SummaryResults-oriented Sales Executive with experience in the vacation ownership industry. Proven ability to build and maintain relationships with prospective and existing owners, and to close deals effectively. Expertise in the Hyatt Vacation Ownership portfolio of properties and benefits.SkillsConsultative salesRelationship buildingNegotiationPresentation skillsCustomer serviceTime managementData analysisWhy Hyatt Vacation Ownership?I am passionate… Show more SummaryResults-oriented Sales Executive with experience in the vacation ownership industry. Proven ability to build and maintain relationships with prospective and existing owners, and to close deals effectively. Expertise in the Hyatt Vacation Ownership portfolio of properties and benefits.SkillsConsultative salesRelationship buildingNegotiationPresentation skillsCustomer serviceTime managementData analysisWhy Hyatt Vacation Ownership?I am passionate about helping families create lasting memories through vacation ownership. I believe Hyatt Vacation Ownership offers the best possible vacation experience, with its world-class properties, amenities, and service. I am excited to be a part of a team committed to making vacation dreams come true.I am confident that my skills and experience would be valuable to any company. I am eager to learn more about the opportunity and to discuss how I can contribute to your team's success. Show less

• Monitored daily and weekly key performance indicators to maintain on-track status.• Developed innovative approaches to manage business and technology needs and enhance performance.• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.• Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.• Planned, organized and managed operations, including… Show more • Monitored daily and weekly key performance indicators to maintain on-track status.• Developed innovative approaches to manage business and technology needs and enhance performance.• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.• Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.• Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production. Show less

Customer computer builds and repairs.

• Rent, buy, and sell property for clients. Study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts• Oversee the promotion of property sales on advertisement media and listing services• Coordinate the closing of property deals to ensure vital documents are signed and payment received• Provide periodic reports to company management on sales operations and generated returns using CRM… Show more • Rent, buy, and sell property for clients. Study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts• Oversee the promotion of property sales on advertisement media and listing services• Coordinate the closing of property deals to ensure vital documents are signed and payment received• Provide periodic reports to company management on sales operations and generated returns using CRM systems• Ensure compliance with housing laws and policies when conducting property deals• Update job knowledge by studying listings; visiting properties; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional and community organizations Show less

• Established new accounts and awareness for tech supply start-up• Worked directly with clients to provide additional information, updates, and resolution to issues escalated from Customer Support teams• Built and maintained relationships with other groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner• Approved asset needs assessment, operational and disposal plans developed in alignment with the budget and in compliance with… Show more • Established new accounts and awareness for tech supply start-up• Worked directly with clients to provide additional information, updates, and resolution to issues escalated from Customer Support teams• Built and maintained relationships with other groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner• Approved asset needs assessment, operational and disposal plans developed in alignment with the budget and in compliance with departmental policies and procedures Show less

• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems• Easily established rapport with people of all ages, cultures, and beliefs; ensure they are satisfied with the work performed• Analyzed problems and anticipated customers' needs. Communicated estimated completion time, regular updates and followed through on each customer vehicle• Prepared & reviewed all repair work orders for accuracy and… Show more • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems• Easily established rapport with people of all ages, cultures, and beliefs; ensure they are satisfied with the work performed• Analyzed problems and anticipated customers' needs. Communicated estimated completion time, regular updates and followed through on each customer vehicle• Prepared & reviewed all repair work orders for accuracy and completeness in concerning parts, materials and labor and approved the release of equipment for delivery to the customer• Ensured that the required documentation is complete and is in compliance with regulations and standards• Maintained a clean, organized and safe work environment at all times Show less

• Determined and addresses the customer’s needs, problems, complaints, requests, questions, and deadlines, listened effectively to understand and communicated pertinent subject matter in a business-like manner to both customers and employees• Checked on progress of repair throughout the day. Contacted customers regarding any changes in the estimated or promised time, explained cost and time requirements in detail, and received proper authorization before any additional repairs are… Show more • Determined and addresses the customer’s needs, problems, complaints, requests, questions, and deadlines, listened effectively to understand and communicated pertinent subject matter in a business-like manner to both customers and employees• Checked on progress of repair throughout the day. Contacted customers regarding any changes in the estimated or promised time, explained cost and time requirements in detail, and received proper authorization before any additional repairs are performed• Advised customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications• Verified with the service department that the appropriate services have been completed• Built a loyal customer base by establishing a trusting relationship founded on integrity and fairness. Demonstrated a sincere concern for customers Show less

