Bill Crose Email & Phone Number

Rochester Hills, Michigan, Us

Founder and CEO of Adyton* Invented, patented, trademarked, & developed the world's first hands-free, electronic performance support/performance assurance/continuous improvement/workflow learning system* Developed FCC-certified WiFi earphone* Global process design, delivery, & improvement * Global intelligence augmentation/electronic performance support* Product development leadership* Global scope* Business strategy, tactics, & implementation* Project management* Contract negotiation* Finance* Marketing* Staffing* Training/Learning/Performance

Us

I researched new technologies for learning/performance improvement opportunities including learning infrastructure trends, tested new technologies in our environment, proposed strategies, developed & maintained a performance improvement tech roadmap, and led tech implementation projects. Other roles include enterprise system administrator for the Clarizen project management system, instructional design project manager, eLearning author, graphic designer, communications specialist, & project management advisor. My social contribution / volunteer project is UMA: Up and Moving Around. UMA uses augmented reality and YouTube videos to reduce hospitalization periods by coaxing patients out of bed, around their rooms, down the hallway, and out the door.

Windsor, Berkshire, Gb

With corporate headquarters in London, UK and Global Learning headquarters in Atlanta, Georgia, InterContinental Hotels Group is the world's largest hotel company. Brands include: Holiday Inn, InterContinental Hotels, Crowne Plaza, Holiday Inn Express, Staybridge Suites, Candlewood Suites, Hotel Indigo, EVEN, and HUALUXE.Global eLearning Design Manager• Led initiatives to improve global learning effectiveness and efficiency via new technologies• Provided global policy and direction for all learning technology initiatives and issues• Initiated and led global mLearning function to enable instant, 24/7, global access to training programs and learning aids via mobile devices• Led global training shift from SWF to HTML5-based content to enable mobile learning device use and efficient content development• Led and supported global Saba Meeting virtual learning channel and user group• Provided leadership, advice, and technical support to Saba Enterprise Cloud LMS implementation and administration teams• Supported all Global Learning technology users via social learning and other techniques• Created, led, and supported the global Preferred Vendor List to reduce vendor costs while improving quality • Led development of learning technology processes and systems that could be replicated and supported globally, across all brands• Increased global eLearning quality via eLearning development standards and best practices• Reduced content development time and errors by creating and implementing a project management and High Impact Learning processes• Created and led team to continuously improve LMS processes, which reduced errors and upload times• Recommended and led migration from internal & virtual networks to cloud technologies, which greatly improved performance and communications among global / remote teams

A Detroit metro-based outsourcing and training solution company with broad US clientele.Training Director:• Directed and managed all aspects of the company’s training project business including P & L, sales, service, staffing, project management, and product development• Innovated content development processes to leverage new productivity and content development tools • Built and maintained client, contractor, and internal relationships • Collaborated with all management levels and SMEs within client organizations to build learning solutions• Managed a team of 5 internal training professionals and up to 10 local and remote contractors• Successfully sold and delivered learning development projects including: o American Laser Centers: Developed, sold, and implemented a learning organization plan that included implementation of a new GeoLearning LMS, development of 100+ customized eLearning and virtual learning programs and tests, and live clinical practice that saved the company $500,000 annually in travel costs alone o Thermo Fisher Scientific: Led global team to implement 2 Plateau learning management systems, one validated for 21 CFR P 11 compliance and the other non-validated o Comcast: Led teams to develop CommTech Orientation, DVI Installation, Street Level Routing, and other eLearning programs o Ameristar Casinos: Developed, sold, & managed the development of the corporate-wide Hotel New Hire Orientation program, which included a training for every hotel position and a train-the-trainer program o Keir Education: LMS selection and learning technology consultation

Managed 2 worldwide Plateau learning management system implementation projects; 1 non-validated and 1 validated for 21 CFR Part 11 compliance.

