Operations Manager
CurrentIn this capacity I spearhead the day-to-day management of complex Inbound Sort Control Center operations while leading a highly skilled and dedicated team. I oversee routine dock operations, including tracking inbound deliveries, handling conveyors, and identifying and resolving issues to drive business success. I direct a team of 10 employees to manage the loading of vans/trucks for 14 home delivery and 12 ground routes. I provide safety instructions and conduct stretches at beginning of shift to cultivate a productive and hygienic environment. I develop and monitor wide range of KPIs, such as safety, quality, productivity, attendance, scan accuracy, and total labor hours to streamline operations. I review daily inbound volumes to reallocate headcount and adjust start time. It is worth mentioning that I achieved 100% safety results through the implementation of effective H&S and quality control standards for van line staff.Related Skills: Operations Management, Team Building and Leadership, Logistics Operations Management, H&S Compliance, KPI Development and Monitoring, Staffing and Recruiting Initiatives, Quality Assurance and Control, Process Improvement