Highly motivated, results-driven IT Executive with over 20 years of progressive, hands-on experience directing information technology. Expert in revitalizing or establishing Information Technology departments. Proven at building best-of-breed solutions that are tied to company objectives. Outstanding record of achievement in uptime and customer satisfaction. Core competencies in: • Infrastructure Management & Planning• Business Continuity & Disaster Recovery Planning• Establishing & Maintaining Vendor Relationships• Customer Service: Internal & External• IT Policy & Procedure Development • Strategic Planning • Budgeting & Forecasting• Personnel Retention and Development• Project Management• IT & Corporate Process DevelopmentTOP ACCOMPLISHMENTS• Orchestrated modernization and upgrade of computer, network, web and application infrastructure for a financial services company and family of mutual funds expecting a period of rapid growth. This included the redesign of the customer-facing infrastructure, selection and implementation of new internal systems such as ERP and CRM, and integration of regional and remote sales offices with corporate headquarters.• Built IT infrastructure from ground up for a 24x7, high availability E-commerce Data Center. Continued to manage growth and development of infrastructure through tenure• Revitalized Customer Service for a county agency. Brought agency from substandard perception of IT department customer service to greater than 95% customer satisfaction rating. Implemented metrics for monitoring help desk trouble tickets and customer satisfaction.