Bill Baron Email & Phone Number

Cincinnati, Ohio

Mason, Ohio

Problem solving on customer networks, software, hardware and proprietary applications.

Contracted out to First Group America, Inc., supporting Network Connectivity, Proprietary Software, Microsoft Applications as well as processes and procedures to company personnel nation wide. This also included network and application access security / authentication.

Support Analyst for Goodyear Tire & Rubber Company out of Akron, Ohio. Supporting domestic and global users on security / authentication, applications including SAP and Lotus Notes, ATT secure ID access issues, Microsoft Office Software, hardware and customer proprietary applications and processes.

Sales and marketing of new product for national webs solution company. Accountable for startup plan, sales activities including, scripts, call volume and outside customer contact. Interfaced with technical personnel (developers and associated resources) on product design and production.

Positioned as a business/data analyst to assimilate customer business processes and translate the data to our team of program developers and designers producing customer web applications.

Responsible for network, hardware and software incident management for major corporate customers. Attained Microsoft Certified Systems Engineer (MCSE) credentials in spare time.