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- Seasoned Training Professional with solid skills in the effective design, development, and delivery of technical education programs for internal and external customers across the globe. - Expert ability to assimilate and transform complex content into learning material that can be practically absorbed by students of varied technical aptitude.- Global and diversified exposure in the Healthcare, Manufacturing, and Speech Science industries.Specialties:- Comprehensive Training Program architecture- Blended Learning Models / e-Learning Program Development- Interactive workshop design / Simulation Training- Multicultural / Worldwide Delivery experience- Sales Engineer / Sales Rep Training
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Customer Training SpecialistB2W Software, A Trimble Company Sep 2018 - PresentPortsmouth, Nh, Us -
Training ManagerExacom, Inc. Jun 2014 - Aug 2018Manchester, Nh, Us -
Founder And PresidentTrainwell Learning Programs Dec 2012 - May 2014Design, build, and deliver internal and external training programs for small and medium sized businesses across several industry groups including Manufacturing, Information Technology, Speech Science, and Healthcare. Provide consulting services to organizations that wish to use existing in-house resources to build and deliver comprehensive training programs. Services cover all phases including audience definition, course design and construction, lab and workshop development, program delivery, and program evaluation. -
Account Manager / Applications TrainerWavemark Jul 2011 - Nov 2012Managed large customer accounts, fostered relationships with key players and ensured that expectations were clear and fully served. Regularly visited sites to optimize usage of our solutions while always identifying additional ways to help them meet their challenges.Made certain that the experience of my customers was nothing short of exceptional, proving a major factor in the 100% renewal rate for the accounts I supported.
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Lead Technical InstructorNuance Communications 2008 - 2009Burlington, Ma, UsBuilt and delivered courses that enabled enterprise customers to develop interactive voice response (IVR) systems that enhance the customer experience while substantially reducing call-center costs. -
Senior Technical InstructorApplied Materials 2001 - 2008Santa Clara, Ca, UsDesigned, developed, and delivered customer education programs for a suite of complex software solutions within the semiconductor manufacturing industry.Created integrated factory automation classes for process engineers, operators, and floor managers. Delivered these programs at customer sites across the Unites States, Europe, and Asia. -
Professional Services ConsultantKana Communications Mar 1999 - Feb 2001UsImplemented Enterprise-wide CRM/eRM solutions for clients such as Citicorp, e-Sylvan, and Royal Caribbean. Built and delivered field training with partner firms to install and configure Kana products. -
Solutions ConsultantIntersolv Mar 1997 - Feb 1999San Mateo, Ca, UsProduced and delivered training sessions nationwide on the effective installation, usage, and administration of PVCS Tracker, the primary defect tracking tool for use in Y2K software remediation. -
Systems EngineerElectronic Data Systems 1990 - 1997Houston, Texas, UsDesigned and developed software solutions for companies in the healthcare industry. Exercised the full Systems Life Cycle (SLC) as a model for each implementation.Collaborated with sales and marketing teams to create and present prototypes for prospect customers. -
Platoon SergeantUnited States Marine Corps 1985 - 1994Washington, Dc, UsServed overseas during Desert Storm deployment; meritoriously promoted to Sergeant. Appointed as Lead Photojournalist for the Allied Press and Information Center (APIC) for a major NATO operation. Headed Public Affairs office for Regimental Headquarters Battalion and served as Editor-in-Chief for all print media.
Bill D. Skills
Bill D. Education Details
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Bryant UniversityBusiness Management -
University Of New HampshireLanguage And Linguistics
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LhsCollege/University Preparatory And Advanced High School/Secondary Diploma Program
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Salem State University
Frequently Asked Questions about Bill D.
What company does Bill D. work for?
Bill D. works for B2w Software, A Trimble Company
What is Bill D.'s role at the current company?
Bill D.'s current role is Customer Training Specialist.
What is Bill D.'s email address?
Bill D.'s email address is bi****@****ail.com
What is Bill D.'s direct phone number?
Bill D.'s direct phone number is +160322*****
What schools did Bill D. attend?
Bill D. attended Bryant University, University Of New Hampshire, Lhs, Salem State University.
What are some of Bill D.'s interests?
Bill D. has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Bill D. known for?
Bill D. has skills like Program Management, Management, Project Management, Cross Functional Team Leadership, Product Marketing, Integration, Training Delivery, Team Leadership, Saas, Process Improvement, Product Management, Software Project Management.
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