BPO / CX Executive Sales Management Consulting / Digital Transformation. Data Driven AI for great CX, NLP, automation and revenue generation. Are your Account Executives getting meetings? How's the Brand Awareness going? Expertise in building pipe and closing business with proven Solution Selling and Use Case value selling techniques. CX is rapidly becoming a commodity so how are you differentiating your solutions?

Spitch is an award winning global provider of B2B and B2C Conversational AI solutions, headquartered in Switzerland since 2014 with a presence in many countries across Europe and North America. Spitch helps enterprises to better understand and serve their customers through the use of Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning.- First Line Virtual Assistants- Real-Time & Offline Speech Analytics- Voice Biometrics Identification and Verification- Knowledge Base & Management- Chat Platform Text & SpeechKey differentiation is the ability to surgically insert Spitch Low Code/No Code Voice AI products into operational processes that solve business problems enabling an environment of success improving the lives of employees and customers. Overall the mature suite of Spitch AI products grow revenue for customers, improves operational efficiencies and provides great CX across the full spectrum of the customer journey at every touchpoint.

We are SRMTech! With End-to-end Product Engineering capabilities – a foundation to branch into diverse Digital Transformation Solutions, we are Future-forwarding Innovation, Digitization and Transformation. Tomorrow’s Innovation. Engineered Today.#productengineering #DigitalTransformation #Automation #Data #AI #Automotive #AfterMarketAutoParts #retail #telematics #obd2 #categorymanagement #strategicpartnerships“A crucial partner to enterprises, helping them solve their most pressing business and technology challenges by operating at the intersection of domain, technologies and innovation.”

Contract is up! Open to new Opportunities - Digital 1st Transformation - Data Driven Analytics embedded in BPO, CX, NLP, Revenue Generation and Automation. Example: Led and won large complicated sales cycle for a global CPG Consumer Care providing strategy and high level vision of the overall solution through all steps to contract. Deal total is $1.6M with following phases queued up for expansion to additional GEOs for an additional $8M for B2B Account Management with large retail partners. Solution is a digital 1st approach providing transformation that includes omni-channel consumer engagement across voice, chat, email and social with CRM and digital fulfillment with direct deposit, paypal and coupons. (B2C - B2B - B2B2C) Centric DesignUsing research, cognitive and data sciences, predictive analytics, AI, and film recording, we dive deep into the customer experience journey to uncover pain points and opportunities to build loyalty, drive business impact, and produce optimal customer experience outcomes.Analytics & AIWe provide retailers a platform for cutting-edge retail analytics, including: eCommerce, Customer Analytics, Merchandising and Pricing Optimization, Supply Chain, Operation Analytics, Social Media, and Profitability Analytics.Our industry-leading robotics technology can help retailers automate up to 60% of their back-office processes, creating major cost savings, and operational efficiencies. We can automate retail processes, such as merchant support, vendor inquiries, sales/seller support, order management, queue management, billing, invoice/order processing, and purchase order creation and management. Check out my personal Brand: www.BillCookCX.com

Expertise in Enterprise Customer Experience and CRM Software supporting full Omni-Channel capabilities and use cases that enable dramatic improvements in Customer Experience and the Customer Journey at all customer touchpoints for CX Orchestration. Elimination of silos in businesses by providing value points for connecting across sales, marketing and service as a platform increasing sales conversions, brand awareness and loyalty as well as improved back office efficiencies.BillCookCX.comKey Words: Social Selling, Customer Experience, ACD, agent, AI, artificial intelligence, CX, Brand Loyalty, CCXP, chat, cobrowse, consumer packaged goods, Contact Center, CRM, customer experience, Customer Journey, Customer Service, CX Orchestration, Digital Transformation, e-commerce, ecommerce, eGain, Genesys, IVR, knowledge management, machine learning, marketing, marketing and sales integration, mobile, multi-channel, multichannel, omni-channel, omnichannel, Oracle, Oracle CX, proactive chat, Retail CX, RightNow, sales, sales and service integration, SalesForce, screen pop, ServiceNow, SFDC, video chat, web self-service

Personal Brand: WWW.BillCookCX.COM (real life experiences in this field) People expect easy everything anywhere anytime so why not Customer Service, Sales, Marketing and your Website? Great CXM and CRM will be the deciding factor on who will still be in business in ten years. People will pay more for products and services if it comes with great CX! My passion is to partner with customers and prospects in finding the right solution to provide great customer experience across channels and brands - driving brand loyalty, increased sales and customer service as well as decreased operational costs with proven ROI. Check out my personal brand at www.BillCookCX.com to get personal insights in this exciting game changing space!Oracle Customer Experience (CXM/CRM) Service Cloud combines Knowledge Management, Web, Social, Contact Center, marketing, sales and Field Service expertise for a unified, omni-channel service solution in the Cloud. All channels are available! Oracle can eliminate costly silos in your business including Sales, Marketing, Customer Service, eCommerce and Back Office. Silos in your business can damage overall customer experience and brand! Oracle can extend the life and value of your existing telephony or assist in moving to a new platform with Oracle Advanced Inbound Telephony that provides telephony integration to all major telephone systems and supports leading CTI middleware resulting in consistent handling of customer interactions across all channels.

Enterprise Customer Experience Solution: Personal Brand: www.BillCookCX.com (Social Selling Index ranking of 88 - Top 1%)- Comprehensive Contact Center Management- Multi-Channel Web Customer Service, Voice, IVR Customer Engagement (proactive & reactive)- Work Force Optimization- Enterprise Workload Management- Self-Service (IVR & WEB)- Speech Analytics - Interaction Analysis- Mobile Apps an extension to the Contact Center 1) Provides one consistent face to the customer and one set of tools to manage customer interactions across all channels.2) Provides economies of scale, migration to a simplified infrastructure, and consistently across your entire customer service and sales chain.3) Gets the right work to the right person at the right time with the right context, eliminating the outdated manual distribution and queuing mode.4) Provides the tools for assessing and maintaining employee skills, tracking customer experience across channels, and monitoring performance in real-time.5) Integrates with ALL PBX and CRM technologies and replaces IVR and ACD hardware with new flexible SIP Technology that enables remote centers and agents. Genesys dramatically improves customer experience and customer engagements of any type whether a phone call, chat, fax, mobile, email, cobrowse or even order provisioning in back-end processing. Seamlessly hand-off your customer to any channel and automatically report status on any outbound channel!

Consultative Sales with best practices and enterprise call center in multiple business verticals.

Skilled in business development, consultative sales, pre-sales and sourcing of IT projects for the delivery of Project Portfolio Management and IT Service Management Software. Experience includes partnership and channel business development and management of client/customer relationships and solution sales in highly complex IT environments with varying degrees of customer maturity. • IT Service Management o Service Desk o CA Monitoring Solutions  Spectrum  eHealth  Network and Server Management  Wily o Autosys• Governance o Service Desk (ITIL Mode) / Advanced Workflow o CMDB o Desktop and Server Management o ClarityCompuware - Vantage/Gomez - ChangePointEMC, VMWare Partner/Reseller

Business development, sales, pre-sales, management consulting, and sourcing of IT projects for the delivery of solutions that facilitate the business of IT utilizing the ITIL framework. Experience includes partnership and channel business development and management, business development, management of client/customer relationships and solution sales in highly complex IT environments with varying degrees of customer maturity. Business development and sales of a blend of both onshore and offshore multi-year engagements.