As a Mobilelink Sales Director, I oversee 51 Cricket Wireless locations in WI and MI, driving sales force productivity through recruitment, training, and grassroots marketing. Reporting to the Company Area Vice President, I lead a team to exceed sales goals, ensuring exceptional customer service and operational efficiency. Passionate about achieving strategic objectives, I thrive in a dynamic environment, guiding Territory and Retail Store Managers to success.

Responsible for overseeing the operations and performance of six Avis/Budget locations within the Wisconsin region. My role focuses on driving business growth, maintaining exceptional customer service, and ensuring operational excellence across all branches. I am committed to fostering a collaborative work environment that empowers our teams to exceed both individual and company-wide goals.Key Responsibilities:Oversee the day-to-day operations of six Avis/Budget locations, ensuring the highest standards of service and customer satisfaction.Develop and execute strategies to maximize revenue growth, market share, and profitability within the region.Monitor and analyze key performance indicators (KPIs), identifying trends and implementing data-driven decisions to optimize operations.Collaborate with senior leadership to establish and implement regional goals, objectives, and budgets.Ensure compliance with company policies and procedures, as well as local, state, and federal regulations.Lead, coach, and mentor branch managers, promoting a culture of continuous improvement and fostering professional development opportunities.Cultivate and maintain strong relationships with local partners, vendors, and stakeholders to enhance the overall customer experience and drive business growth.Manage the recruitment, hiring, and onboarding processes for new employees, ensuring our teams are staffed with talented and motivated individuals.Implement and oversee training programs to ensure employees are knowledgeable and equipped with the skills needed to deliver exceptional customer service.Address and resolve customer issues and escalations, demonstrating a commitment to providing an unparalleled rental experience.

Responsible for launching and overseeing operations for 23 new Walmart Wireless locations, overseeing 7 Territory Managers and 90-100 Wireless Pros, recruiting, hiring, and training sales staff, ensuring quotas of all key metrics are exceeded, mentoring new District Managers, developing relationships with Walmart Leadership and WSP partners.

Responsible for managing 14 Target-based wireless store locations, overseeing day-to-day operations, recruiting, hiring, and training sales staff, ensuring quotas of all key metrics are exceeded, developing relationships with Target Leadership and third-party vendors, and developing a market-wide training program for sales associates and new management.

Responsible for managing 13 inline Verizon Authorized Retailers, recruiting, hiring and training sales staff, ensuring quotas of all key metrics are exceeded, P&L management, and leading Mobile Broadband liaison team for District. Results:Consistently doubled and tripled YOY sales in new lines of service, upgrades, wireless accessories, and revenue. Led Mobile Broadband Growth team with several other managers, providing 11 area locations with the tools needed to increase bottom-line business, identify areas of opportunity, and share top-performer best practices.

Responsible for managing mall-based store location, overseeing day-to-day operations, recruiting, hiring and training sales staff, ensuring quotas of all key metrics are exceeded, P&L management, developing relationships with third-party vendors, and developing a market-wide training program for sales associates and new management. Results:Consistently tripled YOY sales in new lines of service, upgrades, data attachment, wireless accessories, and revenue. Created and rolled out loss prevention program that effectively reduced shrink from 9% to 1%. Developed Market Revenue Growth team with two other managers, providing 13 area locations with the tools needed to increase bottom-line business, identify areas of opportunity, and share top-performer best practices.

Managed 19 indirect store-within-a-store business model kiosks in Sams clubs of from Wisconsin to Iowa. Responsible for $5 million annual revenue district which included managing 19 store managers and 80+ sales reps, overseeing day to day operations, P&L management, monthly/annual budgeting, operation compliance, recruiting/hiring/coaching sales staff and management team, administrative duties, strengthening host management and carrier partnership.*2006 Peak Award*2006 National Leadership Award-Top Store Net Profit Increase year over year*Promoted 2 internal store managers to District Managers*Trained new District Managers in the Region*DM Counsel-Process Improvement Group