Bill Armbruster Email & Phone Number

New York, NY, US

• In this role, I play key role in planning strategies, addressing industry changes, emphasizing customer centricity, robust controls, and comprehensive documentation. Along with performing annual site visits to top.
• Directed annual fair share contribution and grant funding budget of $12.1M, overseeing monthly collections ranging from $13.9M to $16.1M, and maintaining inventory exceeding 100K accounts with balances totaling $519.6M.
• Influenced decision-making of senior management by collecting/evaluating data, delivering insights and strategic recommendations, and devising innovative solutions for complex challenges.
• Fostered strategic relationships with regulators and top executives of affiliated non-profit agencies, influencing industry practices without formal contractual agreements.
• Served as leading representative in Credit Counseling Industry for managing relationships with over forty agencies and two industry associations.
• Acted as influential advocate in credit counseling industry, modifying initiatives and directions of associations and industry working groups.

New York, NY, US

• During this tenure, I ensured optimal staffing levels in assigned areas, focusing on thorough training and development of personnel. Along with leveraging exceptional leadership talent in improving division-level.
• Accomplished performance targets by conducting monthly business reviews with compliance, risk, credit, and other departments.
• Achieved desired results by assessing trends from data and observed behaviors and sharing insights.
• Spearheaded cross-functional and cross-site projects by delivering top-tier leadership direction.

Norfolk, VA, US

• My primary duties in this role were to manage daily operations of large call center, overseeing 300+ associates, as well as established multiple new centers across the USA, including onboarding and training new.
• Optimized company's capacity to monitor, assess, and improve employee productivity and collection processes through execution of strategic process enhancements and integrated KPIs.
• Delivered excellent customer service while leading operations of two international sites in Philippines and Panama.
• Attained YoY growth in productivity/recoveries and 40% reduction in staff turnover.My additional experience includes:
• Portfolio Recovery Associates LLC, Hutchinson, KS
• Assistant Vice President | Operations Manager | Collections Representative

Bachelor'S Degree, Business

Business Management