Bill Andrae Email & Phone Number

Boston, Massachusetts, US

Oversight of account management and customer success function

Madison, WI, US

• Acquired by OrbitaIn 2017, I set off on another challenging voyage, joining Wellbe, where I led the Customer Success team. The healthcare market’s shifting tides demanded a new approach, and I found myself part of a.
• Working to manage and expand our customer relationships by finding new and innovative solutions to apply our platform to streamline their operations and improve the patient experience to meet and exceed the.
• Responsible for renewal and expansion revenue, including developing proposals, managing contracts, etc
• Developed demo tools using Walnut.io
• Member of coaching team actively coaching 2-4 team members

Madison, WI, US

A variety of roles leading Customer Success and Implementation teams in a startup environment

• In the Healthcare CRM and Care Navigation space at Influence Health I merged my EHR expertise with customer success and strategic account management, guiding clients through their own healthcare transformation. This.
• Led one of the initial implementations of our population health product at one of the largest health systems in the country by successfully partnering with product and engineering leadership to drive client feedback.
• Transitioned team to usage of agile tools(JIRA) and methodology to increase visibility and efficiency of the delivery process * Developed methodology and documentation to streamline future implementations
• Facilitated the development of process and outcome metrics to measure client success
• Provided coaching and guidance to team members related to population health, product, and software implementation standards

• Executive partner with select Influence Health clients
• Provided guidance and support to Influence Health accounts by serving as both an executive sponsor and a strategic consultant to ensure each client maximizes the value and ROI from the acquisition of Influence Health's.
• Developed client optimization roadmaps and managed tactical implementation using a balanced scorecard methodology * Leveraged client relationships to expand contract opportunities with a focus on growing annual.
• Collaborated with data analysts and product owners to create a Proof of Concept patient portal dashboard using QlikSense and Spotfire

• Partnered with nine healthcare clients across the country to develop marketing strategies to maximize marketing ROI through the use of customer relationship management (CRM) technologies and analytics
• Negotiated a partnership agreement with local technology company to offer data extraction services to our clients to reduce the implementation timelines of our patient database build
• Developed a Business Intelligence tool using QlikView to quickly analyze revenue trends over time by client
• Improved client reporting process using template tools to improve visualization of data
• Mentored projected managers on use of CRM focused healthcare strategies

Madison, WI, US

• As life shifted, I sought a new direction to support my growing family. My journey led me to SSM Health, where I found a different perspective—this time from the provider side. Here, I was at the helm of Meaningful.
• Achieved over $5 million in Medicare and Medicaid incentive dollars.
• Used statistical process control methods to track improvements to organizational quality metrics
• Led a cross entity project to improve referral process to increase provider satisfaction as well as regional market share

Used project management and business analysis skills to help implement the Investigo Enterprise Solution. Worked with business owners to define and test requirements, manage defect resolution, and escalate issues to project leadership.

Verona, WI, US

Implemented the EpicRx(Willow) application at 4 multi-hospital sites. Advised and managed the work of multiple Application Coordinators by guiding them through technical, process, and methodology problems.Through the process I facilitated process and business redesign sessions and presented options to business and technical stakeholders in a collaborative.

Mba

Bs, Biomedical Engineering With A Certificate In Business