Bill Burton Email and Phone Number
I am a cloud services leader with over 25 years of experience building, operating, and automating the management of planet-scale enterprise & consumer services. I have a depth of experience managing distributed engineering teams through rapid, iterative release cycles while maintaining service reliability and product quality.I’ve worn many hats throughout my career, including a variety of team management roles across engineering, program management, business operations, and service engineering. I have also participated in multiple cloud service acquisitions, including technical diligence, talent evaluation, and successful integration into Microsoft. Because of these experiences, I can easily span functional boundaries, manage multi-disciplinary projects, and tackle complex problems. Additionally, there are several core beliefs I have developed through my experiences: • Attitude is everything – it is where relationships start and end and will make or break a team. We cannot change the inevitable; the only thing we can do is bring a positive attitude. Life is 10% what happens to us and 90% how we react to it. (Thanks go out to Charles Swindoll for framing this.)• Integrity is critical – you must be able to trust the people around you. Theodore Roosevelt once fired a rancher who stole some neighboring cattle and added them to Roosevelt’s herd. When asked about this, Roosevelt replied, “A man who steals for me will also steal from me.”• As much as I like building things, I like fixing things more. Throw your biggest organizational challenges at me, and I will tackle them. I enjoy driving efficiencies, measuring to improve, and just plain getting things done.• I love mechanical watches. If the topic excites you, please reach out – I am always open to geeking out over a beautiful and masterful timepiece.
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Vice President Of Cloud EngineeringInnovaccer May 2022 - PresentSan Francisco, California, UsInnovaccer provides a leading healthcare data activation platform, focused on delivering more efficient and effective healthcare through the use of pioneering analytics and transparent, clean, and accurate data. Our aim is to simplify complex data from all points of care, streamline that information, and help organizations make powerful decisions and realize strategic goals based on key insights and predictions from their data. -
Vice President Of EngineeringWillow Aug 2020 - May 2022Sydney, Nsw, AuWe're looking for .NET Core, C#, and React developers. If you or someone you know is looking for a fantastic new opportunity and wants to learn more, please reach out to me. Positions are fully remote.Willow is the digital twin for the built world. Digital twins will be the standard for smart buildings. Until now, there have been no solutions to powering smart buildings at scale. With digital twin technology, IoT has a home within the built world. Our solution applies to new constructions, existing buildings, and scalable to entire portfolios. Our software platform, WillowTwin (TM), integrates, analyses, and manages data at scale, delivering insights to improve the performance and experience of the built world. Our professional services offering, WillowDigital (TM) provides digital engineering and architecture services to our customers – accelerating digital adoption. Together with our employees, customers, partners, and communities, Willow is transforming the world to be more sustainable, connected, intuitive, and innovative. -
Senior Director EngineeringOracle Feb 2018 - Aug 2020Lead a team that engages across the 36 SaaS properties within Oracle to drive customer reliability improvements. We also build and run shared service components to drive efficiencies for SaaS developers as they build for the cloud, including standard SIEM integration, compliance reporting infrastructure, and cloud asset inventory tracking
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Director Of Service Engineering - Dynamics 365Microsoft Oct 2016 - Feb 2018Manage service engineering (SRE, operations, monitoring, reliability tools & infrastructure) for the Dynamics 365 suite of services. Lead a globally distributed team of engineers, running planet-scale, business-critical CRM & ERP services.
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Engineering Director - Microsoft Social ListeningMicrosoft Aug 2013 - Oct 2016Ran a distributed engineering team that built Microsoft Social Engagement, the social component of Dynamics 365. Built on Azure to be highly scalable utilizing OSS (Linux, ElasticSearch) + Azure PaaS services (Service Bus, EventHub, Azure SQL). Fostered a live site first, DevOps culture within the team.
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Service Engineering Manager - Dynamics Crm OnlineMicrosoft Feb 2012 - Aug 2013Primary accountabilities included service engineering for Dynamics CRM Online including live site management, financially backed SLA management, infrastructure design and management, and compliance execution.
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Group Program Manger - Dynamics CrmMicrosoft Feb 2010 - Feb 2012Grew the Program Management discipline in Microsoft's India Development Center (IDC) for Dynamics CRM. Responsible for feature and service design for Customer Service functionality, real-time dashboards and analytics, and business process design/execution shared components across the Dynamics CRM suite.
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Director Of Game Operations - Massive (In Video Game Advertising)Microsoft Jul 2007 - Feb 2010Participated in acquisition diligence for Massive Interactive and moved to New York to help onboard the team to Microsoft. Grew Program Management capabilities within the team and designed the technical integration model for automated engagement with Game Developers. Facilitated conversion of existing Massive service to highly scalable & reliable ad serving infrastructure.
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Group Program Manager - Subscription & CommerceMicrosoft Feb 2004 - Jul 2007Led design and release of new Customer Service tools used by Microsoft support agents to engage with our consumer users. Built from the ground up a complete replacement for billing & subscription tools used by 1000s of agents worldwide. Issued patent for Support Agent Routing concept & design.
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Development Manager - Subscription & CommerceMicrosoft May 2001 - Feb 2004Built XR (eXtreme Response) engineering team for all back-end subscription and commerce platform services. The team was responsible for maintaining and improving reliability and performance of our services, building monitoring and automated management tools, and managing SLAs. Issued patents for online service provisioning, and service resource allocation /management.
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Development Lead - Subscription & CommerceMicrosoft May 1997 - May 2001Subscription and Commerce for MSN, Xbox Live, other Microsoft consumer backend systems. Owned delivery and servicing of online provisioning infrastructure and consumer billing systems.
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Director Of Client DevelopmentUsweb 1995 - May 1997Founding member of the Albuquerque franchise of USWeb, an Internet marketing company created in 1995 by former Novell executives. Responsible for all aspects of developing and deploying customer internet & intranet sites.
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Computer ProgrammerSt. Joseph Healthcare 1992 - 1995Built patient / hospital management software in RPG IV for AS/400 midrange computers. Extended capabilities in C/C++ for patient records / checkin processes.
Bill Burton Education Details
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University Of New MexicoComputer Engineering
Frequently Asked Questions about Bill Burton
What company does Bill Burton work for?
Bill Burton works for Innovaccer
What is Bill Burton's role at the current company?
Bill Burton's current role is VP of Cloud Engineering @ Innovaccer | Healthcare Data Activation Platform.
What schools did Bill Burton attend?
Bill Burton attended University Of New Mexico.
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