Bill Centers Email & Phone Number

San Jose, Ca, Us

Sunnyvale, California, United States

Top Daily Responsibilities: • Set up Autonomous Vehicle for daily operation • Prioritize safety of the public, property, and perception of the project while commenting and collecting data on the latest software performance⦁ performing AV field testing, monitoring roadway activity, and troubleshooting issues before, during, and after testing⦁ data capture, software deployment, and maintenance as directed by the testing coordinator⦁ perform all functions of both AV driver and operator⦁ Communicate clearly with AV Operators while driving AV vehicles⦁ Perform basic vehicle inspection before and after driving⦁ Troubleshoot hardware and software issues⦁ Capture text comments on the performance of the software⦁ Utmost attention to detail and safety for long stretches of time⦁ Maximize data collection ⦁ Create debriefs for software developers in order to improve future releases

Mountain View, California, United States

Set up AutonomousVehicle for daily operationKeep the public and car safe while commenting and collecting data on the latest software performanceUsing in-car PC to properly install the correct software for the day’s operations and troubleshoot issuesCaptured audio and text comments on the performance of the software that dayUtmost attention to detail and safety for long stretches of timeMaximized the data collection and reported back to software developers in order to improve future releases

Supervised a team of up to 17 backup engineers and project managers charged with protecting Cisco’s mission critical data located in ~20 global locations.Collected customer requirements for data protection data size, backup frequency, required restore times, etcRepresented Data Protection for various interdepartmental project teamsInsourced backup management services reducing OpEx spend by over $800k per yearImproved to and then maintained a 99% backup success rate while moving over 20 Petabytes of data per monthYear over year cost reductions while maintaining successful operations. This was achieved through continual service improvement/optimization, managing vendor relationships to negotiate better rates and keeping employee turnover low.Created and maintained internal sites for our team that included training for clients on the laptop backup software and general metrics of our team’s success.Generated and presented weekly metrics to upper managementManaged vendor relationships and negotiating new contractsImplemented ITIL strategies to improve our services

Managed projects as needed for various IT departments onsite at Cisco. Showed flexibility and the ability to adjust quickly to fluid situations and client needs.Project Coordinator for the early stages of the physical to virtual server migrations to VMware. Tracked progress and facilitated project meetingsChair for the weekly Change Management meetings for all Data Center changes.

Served as Lead for a team of mobile device deployment engineers and coordinators to ensure the delivery, setup, and training for new mobile devices in the Cisco fleet.Independently developed processes for handling the logistics of the rollout and trained others to execute these new processesCreated a logistical workflow that reduced the number of open cases from 4000+ to a manageable 1400+ within 5 weeksIncreased client satisfaction by promoting a culture of superior high touch customer attention within the teamTraveled all over the US hosting delivery and install sessions of the mobile mail devices to ensure our customers had the best experience possible