Partner
London, Gb
As a business leader in a growing practice, much of my time was spent targeting new market opportunities, building capability, and closing sales. During my twenty years at Hewitt Associates (and then Aon Hewitt), I contributed through a variety of roles in innovation management, product development, marketing, sales, business management, people management, client implementation and account management. Throughout much of this period, I initiated and grew a very profitable client solution business that brought together effective communication techniques, exceptional client service, and innovative technologies. This business grew from $6 million to $16 million while improving margins to 40%. Notable offers included content portals, interactive decision support tools, multimedia learning, email marketing, text messaging, personalized print, webcasts, HR portal consulting, and custom website design. These solutions often complemented HR outsourcing services and were key elements broad change management campaigns.Involvement in hundreds of client projects allowed me to build content expertise in behavior change, communication strategy, HR administration, medical plan design, HIPAA compliance, wellness programs, retirement planning, talent management, total pay communication, and benefits outsourcing. To make the business work well, I also developed special expertise in user experience design, process mapping, project management, developing partnerships, innovation management and new offer development.