Detroit, Michigan, Us

eLearning Instructional Designer and Project Manager: • Built and maintained collaborative relationships with personnel from all levels within the Fossil Generation, Call Center, Nuclear Generation, and select other internal client groups• Created and won acceptance for the corporate eLearning strategy• Innovated and standardized content development processes to leverage emerging technologies• Recommended and led LMS and content development platform transitions• Developed the company’s first eLearning templates, media, and programs• Designed and developed many eLearning courses using a variety of software applications• Managed vendors and contractors as production required

A Detroit metro based media and training development company specializing in fundraising products and learning solutions.• Directed and managed all aspects of the business including P & L, sales, service, staffing, product development, and project management• Innovated content development processes to leverage new productivity and content development tools • Produced all digital content using Director, Fireworks, SoundForge, Acid Music, Flash, Northcode’s SWF Studio, and other applications • Produced media content for all products using Vegas, Acid Music, Premiere, Flash, Fireworks, Photoshop, and other software applications• Designed and developed all company marketing collateral, websites, and products• Produced engaging, marketable, interactive screen savers and wallpaper primarily for nonprofit organization fundraising campaigns• Developed a super low cost, non-SCORM, e-Learning launcher • Created multiple, Flash-based web sites for profit and nonprofit clients• Designed and facilitated Oakland University’s Nurse Management ILT program• Managed 2 contract salespeople

Chicago, Illinois, Us

The Detroit metro based mass merchandiser famous for Blue Light Specials and exclusive Martha Stewart brands.• Built and maintained key relationships with personnel from all levels covering corporate, regional, and store locations with assigned focus on select local markets• Built and maintained key relationships among neighboring corporations and worldwide training, retail, and software thought leaders• Contributed to development of, then executed Kmart’s corporate eLearning strategy• Directed innovation of eLearning and other non-traditional learning and productivity solutions by identifying, then leveraging emerging technologies• Implemented Brinkerhoff’s High Impact Learning strategy and tactics for effective, rapid content development • Reduced innovation costs and risks through collaborations and strategic partnerships with global thought leaders, vendors, and corporate peers• Directed eLearning development process design then, managed and mentored skill transfer to the eLearning production teams• Accelerated eLearning acceptance through regular, live, corporate-wide communications via the Arel IDL system, corporate satellite, and various other communication channels• Directed corporate-wide LMS selection and implementation project• Implemented company’s SCORM strategy• Directed teams that developed the company’s first CBT, WBT, & IDL programs; delivered to 2,500 locations and 100,000+ learners• Led project that proved to recoup the entire annual corporate training budget via a single eLearning program• Led project that improved CEO efficiency via PDA and database technologies• Directed teams that created many corporate-wide eLearning programs including New Hire Orientation and Martha Stewart's Garden Shop• Led initiative that replaced traditional, paper-based testing process with an online, self-scoring system• Facilitated DDI leadership & management development training• Managed up to 6 project managers and their teams

EVE provided digital media and e-Learning services to corporate and government clients.• Directed and managed all aspects of the business including P & L, sales, service, staffing, product design, project management• Innovated content development processes to leverage emerging technologies • Designed and developed all company marketing collateral, websites, and products• Increased Stryker sales and training effectiveness through SPARQ LMS implementation and e-Learning curriculum development• Accelerated skill acquisition and productivity through a curriculum aligned with Stryker’s “Pay for Learning” strategy• Saved millions of travel dollars for the US Defense Dept. via worldwide deployment of the “Demil” demilitarization CBT• Increased work efficiencies at Pharmacia & Upjohn through Documentum classroom training• Created work efficiencies at Pharmacia & Upjohn through software development / testing support of the “Worldwide Document Management System” programs

First of America, now PNC, was the largest community bank in Illinois, Indiana, Michigan, and Florida.• Developed strategies and tactics for a new position and organizational function aimed at leveraging emerging technologies for corporate-wide learning improvement• Innovated and implemented learning content development processes to integrate emerging technologies with proven instructional design and adult learning principles• Contributed to improving training department efficiency and effectiveness through implementation of customer service, project management, and training consulting cultures• Recouped my entire budget through savings realized from conversion of a printed Employee Handbook to an interactive, digital version delivered via CD-ROM, kiosk, and/or corporate server• Reduced training administration costs while improving data quality and departmental efficiencies through the shared risk, collaborative development, and implementation of FOA’s first LMS, AdminStar• Dramatically improved training consistency, training access, and learning retention through creation of the company’s first computer-based training function and programs• Improved newly hired teller quality by implementing a server-based, pre-employment assessment• Delivered a sales training program and proved its entire ROI within 9 months of delivery• Reduced brokerage losses through High Impact Learning process and evaluative checklists

Ma, Instructional Design

Bs, Education