Bill Andrae Email & Phone Number

Boston, Massachusetts, Us

Oversight of account management and customer success function

Madison, Wi, Us

Acquired by OrbitaIn 2017, I set off on another challenging voyage, joining Wellbe, where I led the Customer Success team. The healthcare market’s shifting tides demanded a new approach, and I found myself part of a smaller, resilient crew. Working closely with the CEO, we weathered the storm of selling in healthcare without a dedicated sales team, charting a course toward growth by nurturing relationships and expanding within existing accounts. With a determined focus, we steered Wellbe through turbulent times, ultimately positioning the company for growth and expansion into new markets.As the team grew, I embraced the role of guide and navigator, helping align sales, implementation, customer success ,and account management into a cohesive, purpose-driven unit. This alignment became a compass that drove us forward, strengthening our customer partnerships and enhancing the value we delivered. Our success as a team became the wind in our sails, leading to our acquisition in 2023—a fitting milestone on a journey marked by resilience, innovation, and teamwork.• Working to manage and expand our customer relationships by finding new and innovative solutions to apply our platform to streamline their operations and improve the patient experience to meet and exceed the expectations of their healthcare consumers.• Responsible for renewal and expansion revenue, including developing proposals, managing contracts, etc• Developed demo tools using Walnut.io• Member of coaching team actively coaching 2-4 team members

Madison, Wi, Us

A variety of roles leading Customer Success and Implementation teams in a startup environment

In the Healthcare CRM and Care Navigation space at Influence Health I merged my EHR expertise with customer success and strategic account management, guiding clients through their own healthcare transformation. This period also marked the beginning of another personal adventure—coaching soccer, where I discovered a natural talent for aligning each player’s strengths with their role on the team, much like placing the right people in the right positions in the business world.Member of the clinical delivery leadership team focused on leading a global team of product owners and integration engineers in support and implementation of an enterprise patient portal and population health product. • Led one of the initial implementations of our population health product at one of the largest health systems in the country by successfully partnering with product and engineering leadership to drive client feedback into product life cycle • Transitioned team to usage of agile tools(JIRA) and methodology to increase visibility and efficiency of the delivery process * Developed methodology and documentation to streamline future implementations • Facilitated the development of process and outcome metrics to measure client success • Provided coaching and guidance to team members related to population health, product, and software implementation standards

Executive partner with select Influence Health clients • Provided guidance and support to Influence Health accounts by serving as both an executive sponsor and a strategic consultant to ensure each client maximizes the value and ROI from the acquisition of Influence Health's Products • Developed client optimization roadmaps and managed tactical implementation using a balanced scorecard methodology * Leveraged client relationships to expand contract opportunities with a focus on growing annual recurring revenue by 10% • Collaborated with data analysts and product owners to create a Proof of Concept patient portal dashboard using QlikSense and Spotfire

Partnered with nine healthcare clients across the country to develop marketing strategies to maximize marketing ROI through the use of customer relationship management (CRM) technologies and analytics • Negotiated a partnership agreement with local technology company to offer data extraction services to our clients to reduce the implementation timelines of our patient database build • Developed a Business Intelligence tool using QlikView to quickly analyze revenue trends over time by client • Improved client reporting process using template tools to improve visualization of data • Mentored projected managers on use of CRM focused healthcare strategies

Madison, Wi, Us

As life shifted, I sought a new direction to support my growing family. My journey led me to SSM Health, where I found a different perspective—this time from the provider side. Here, I was at the helm of Meaningful Use, ACO, and Lean initiatives, navigating complex organizational landscapes and working alongside clinical and operational leaders to meet ambitious goals. This leg of my journey sharpened my skills in data analytics and cross-functional collaboration, allowing me to help steer the organization toward greater efficiency and savings.• Achieved over $5 million in Medicare and Medicaid incentive dollars. • Used statistical process control methods to track improvements to organizational quality metrics• Led a cross entity project to improve referral process to increase provider satisfaction as well as regional market share

Used project management and business analysis skills to help implement the Investigo Enterprise Solution. Worked with business owners to define and test requirements, manage defect resolution, and escalate issues to project leadership.

Verona, Wi, Us

Implemented the EpicRx(Willow) application at 4 multi-hospital sites. Advised and managed the work of multiple Application Coordinators by guiding them through technical, process, and methodology problems.Through the process I facilitated process and business redesign sessions and presented options to business and technical stakeholders in a collaborative team atmosphere

Mba

Bs, Biomedical Engineering With A Certificate In Business