Chisom Okonkwo Email & Phone Number

Memphis, TN, US

United States

Tennessee, United States

• Performed routine maintenance and updates on 5 IT systems, including weekly operating system upgrades and daily system backups, ensuring 99% uptime.
• Collaborated with a 5-person IT team to implement a new CRM system, reducing data entry time and boosting response time.
• Managed an inventory of 50 IT equipment items, implementing a new cataloging system that reduced asset tracking time by 30%.
• Coordinated and tracked 10+ weekly IT support requests, independently improving average resolution time through efficient resource management.

Federal Capital Territory, Nigeria

• Engaged in personalized academic advising and mentorship programs to enhance college readiness.
• Attended workshops, seminars, and college fairs to strengthen understanding of U.S. higher education.
• Regularly volunteered for community service event that were organized by EducationUSA within the local community.

Nigeria

• Organized 10 campaign events and seminars, leading a team of 8 volunteers and achieving all objectives within budget, which resulted in the implementation of 3 new school policies promoting gender equity.
• Developed a mentorship program that enhanced leadership skills for over 15 participants, personally coaching three individuals to improve their ability to communicate and share their ideas, which contributed to a 40%.

Federal Capital Territory, Nigeria

• Collaborated cross-functionally to catalog and promote two new products, increasing brand visibility by 35% through strategic thinking, and utilizing both internal and external resources effectively.
• Developed and executed a data-driven social media marketing strategy, boosting follower engagement by 30% and driving a 10% increase in product inquiries.
• Crafted and delivered impactful presentations that resonated with key stakeholders across the organization, effectively communicating insights and strategies through compelling storytelling.

Federal Capital Territory, Nigeria

• Collaboratively trained 3 new staff members in printer operations, leveraging internal resources, which reduced onboarding time.
• Mastered operation of 3 different printing machines, conducted meticulous inspections on printers that reduced print defects, resolving issues efficiently to minimize downtime and maintain productivity.
• Managed the end-to-end print production process, from file preparation to final delivery, utilizing a process-oriented approach and self-direction to ensure timely completion of projects within budget.