With over 30 years of dedicated experience in the dynamic landscape of the technology industry, I currently serve as a Senior Service Delivery Manager at Avaya, a renowned global leader specializing in cloud communications and collaboration solutions.Throughout my career, I have cultivated a robust expertise in orchestrating large-scale infrastructure projects across diverse sectors and regions. My unwavering commitment to delivering exceptional service to esteemed clients while consistently meeting operational service level agreements has been a cornerstone of my professional journey.I hold a Bachelor of Science in Business Administration with honors and hold a Master of Business Administration and a Certificate in Project Management. Furthermore, I am proud to be ITIL Foundation certified and have garnered recognition through multiple awards for my unwavering dedication to providing unparalleled customer service and fostering impactful partnerships across various lines of business.As a global Service Now Subject Matter Expert and a distinguished member of the Avaya global Cloud CAB, I am deeply committed to empowering clients in their digital transformation endeavors towards embracing the next generation of private and public cloud applications. My overarching mission revolves around catalyzing continuous service improvement, propelling organizations towards heightened efficiency and innovation.