Bill Amalong Email & Phone Number

Oklahoma City, Ok, Us

Oak Brook, Illinois, Us

Provide System Administration for on-premise Epicor installation and multiple third-party applications that interact with Epicor. Regenerate data models, install and configure system updates and releases. Responsible for major application release planning, setup and implementation. Coordinate and manage biweekly custom code updates to the Production environment from the development team. Provide ongoing customer support and improve applications by using current practices to design and implement modifications.

Walton Hills, Ohio, Us

Provided over five years of J.D. Edwards applications support. Supported day-to-day operations, and rotating on-call responsibilities for front-line application support utilizing expertise with J.D. Edwards and 3rd party bolt-on packages. Improved operational performance of J.D. Edwards across four hundred users, five distribution centers and over eighty branch locations. • Supported the configuration, testing, and deployment of 3d party applications connected to J.D. Edwards, including the development and maintenance of interfaces between the ERP and other applications.• Supported corporate projects for application improvement to fulfill end-user requirements, including testing, implementation and training development.• Took advantage of skills improvement opportunities with training by 3rd party vendors and in-house opportunities for development.• Implemented RF-Smart at all distribution centers and served as the primary contact for barcoding and labeling technology, including support for Honeywell and Zebra RF devices. • Configured J.D. Edwards processing options to meet business requirements using standard processes while reducing the need for custom system enhancements.

Created project schedules for fiber optic and copper cable installations ranging from single office, indoor installations to full data center build-out projects. Completed site surveys for customer installations, collected requirements, and prepared quotes for data and voice cabling projects. Enforced schedule discipline to efficiently utilize resources for projects from material procurement through final delivery and quality assurance. Collected competitive bids from vendors to ensure product availability, arranged material purchases, and provided receipt oversight. Prepared work orders for cable technicians on all engagements and negotiated installation schedules for technician availability to meet customer delivery requirements. Conducted quality assurance walk-throughs to confirm customer satisfaction with services provided, and completed internal processing required to invoice customers for services.

Oklahoma City, Ok, Us

Filled ten month contract need at Feed the Children to prepare RPG III / IV software updates per user requests and provide application support for mission critical iSeries applications. Developed applications to analyze and report financial performance, track trade show attendees, and capture enterprise performance feedback from third-party agencies. Supported in-house production accounting systems including the daily handling of pledge and payment data exchanged electronically with outside organizations. Environment required detailed knowledge of SQL language and interactions between iSeries database files and IFS files in transporting data across servers. Vendor data exchanges made use of secure encryption technology, FTP and iSeries File Transfer processes, and the SEQUEL ESEND application.

Oklahoma City, Oklahoma, Us

Hired from Accenture to centralize the IT function and lead in a wide variety of business and technical roles, including daily IT operations support, voice and data networks, and hardware strategy. Built a call tracking, prioritization, and response capability, and consolidated company-wide problem handling. Procured, configured and staged all computer equipment shipped to branch locations. Introduced VMware and implemented the first servers to utilize ESX at Cedar Creek. On a daily basis, prioritized the use of resources, managed vendor relationships, and mentored team members.Recruited and managed technical staff in an environment that included Windows and AIX servers, Microsoft Exchange, Windows Terminal Services, VMware, and an ERP application that made use of the Progress database with Cyberquery software. Added locations to the network and made cost-effective improvements to the mixture of MPLS and DSL VPN data center connections. Used Toshiba phone systems at each location to route voice traffic over the data network, and improved VoIP traffic being routed through Cisco ASA’s over VPN connections.

Dublin 2, Ie

Hired by Accenture Senior Executives to provide hands-on delivery, project management, and governance of transition and migration services in support of global customer outsourcing relationships. Led infrastructure outsourcing transition projects to deliver information technologies at required service levels, quality, and cost for multiple Fortune 500 companies. Projects involved transition of infrastructure support services from client to Accenture delivery centers. Completed projects on-time using in-depth knowledge of infrastructure services that includes: service desk roll-outs, network and security implementation and support, server hardware in data center environments, and implementation of workplace services with desktop support.Used data center hosting skills to oversee multiple hardware migration projects with a focus on minimizing risk. Tracked migration issues and created risk mitigation strategies. Developed system recovery policies and evaluated client backup infrastructure. Established live date command centers and satellite situation rooms for status communication, issue tracking and resolution. Worked with other Accenture data center migration experts to develop the methodology used as a blueprint for data center migration strategies. Functioned as subject matter expert in the evaluation and selection process for North American infrastructure hosting partners engaged by Accenture.

Us

Managed team of System Administrators in the support of infrastructure hosting relationships with over thirty iSeries customers. Responsible for overall profit, loss, and budgetary targets for services on more than one hundred iSeries systems. Supported the strategic partnership between Infocrossing and Accenture for infrastructure hosting services. Integrated support for client hardware located across the U.S. in five geographically dispersed data centers. Worked with service desk personnel to improve support and raise Level 1 resolution rates. Architected solutions and evaluated cost-benefit balances in the formulation of customer proposals. Improved uptime for all clients by working with vendors and implementing process improvements. Developed work plans for all iSeries hardware migration projects and held responsibility for successful completion of these projects. Represented Infocrossing at client-facing discussions concerning infrastructure services, and conducted regularly scheduled status meetings with clients. Company was acquired by India-based Wipro, a strategic competitor to Accenture.

Mascot, Nsw, Au

Recruited by company CIO to build and manage team in the support of a comprehensive, undocumented AS/400 legacy software application used by seven Corporate Express warehouses located nationwide. Company grew from $1 billion in annual sales to $9 billion during this time. Budgeted, designed, and directed implementation of systems solutions while pursuing strategies to improve work product quality and customer order fulfillment rates.

Data Processing Manager, Petroleum Investments, Ltd.Managed the data processing shop on a day-to-day basis. Supervised, trained, and assisted with System/38 operating procedures to improve system performance and reliability. Identified, designed, and coded specific program changes for user requested enhancements to existing in-house applications.Manager of Field Installations, The Hertz CorporationManaged a team of specialists that installed electrical and network cabling, millwork, and local area networks at every domestic Hertz rental counter. Organized resources and budgets, both capital and expense, necessary for a twenty-seven month implementation project. Guided development of the adopted hardware and cabling strategy for all rental counter and back office locations, making use of Token-Ring and Ethernet physical network topologies.Management Information Consultant, Arthur Andersen / Andersen ConsultingGathered application requirements, provided training, coded, designed, and tested software applications for multiple clients, including:• U.S. Department of Transportation / Federal Aviation Administration (FAA)• Texas Comptroller of Public Accounts• Petroleum Investments, Ltd.

Co-founded Maestro Computer and Cable Services in 1990, and have been involved in its growth since. Maestro provides cabling and network infrastructure services and products to a variety of companies. As one of two original partners, helped to establish it as a legal entity and Subchapter S corporation, set up all accounting systems, and developed proposals to attract customers.

Mba, Financial Accounting

Bs, Mathematical Economics

Education record