google Workspace, Office 365 administration and MicrosoftExchange Server administration. Online Support: Responsible for Online Help Desk support for Sales, Service, and Production-related people of RANCON Motorbikes Limited (Suzuki Bangladesh).

• Problem-solving for IT issues.• Maintain total IT Infrastructure including ERP systems, LAN, workstations, servers, routers, switches, PABX, IP phones, Polycom devices, printers, photocopiers, UPS, etc.• Providing and maintaining IT security across large networks.• Follow up on IT issues as per the IT Service Management system.• Performing routine audits of systems and software.• Applying operating system updates, patches, and configuration changes.• Installing and configuring new hardware and software.• Adding, removing, or updating user account information, resetting passwords, etc.• Answering technical queries.• Responsibility for documenting the configuration of the system.• Troubleshooting any reported problems.• System performance tuning.• Ensuring that the network infrastructure is up and running.• Follow up IT asset management strategy.

 Problem-solving for IT issues. Working within a TCP/IP network environment, including DHCP, DNS, and Ethernet. Provide support for LAN administration. Maintain total IT Infrastructure including ERP system, workstations, servers, routers, switches, UPS, PABX, printers, photocopiers, etc. Communicating with third-party technical specialists. Providing and maintaining IT security across large networks. Deploying new hardware, server backups, evaluating new software & security risks. Involved in the roll-out of software updates and patches. Depth working with IT operating systems such as Microsoft Windows OS & Server, Linux OS & Server,Mac OS, IOS, Android, Microsoft Office, Google Workspace. Online Support: Responsible for Online Help Desk support for 300 Customers and Production related people of Avery Dennison Bangladesh.