Bill Blackstone's Location
Austin, Texas, United States, United States
Bill Blackstone's Contact Details
Bill Blackstone work email
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Bill Blackstone phone numbers
About Bill Blackstone
Proven executive leader, experienced in building business lines from zero and successfully scaling and exiting a multi-million dollar industry leader. Globally recognized for achievements in team engagement, focused on driving employee development and team culture to produce lasting business results.CORE COMPETENCIES * Executive Leadership * Operational Excellence * P&L management * B2B & B2G business development and scale * Complex problem solving and execution
Bill Blackstone Work Experience Details
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Chief Executive OfficerFalkn Solutions Sep 2024 - PresentAt Falkn Solutions, I lead a team of experts dedicated to empowering federal and public sector organizations through innovative digital transformation solutions. We specialize in helping our clients overcome complex challenges using Agile methodologies, cutting-edge technology, and a collaborative, mission-driven approach. From digital foundations to full-scale deployments, we deliver solutions that ensure long-term success and operational readiness. Our goal is to help our clients navigate the evolving digital landscape with precision and agility. -
Member Board Of TrusteesLake Hills Community Association Oct 2023 - PresentFY24 - Board Secretary & Treasurer -
Board MemberMerivis Jan 2020 - PresentAustin, Texas, UsBoard Secretary - FY2022, FY2023, FY2024 -
Official MemberAustin Business Journal Leadership Trust Jan 2019 - PresentA community of influential business leaders in Austin, TX.
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Executive Vice PresidentGalvanize Inc Jun 2019 - Sep 2023Boulder, Colorado, UsInterim CEO from January - November, 2022Leading business development, customer success, delivery, and operations of the Public Sector (B2G) and Enterprise (B2B) business lines.- Lead the company to double digit YoY growth while achieving profitability.- Secured a direct, prime contract with the Department of Defense through the Small Business Innovation Research (SBIR) process through AFWERX valued at up to $59.7m over 5 years. - Started and built the Federal practice resulting in a $8m run rate in 3 years.- Revised the go to market strategy for the Enterprise business line by focusing on customer first trusted partnership resulting in triple digit expansion with key clients.- Led operations and delivery with a consistent 80+ NPS.- Responsible for all Federal Advocacy including written and verbal testimony to enshrine VET TEC as the first major permanent education benefit for Veterans in the last 20 years as well as favorable language within the National Defense Authorization Act to ensure digital literacy and organic digital talent within the Department of Defense. -
General Manager, AustinGalvanize Inc Feb 2016 - Jun 2019Boulder, Colorado, UsSenior Executive and leader of a multi-million dollar entrepreneur coworking space and code school with 200+ members and 100+ students and alumni ▪ Responsible for full P&L – including product mix, marketing, advertising, operations, education delivery, and B2B / B2C sales ▪ Grew the Austin Campus revenue by more than 200% each year 2016-2018▪ Member of the Executive Leadership Team responsible for corporate strategy, financial investments, and enterprise sales ▪ Led the sales and delivery integration team post acquisition of a major competitor ▪ Negotiated multi-million dollar government contract to educate soldiers on full stack software development▪ Executive sponsor and lead negotiator of a strategic joint venture to expand Galvanize internationally into Southeast Asia
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Executive Board MemberBig Brothers Big Sisters Of Central Texas Jun 2014 - Jan 2018Austin, Texas, UsBoard Treasurer - FY2016Board Treasurer - FY2017 -
Director, Austin Site OperationsRackspace, The Open Cloud Company Jun 2013 - Feb 2016San Antonio, Texas, UsGeneral Manager and Site Executive for the 600+ person Austin office. Leader of a senior management team from the SMB, Enterprise and Product Business Units. Responsible for a $1.6m annual operations budget.• Building a global site strategy to determine future capital investment and identification of future growth• Leading the development and execution of a long term site decision based on growth forecasts and key strategic advantages unique to Austin, including the collaboration with the City of Austin and Greater Chamber of Commerce to secure incentives to execute growth plan• Negotiating a potential Public / Private partnership that will be vital to the Austin office talent strategy and high-tech job creation within the Central Texas corridor• Facilitated the Austin office improvement plan to secure budget allocation in the areas of leadership development, facilities management, employee engagement, corporate communications, technical thought-leadership and health and wellness• Created, in conjunction with Big Brothers Big Sisters of Central Texas, the first work-place mentorship program of Central Texas serving at-risk middle-school youth• Transformed the Rackspace Shuttle program to realize $750,000 in annual savings by replacing 10,000 individual trips between Austin and San Antonio with wifi enabled shuttle service. -
Deputy Site Leader - AustinRackspace, The Open Cloud Company Sep 2012 - Jun 2013San Antonio, Texas, Us
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Austin Community Outreach LeaderRackspace, The Open Cloud Company Jul 2012 - Jun 2013San Antonio, Texas, UsCreated and led the Austin office community engagement strategy to increase local sales, strengthen the recruiting pipeline of key technical talent, heighten local brand awareness and facilitate local philanthropic efforts.• Established and cultivated key partnerships with the City of Austin, Greater Austin Chamber of Commerce, The University of Texas and Austin Green Business Leaders resulting in increased brand proliferation within the Austin market• Generated significant positive exposure for the Rackspace Austin office through publication in major news avenues including Bloomberg Businessweek, The Austin-American Statesman, The Austin Business Journal and Silicon Hills Magazine• Led Rackspace’s involvement and assisted in the creation of the City of Austin’s Green Business Leader program, earning the highest category of recognition and resulting in winning the Greater Austin Chamber of Commerce’s award for Environment in the large business category• Implemented a community outreach program including online resources for Rackers to get involved with philanthropic activities in the City of Austin, leading to 1000+ volunteer hours and $60,000 in donations to local non-profit organizations
