Please complete the CAPTCHA to continue
@prepass.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Bill Causse is listed as Customer Care Executive at PrePass, based in Sandy, Utah, United States. AeroLeads shows a work email signal at prepass.com and a matched LinkedIn profile for Bill Causse.
Bill Causse previously worked as Senior Director of Operations at Prepass and Senior Director of Service Delivery at Sutherland. Bill Causse holds Master'S Degree, International Business Administration from University Of Phoenix.
This section adds company-level context without repeating Bill Causse's masked contact details.
AeroLeads found 1 current-domain work email signal for Bill Causse. Compare company email patterns before reaching out.
- Accomplished business leader with a proven track record of driving performance and financial success through creativity, process improvement, and a strong focus on customer satisfaction.- As a leader, I adopt a proactive and positive approach to engage and develop high-performing teams that achieve results while enjoying their work.- Eager to join a customer-centric organization committed to delivering outstanding results.
Listed skills include Process Improvement, Six Sigma, Cross Functional Team Leadership, Business Process Improvement, and 30 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Phoenix, Az, Us
Overseeing Utah operations, which encompass Customer Care, Billing Support, Strategic Account Support, and Supply Chain Management, with a dedicated emphasis on team leadership to passionately and effectively serve PrePass customers. Actively seeking opportunities to streamline processes, cut costs, and elevate the overall customer experience through effective team collaboration and leadership.
Pittsford (Rochester), Ny, Us
Direct service delivery operations for high profile, strategic client programs in multiple global locations to achieve customer, client and company objectives.
Pittsford (Rochester), Ny, Us
Partnered with exceptional service delivery leaders across the globe to identify and execute continuous process improvement initiatives aimed at increasing tNPS and improve business performance.
San Jose, Ca, Us
Played a pivotal role on the Executive Leadership team, developing and executing strategic plans to achieve organizational goals. Led a team of Six Sigma Black Belts, an outsourcing partner, and cross-functional teams to identify and capitalize on opportunities to enhance the customer experience at the North America operations center.
Norwalk, Connecticut, Us
Directed multiple service delivery Operational and Technical teams in a complex, fasted paced business unit. Service delivery operations teams included inbound and outbound phone, email, fulfillment, report verification, training and quality. Technical teams included programming, data base administration, testing and business analysts. This position was extremely rewarding as it provided me the opportunity to lead several diverse groups, develop teams and individuals, work with a very engaged and passionate client and help shape a fantastic product.
Norwalk, Connecticut, Us
Led and mentored the Central Region Senior Management team in the deployment and application of Lean Six Sigma to improve key business processes while focusing on customers, increasing quality, process controls and cost reduction. I represented the company and provided subject matter expertise to senior management in client meetings and contract negotiations regarding quality standards, processing best practices and Six Sigma.
I took over the management of a complex medical claim receiving and processing center at the request of the Division Vice President to improve overall performance and mend a failing customer relationship. During my tenure i was able to increase the business unit's revenue by $275,000 annually as a result of winning new business with innovative solutions. I excelled at identifying and implementing cost cutting opportunities resulting in $120,000 annual savings. Additionally, I utilized my Blackbelt skills to oversee the Division’s Six Sigma program including: training, mentoring, project reviews and client reviews.
Invigorated a dormant Quality program to achieve a 70% increase in Service Level Agreement quality standards met or exceeded by operations within 3 months resulting in penalty avoidance of $516,000 annually across 5 centers. I drive the design of the division's quality assurance program and initiated activities to promote continuous process improvements and services for 4 domestic and 2 international sites. I was the point person to led our client Quarterly Business Reviews, quality assurance and implemented results based dashboards to proactively report quality results and identify trends. By taking a proactive approach client relationships improved, our output increased in quality and consistency.
New York, Ny, Us
Selected by the leadership team as a Blackbelt in the critical first year of Six Sigma rollout. Achieved certification and successfully managed large cross functional service delivery teams completing 25 projects that generated financial benefits in excess of $2 Million annually, reduced process defects and improved customer satisfaction.After relocating to Salt Lake City I delivered $700,000 toward the American Express New Account’s 2002 Re-engineering goal, which was the largest contribution by a single contributor. Based on my successful partnering and collaborating internally with Risk Management, the business created the role of Relationship Manager for Risk Management to accelerate project gains and improvements.• Decreased manual processing of supplemental applications by 33% and reduced cycle time by 2.1 days. • Completed a Six Sigma project that reduced application defects in Corporate Card Issuance that resulted in an operations expense savings of $66,000, revenue generation of $413,000, a decrease in cycle time of 5.3 days.• New Account’s Greenbelt Deployment Champion in 2003.
Quick answers generated from the profile data available on this page.
Bill Causse works for PrePass.
Bill Causse is listed as Customer Care Executive at PrePass.
AeroLeads has found 1 work email signal at @prepass.com for Bill Causse at PrePass.
Bill Causse is based in Sandy, Utah, United States while working with PrePass.
Bill Causse has worked for Prepass, Sutherland, Ebay Inc, Xerox, and Acs, A Xerox Company.
You can use AeroLeads to view verified contact signals for Bill Causse at PrePass, including work email, phone, and LinkedIn data when available.
Bill Causse holds Master'S Degree, International Business Administration from University Of Phoenix.
Bill Causse is listed with skills including Process Improvement, Six Sigma, Cross Functional Team Leadership, Business Process Improvement, Leadership, Management, Program Management, and Strategy.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts