Responsible for the sales and marketing of Microsoft and Microsoft Partner solutions and services to CNH Industrial. I serve as the liaison between the company and Microsoft to provide direction on solving business challenges with new technologies, guidance on adoption and Digital Transformation. Responsibilities include but not limited to:Providing global IT thought leadership and direction to leadership teamsConsulting my customers on business transformation and solutions to complex IT problemsProviding value to enrich YoY growth of partnershipC-suite and Line of Business relationships Focusing on understanding future markets and customers’ needs. Delivering solutions that exceed customer expectations.Actively consider alternative business models to meet customer and market needs.Maintaining focus on the customer experience when balancing short- and long-term decisions.Assessing the industry and the broader business environment to account for market conditions in plans and objectives.Acting as a trusted resource and advisor to a wide network of colleagues with diverse personalities.Implementing strategies that crosses organizational boundaries to achieve broad business goals.

In my current role as a Account Executive at Microsoft, I am the lead on an account team responsible for managing Microsoft designated Enterprise Accounts. I am accountable for leading the overall account planning, strategy and execution with the Microsoft extended team. The focus is on driving successful business and IT outcomes to achieve high customer satisfaction ratings and extend the overall partnership with Microsoft and its partners and customers. Define and execute Microsoft's long-term strategy for the account and evangelize Microsoft's vision, including Cloud solutions, products, technologies, and other solutions to meet strategic initiatives and revenue goals; assist customers to increase their operational efficiency; and help to secure the platform and enable customer satisfaction through relationship development and optimal use of Microsoft technologies.

As an Account Technology Strategist (ATS), I work with both business and technical decision makers to help achieve their business goals. As a key player in a virtual team; I am responsible for enhancing the relationships with the account. I also develop and maintain relationships with senior-level decision makers, analyze business strategies and obstacles in order to propose sound technical solutions, contribute to a high-caliber virtual team, and share best practices.My responsibilities and activities include:-Manage towards exceeding sales quota through careful planning and execution-Manage technical relationship with Microsoft enterprise customers and partners-Build 'trusted advisor' relationships with executives-Drive customer adoption of Microsoft technologies in order to solve business problems and deliver value-Assist customers in developing overall technology strategy & roadmap- Recipient of Americas Gold Club Award

A Technical Account Manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Key initiatives:Customer Health through Service Delivery Planning & ExecutionCustomer satisfaction Emphasis is on prevention and consultative advice (ITIL)This role is responsible for the management of support services to Enterprise Services customers. Scope and decision making include: Manages a diverse and complex scope of support issues. Solves complex support issues effectively. Escalates as necessary for confirmation of solutions or other options as needed. Assesses customers’ risks and needs and recommends appropriate service offerings to proactively address.