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Customer Care ManagerRackspace, The Open Cloud Company Jan 2010 - Jul 2012San Antonio, Texas, Us• Managed a team responsible for retaining and growing $31 million in annual revenue by minimizing churn, executing on growth opportunities, resolving significant customer care issues and developing team members for professional success• Built and grew a new Enterprise Support Team in the Austin office to provide a higher service level to large customers • Increased customer Net Promoter Score (customer satisfaction) by 17% year over year and grew net revenue by 26%• Introduced new measurement tools in rating and ranking team members to drive consistency in performance evaluations across business segments
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Senior Manager, Racker SupportRackspace, The Open Cloud Company Dec 2007 - Dec 2009San Antonio, Texas, Us• Managed the internal IT Operations team consisting of 4 managers, 3 technical leads and 42 employees providing client and infrastructure support• Developed and led the strategic vision of IT operations as Rackspace prepared for its IPO. Other responsibilities included creating and tracking operational budget, establishing and maintaining relationships with key stakeholders in the business, and maintaining 99.999% uptime for critical business systems• Managed vendor relationships and negotiated multi-million dollar infrastructure contracts resulting in a new internal ticketing system, high-availability for the internal hardware infrastructure and new 2000 line mobile communications plan• Established proper Key Performance Indicators and was recognized in the 90th percentile for management effectiveness and engagement in the Gallup Q12 Survey’s Global Database (over 300,000 global business units surveyed)• Increased productivity by 177% through automation, process mapping, and reduction of Non-Value Add work resulting in annual cost savings of $540,000• Restructured team to reflect Information Technology Infrastructure Library (ITIL) Service Management principles
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Manager, It Service DeskRackspace, The Open Cloud Company Jan 2007 - Dec 2007San Antonio, Texas, Us• Managed the day to day operations of the Internal Service Desk with 12 direct reports• Restructured staffing model to provide more efficient service to the business, resulting in an increase of internal customer satisfaction by 62%• Created and implemented the first crisis and emergency communication framework for the Service Desk which was then adopted company-wide• Established a knowledge repository resulting in higher first pass resolution rates and lower mean time to resolution
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Senior Account ManagerRackspace, The Open Cloud Company Feb 2005 - Jan 2007San Antonio, Texas, Us• Managed a portfolio of 50 accounts – from small corporations to fortune 100 companies – to retain and grow $550K monthly revenue• Retained 90% of accounts in contract resulting in overall churn of less than 1%, which was 60% lower than target• Developed the first formal and comprehensive Account Manager training program and curriculum
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Account ManagerPrimetime Omnimedia Nov 2003 - Feb 2005• Managed public relations and diversity marketing for 20 clients including automakers, Fortune 500 companies, foreign governments, financial institutions, high net-worth individuals and celebrities• Organized over fifty nationwide integrated marketing events supporting multiple corporate, product and industry initiatives• Reduced trade show and conference costs by $1.7 million while generating an increase in attendance by 50% for more than 30 national conferences and trade shows• Negotiated sponsor contracts totaling $750 million in sponsorship fees
Bill Blackstone Skills
Management
Leadership
Cloud Computing
Itil
Strategy
Managed Services
Team Leadership
Project Management
Networking
Strategic Planning
Customer Satisfaction
Cross Functional Team Leadership
It Operations
Vendor Management
It Strategy
Leadership Development
Training
Employee Engagement
Mentoring
Telecommunications
Customer Service Management
Strategic Thinking
Customer Retention
Managed Hosting
It Management
Awesomeness
Coolness
Server Architecture
Organizational Culture
Creative Solutions
Personal Development
Executive Financial Management
Bill Blackstone Education Details
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Texas Mccombs School Of BusinessMaster Of Business Administration (Mba) -
Baylor UniversityVocal Performance
Frequently Asked Questions about Bill Blackstone
What company does Bill Blackstone work for?
Bill Blackstone works for Falkn Solutions
What is Bill Blackstone's role at the current company?
Bill Blackstone's current role is CEO, Falkn Solutions.
What is Bill Blackstone's email address?
Bill Blackstone's email address is wb****@****ace.com
What is Bill Blackstone's direct phone number?
Bill Blackstone's direct phone number is (210) 312*****
What schools did Bill Blackstone attend?
Bill Blackstone attended Texas Mccombs School Of Business, Baylor University.
What are some of Bill Blackstone's interests?
Bill Blackstone has interest in Children.
What skills is Bill Blackstone known for?
Bill Blackstone has skills like Management, Leadership, Cloud Computing, Itil, Strategy, Managed Services, Team Leadership, Project Management, Networking, Strategic Planning, Customer Satisfaction, Cross Functional Team Leadership.
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