• Assumed full responsibility for center profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management• Promoted the shop and its services through exceptional customer interactions• Ensured quality service work is performed on customer vehicles at all times• Led and managed the team at the facility to promote teamwork and morale within… Show more • Assumed full responsibility for center profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management• Promoted the shop and its services through exceptional customer interactions• Ensured quality service work is performed on customer vehicles at all times• Led and managed the team at the facility to promote teamwork and morale within the shop• Controlled costs via inventory and asset management, outside purchases, and implemented preventative maintenance programs for shop equipment• Ensured that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly Show less

• Established and maintained good working relationships with customers to encourage repeat business• Scheduled service appointments. Kept customer informed on completion times, service expenses, and possible changes• Complied with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property• Communicated frequently with Technicians and Parts Associates to ensure timely… Show more • Established and maintained good working relationships with customers to encourage repeat business• Scheduled service appointments. Kept customer informed on completion times, service expenses, and possible changes• Complied with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property• Communicated frequently with Technicians and Parts Associates to ensure timely completion of work• Actively participated in continuing education and training in the latest technologies, including shop management software, factory software, and service advisor courses specific to the function. Utilized and shared the training to improve procedures at BMW Concord Show less

• Maintained responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws• Directed, instructed, and managed a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems• Followed all policies and procedures related… Show more • Maintained responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws• Directed, instructed, and managed a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems• Followed all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices. • Learned and maintained current product knowledge on all tires, service and other product lines that are represented, as well as, those of competitors Show less

• Directly oversaw and managed three North Bay locations with $2 million gross yearly sales. Annual sales for Wheel Works are close to $1 billion• Recruited and successfully trained store managers• Analyzed business trends and developed and implemented plans to meet and/or exceed sales goals and objectives. Received award for 100,000 gross profit at company annual meeting• Ensured compliance with all policies and procedures through regular staff meetings and daily store… Show more • Directly oversaw and managed three North Bay locations with $2 million gross yearly sales. Annual sales for Wheel Works are close to $1 billion• Recruited and successfully trained store managers• Analyzed business trends and developed and implemented plans to meet and/or exceed sales goals and objectives. Received award for 100,000 gross profit at company annual meeting• Ensured compliance with all policies and procedures through regular staff meetings and daily store walk-throughs; participated in periodic audits of inventory and store operations in coordination with corporate audit department• Continuously evaluated and reacted to internal performance issues and actively recruited new employees Show less

• Developed a full-service restaurant concept with owners while dropping food cost and labor beyond the target goal• Created value for owners through efficient operations, appropriate cost controls, and profit management• Controlled profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions• Ensured OSHA, local health and safety codes, and company safety and security policy are… Show more • Developed a full-service restaurant concept with owners while dropping food cost and labor beyond the target goal• Created value for owners through efficient operations, appropriate cost controls, and profit management• Controlled profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions• Ensured OSHA, local health and safety codes, and company safety and security policy are met• Solicited customer feedback, shared feedback with team and used feedback to improve restaurant operations and build brand loyalty Show less

• Formed foundation of and implemented systems for the company's third 20,000 square foot facility with more than 80 employees and projected annual sales of $2.5 million• Ownership of area of responsibility P&L, business planning, budgeting and forecasting activities• Recorded and analyzed the flow of cash, movement of inventory, cost of labor and cost of sales on a daily basis• Played by the state/federal rules in order to ensure the health and well-being of employees and/or… Show more • Formed foundation of and implemented systems for the company's third 20,000 square foot facility with more than 80 employees and projected annual sales of $2.5 million• Ownership of area of responsibility P&L, business planning, budgeting and forecasting activities• Recorded and analyzed the flow of cash, movement of inventory, cost of labor and cost of sales on a daily basis• Played by the state/federal rules in order to ensure the health and well-being of employees and/or guests Show less

• Bennigan’s has annual sales of $2.5 million. Ranked number one nationwide in three month food cost and labor• Consistently scored within the top 1 percent in QSC (quality, service and cleanliness)• Developed strategic business plans including market strategy, project time line, and logistics which aided in achieving revenue goals• Collaborated with chefs', banquet managers, and F&B Director in the planning and execution of highly successful functions