• Project Manager of high visibility Projects and Enhancements with a focus on Infrastructure, Construction and Unified Communications; including 3rd party vendor management, cross-departmental relationships• Project Management for network/cabling of new facilities, campus and remote site renovation projects as well as the migrations to new Cisco Unified Communications. Other projects include:o ServiceNow Enterprise Implementation o 7-Digit Dial Plan Implementationo New SWQ Paint Hangaro Network Renovation Projecto Flight Test in a Box o New Brunswick MROo Global Command Center• Use of project planning, time and resource management tools in HP PPMC while measuring performance through EVM• Communication with multiple departments and teams globally throughout Gulfstream • Provide regular status updates to Project Teams and Management, to include communications and updates to Sr Management on high visibility efforts• Responsible for creating and managing documentation for Projects/Enhancements as it relates to current process and standards for communication, quotes, purchasing, presentations.

• Responsible for managing Branch Technology Refresh project across 250+ locations. Including management of multi million dollar budget for contracts, inventory, scheduling, vendors and communications. Project involved Server-client implementation and T1 rollout among all locations• Planning and management of all new branch locations in regards to IT circuit, hardware and VoIP implementation prior to opening• Communications and updates to each location and Executive Management regarding budget, scheduling and project status• Also responsible for other Telecom and IT related projects.• Acted as Telecom Manager for corporate and all remote locations. Including management of corporate telecom and network QOS, monthly invoice approvals, budget and reporting. Review of all services for contract renewals associated with higher efficiencies and cost savings• Assist Help Desk with communication and creating troubleshooting process and procedures• Developed process and procedures for use throughout all locations• Responsible for DR planning and documentation

Provide project management as it pertains to the design, planning and the ability to work with outside vendors for A/V and Cabling for all new construction and renovation projects campus wide.Provide scope, budget requirements, RFQ's and SOW's for all new A/V and Cat5 projects.Provide support to Executive management and Events team for all onsite meetings and eventsImplement and manage A/V, Digital Signage and VidCon infrastructure, inventory and maintenanceWork to build relationships with various outside vendors to ensure optimal pricing and quality of workAct as the WebEx administrator and manage usage and licensing

Provide daily support via phone/email to users throughout the company to resolve questions, complaints and other complex matters in a timely manner, while maintaining a high level of customer serviceDaily management, administration and support of AV equipment throughout the campusProvide help desk training to new hires and consultantsAct as a mentor for high school interns assigned to the help desk throughout the school yearWork with vendors for IT and AV needs pertaining to daily needs and project buildoutsWorked with network team on various time critical projects to include a phone system upgrade and the Cheer network buildout Work with various departments in regards to projects to meet their AV needsManaged company-wide memory upgrade, Microsoft Office 2007 upgrade and Digital Signage implementation

Server, workstation and network hardware installation, monitoring and support.Daily management, administration and maintenance of enterprise back-up solution.Daily management, administration and maintenance of 2003 Exchange and 2003 Active Directory server environment.Daily management, administration and maintenance of CentreLearn production server environment.Daily management, administration and maintenance of network security firewalls, including Watchguard and Barracuda.Troubleshoot LAN and WAN performance issues.Provide escalated Tier 2 end-user technical support.Supports all internal IT infrastructure including, but not limited to, VOIP and VPNDaily administration and management of network operating centers' internet connectivity.Develop and maintain all configuration policies and procedures for systems, applications, security,and networks.Develop, maintain documentation in regards to disaster recovery plan.Recommend and implement system upgrades, patches, new applications, and equipment as needed to include working with numerous outside vendors.

