Bill Brooks Email & Phone Number

Baltimore, Maryland, Us

• Oversee Clinical Services (substance abuse, mental health, recovery, acupuncture, wellness, and residential housing), Finance (accounting, banking, taxes, purchasing, facilities, information technology, human resources, compliance, risk management, administration, and legal), Development (fundraising, marketing, public affairs, new programs, grant writing, and business development), Utilization (admissions, insurance, and billing), and all Housing and Residential Services for a rapidly expanding $6MM not-for-profit health care organization, whose explosive growth is being fueled in part by the Affordable Care Act (PPACA) and in part by a newly developed community focused business model.• Maryland Community Health Initiatives, Inc. is a 501(c)3 organization dedicated to helping individuals and communities overcome substance abuse, poverty, homelessness, crime, and health inequalities. The organization operates the Penn North Recovery Center and the Penn North Supportive Housing Program.

Baltimore, Maryland, Us

• Oversee finance, administration, human resources, IT, facilities, business planning and budgeting for a rapidly expanding not-for-profit health care organization, whose explosive growth is being fueled in part by the Affordable Care Act (PPACA) and in part by a newly developed community focused business model.• Maryland Community Health Initiatives, Inc. is a 501(c)3 organization dedicated to helping individuals and communities overcome substance abuse, poverty, homelessness, crime, and health inequalities. The organization operates the Penn North Recovery Center, the Penn North Community Resource Center, the Penn North Supportive Housing Program, and the Penn North Kids Safe Zone.

Baltimore, Maryland, Us

• Oversee finance, business planning and budgeting, human resources, administration, and IT for a rapidly expanding not-for-profit health care organization.• As a strategic thought partner in conjunction with the Executive Director, participate in the management decision making process for all financial and administrative/operations related decisions affecting the organization, as well as the development of the organizations plans and programs.• Oversee accounting functions, including A/P, A/R, payroll, purchasing, financial reporting, cash flow, and billing, as well as participate in the development and management of budgets, contracts, and grants.• Monitor and review all of the organizations systems (financial, IT, facilities, etc.) to ensure they are performing sufficiently and are scalable with the organization’s current and future growth.

Charlotte, Nc, Us

• Responsible for past due and non accrual customers for an approximately $150MM small ticket equipment leasing portfolio, including workouts, restructures, repossessions, 3rd party collections, litigation and bankruptcies.• Managed cross-functional team consisting of credit, accounting, portfolio management, equipment management and legal personnel for tracking past due and non-accrual customers.• Managed team of collectors responsible for collecting accounts that are 1-6 months delinquent and team of recovery specialists responsible for entire post-charge-off recovery effort.• Ensured work-out programs maximized payments and complied with credit policy.• Developed strategies to predict and deter early delinquent and high-risk current customers.• Worked with third parties involved in recovery effort (attorneys and collection agencies).• Worked with the SVP of Portfolio Management to identify areas of opportunity and develop strategies to improve performance.• Participated with the VP of Credit and VP of Equipment Management Group in asset sales and remarketing efforts.• Provided Standard Operating Procedure to cross-functional team regarding protocol for past due and non-accrual related transactions.• Monitored system for past due and non accrual trends, alerted team to changes in trends, and made recommendations for changes to policy based on findings from these reports and feedback from team.• Acted as the technical liaison between the business and the technology groups in building data warehouse, analytical platforms, etc.• SunTrust Leasing was previously a subsidiary of investment banking giant, SunTrust Robinson-Humphrey, and provides equipment-related lease financing to businesses and municipalities.

Atlanta, Georgia, Us

• Responsible for front and back office operations of the municipal and real-estate related leasing escrow operations, servicing over 300 clients with total investments in excess of $400MM, both direct and indirect (through brokers), and making disbursements up to $5MM/day.• Managed the collateralization/delivery process for all escrow transactions (approx $500MM-$700MM per annum), including titles, insurance, lien perfection, etc. and assist in documenting transactions typically between $250M - $20MM, including amendments, revised amortizations, payoffs, etc.• Increased bank deposits by 20% from 2007 to 2008 and 2008 to 2009. Increased fee based income by 300% from 2007 to 2008 (from $25M to $100M) and 30% from 2008 to 2009 (from 100M to 130M).• Provide Standard Operating Procedure to Sales and Portfolio Managers regarding protocol for escrow related transactions.• Reviewed all transactions to ensure that equipment, cost, etc., meet the requirements of the credit approval and equipment management group.• Key company contact for escrow related transactions and for customer issues or problems.• Previously, as Systems Consultant, Escrow Operations, I was initially brought in to evaluate the escrow process, assist with system improvements, and provide reporting functionality to upper management.• In 2008, participated in new escrow related product development driven by sales growth and an effort to increase bank deposits.