Management and maintenance of Windows 2000 and 2003 file and print serversInstallation and configuration of Business ObjectsProvide support of servers to State agenciesDaily testing of server infrastructureManagement of tape backups

Designing network/IT infrastructure for Alternate EOCResponsible for Windows Server Active Directory and Exchange 2003 design and developmentWorking with State Highway Administration on the design and project management on the expansion of the CHART network in Harford CountyWorking on upgrades and redesign of the EOC dispatch center to include cabling, dispatch workstations, cabinets and monitors in preparation of new CAD, phone and radio systemsManagement of Windows NT, 2000 and 2003 serversIIS and SQL installs and configurations on Windows 2000, 2003 serversMicrosoft Exchange 5.5 server management administrationResponsible for specifying and pricing of new equipment and software. Also responsible for the installation/implementation of all new hardware and software purchasedProvide 24 hour end user, server and network support for admin, HazMat and dispatch personnel of 200 usersResponsible for supporting various applications within the Emergency Operations CenterManagement and administration of ETrust Secure Content Manager (Anti-virus and web filtering)Responsible for managing backups and restores through Veritas BackUp ExecResponsible for documentation and maintenance of servers and workstationsProvide general technology training for new 911 dispatchersManagement of all EOC NT and Exchange accounts to include enforcing policies and restrictionsRecommend and design projects based on Emergency Operations needsManage and troubleshoot EOC LAN to include replacement of network hardwareCommunicate with various county and state agencies in regards to projects, needs and EOC activationsResponsible for managing any technical concerns and issues during EOC events and activationsCompleted hardware upgrades/rotation for training division and admin department for the EOC

Windows 2000 Professional, 2000 Advanced Server and XP developmentSecurity for corporate learning centers pertaining to policies and virus recovery managementResponsible for the design, implementation, migration and management of NT servers to over 120 centers/LANs. Setup and configure Compaq equipment specific to the site environmentResponsible for the hardware and network design and installation of the Center Technology lab to be used for future development and OS conversionsManage hardware installations to centers nationwide. Performed hardware refresh to all corporate SLC'sProvided thorough documentation on processes and procedures for all software/hardware rolloutsSupport, monitor, troubleshoot hardware and software problems pertaining to LAN'sProvide 3rd level user support for all LAN-based applicationsRecommend and schedule hardware repairs and upgrades to assure standardization in a corporate environmentInstall new software releases, system upgrades, and install patches and resolve software related problemsPerform system backups, recovery, maintenanceManagement of user accounts in Corporate Sylvan Learning CentersCommunicate with onsite technicians to resolve technical issuesResponsible for managing/maintaining images for various pc and server modelsResponsible for tracking and maintaining pc inventories

Maintained client database along with client software and all licensing informationCreated and maintained users and groups in an NT environmentCompleted Express Studio server and network installationsProvided LAN/WAN support and NT administrationDeveloped and maintained excellent client relations on a technical level - trained employees and end users on system changesMaintained up to date desktop images with current client softwareProvided on-site assistance for client setups as well as desktop management and configurationsAssisted in the configuration and administration of Remedy 4.5Provided third level support to 35 facilities nationwideResponsible for all connectivity issues relaying from Switch to Desktop. Utilization of remote management through PCAnywhere for server maintenance

On-site with T. Rowe Price providing Technical support for shareholders worldwideProvided support for internet related issues such as:- Encryption - Script errors- Dial-up networking - Site upgradesResponsible for troubleshooting various versions of Netscape and Internet ExplorerAssisted in the development and implementation of the Help Desk websiteResponsible for Quality Assurance of new web applications before going to productionPerformed weekend management tasks and responsibilitiesStrong emphasis on customer service and email correspondence

On-site work with Fila-USA located in Sparks, MDInternal and external user support for hardware, browser, Outlook and OS related issuesCompletion of Y2K compliance project including BIOS, software and hardware upgradesAssisted in the rollout of Outlook migration from MS Mail to include configuration and supportAssisted with Novell upgrades

Installed Comcast@Home Network in residential homesInstalled and configured network cards in various PC and laptop modelsUser support for connectivity issues, hardware and software conflicts as well as internet browser related issuesSetup and configured user mail accounts through Comcast@Home.Provided one-on-one customer training and serviceAssisted with coaxial cable installationComcast On-Line certified

ExternshipInstalled, configured, imaged and upgraded all PC's to Windows NT environmentInstalled and configured network cards and hubsTCP/IP, DHCP configurationsEnd user support in an NT environment; Fire Department November 2005Design, configuration and installation of Windows 2003 Server infrastructure to accommodate their specific needsProvide training for key staff on the basic configuration and management of the 2003Active DirectoryProvide basic documentation on the Active Directory layoutProvide support on an as needed basis