Miami, Florida, Us

• As a sales consultant, worked through the consultative sales process in order to recruit prospective students into the PhD program in Business Management for Walden University, an accredited distance learning (online) university, and subsidiary of Laureate Education, Inc. (NASD: LAUR), formerly Sylvan Learning Systems, (NASD: SYLV)• Individual accounts generated up to a $7MM residual potential in new business annually (approximately 100 enrollments per year with an approximate value of $70M each over the life of the student’s 4-5 year enrollment period)• Met targeted quarterly goals and projected precise sales revenues to management• Assisted with training and development of new advisors, including serving as senior mentor for one year

Charlotte, Nc, Us

• MBNA America Bank, N.A. (January 2005 – May 2005) / Bank of America, N.A. (June 2005)• While in the final semester of University of Baltimore’s Master of Business Administration program, I was assigned to work on a project with MBNA’s International Senior Management Development Program on a Call Center feasibility study in Germany. The project included conducting research on outsourcing of call center/customer service operations to support new credit card offerings in German speaking European markets and included travel to Germany to collect data and meet with prospective service providers.• The findings of the study were presented to senior level executives with Bank of America and MBNA including Bruce Hammonds and Charles Cawley in June 2005 at MBNA’s corporate headquarters in Wilmington, Delaware. Toward the end of the project, MBNA was acquired by Bank of America and the project leader is currently a Director at Bank of America’s European Card Services.• Bank of America (NYSE: BAC) is one of the world's largest financial institutions, serves clients in 175 countries and has relationships with 98 percent of the U.S. Fortune 500 companies and 79 percent of the Global Fortune 500.

• Managed the day-to-day operations of a small computer repair business• Responsible for staff of 12 in sales and service departments (sales reps, technical service reps, computer technicians, and administrators)• Prepared government contract bids and managed multiple government contract vehicles, RFP through delivery, as well as worked on application process to acquire new contract vehicles• Oversaw production environment in highly technical setting• Provided legal document preparation, filing, and appearing in court• Manage purchasing and inventory for sales and service departments

• Managed domain name transfer department, including management of back office processes, database management, product management, administration of web-based order tracking systems, and issue/problem escalation• Project management, including new product implementation, improving system functionality, and making features more robust and/or user-friendly• Led cross-functional teams between sales/marketing departments and operations for new product deployment and between business users and software developers for system improvements• Large customer account management for inbound transfer business

• Managed two kiosk locations and three employees for rollout of new consumer internet portal appliance product in Baltimore and Washington D.C.• Direct sales, including presentations to prospective customers.• Responded to technical and customer service inquiries.• Maintained inventory of promotional items.• The pinnacle event was Netpliance’s Superbowl commercial which ran in January 2000 and directed consumers to visit the kiosk locations.

• Managed sales team of 8, including recruiting, hiring, training, and evaluation of employees.• Account management, running advertising campaigns, internal and external presentations, prospecting and closing sales.• Bookkeeping and inventory control.• East Coast Promotions was the premier kiosk provider to Credit Card companies in the Mid-Atlantic, providing credit card application services to Citibank, Discover, Chase, MBNA, Wells Fargo, and several department store cards at various sites including college campuses, sporting events, amusement parks, tourist areas, malls and other highly trafficked areas.• Previously, as a Sales Representative in the Management Training Program at the sister company, Royal Promotions, I was promoted to Assistant Manager in just 4 months and was selected to join the new Card Services Group and attended the kick-off event in New York in December 1998.

B.A., English

Mba, Master Of Business Administration

Ph.D. (Abd, Not Completed), International Business

Credit Risk Certification (Crc)

International Residency, Study Abroad

International Residency, Study Abroad

Class Of 1990