Bill Dougan Email & Phone Number

• Multiple engagements including Leading services for a Global Systems Integrator and Programmes delivery for a Global Media company. Establish and improve service and project governance, priorities, budgets, resources.
• Managed portfolios in excess of £50m. Including M&A Integration Programmes
• Implemented improved PMO practices, processes and reporting.
• Led a number of globally dispersed Cross Functional Teams delivering services for user bases in excess of 100k.
• Introduced improved governance frameworks and improved delivery organization maturity.
• Engaged with C-Suite stakeholders, providing strategic recommendations and aligning services and organization with business objectives.

• Leadership role to manage the delivery of services across a portfolio of global customers across diverse industry sectors. Experience across diverse industry sector including but not limited to Manufacturing.
• Led globally dispersed cross functional teams to deliver complex and comprehensive digital transformation initiatives, enhancing services delivery and efficiency across globally dispersed cross functional teams, and.
• Assessed and improved delivery practices and methodologies leading to a 20% increase in customer satisfaction.
• Designed and implemented business solutions delivering a 20% improvement in availability and supported business objectives including user base growth in excess of 55% as a result of PMI.
• Oversaw capacity and resource planning, ensuring optimal allocation of resources across annuity-based services and project works. Implemented analytics and automation solutions on all Cloud and Legacy solution.
• Facilitated workshops and training sessions with key stakeholders and managers to promote best practice and managed the overall delivery change plan execution.

Paris, France, FR

• ed multiple high visibility change programmes for national and global customers, developing and implementing new service target operating models and digital modernization.
• Directed multiple high-profile change programmes, managing the PMO and budgets in excess of £30m.
• Managed globally disperse Cross Functional Teams to deliver new solution set and technical stacks (e.g., AWS, GCI, MS Azure Hybrid environments). Resulting an improvement of 30% in Cost-to-serve.
• Assessed and provided improved delivery processes, practices and governance frameworks that delivered improved SLAs and KPI with customer satisfaction ratings in excess of 95%.
• Collaborated and directed cross-functional teams to introduced improved analytics and streamlined processes to meet enhanced service line, maturity and compliance through the introduction of common standards and.

Previous Relevant Management Roles – Various Employers June 2006 – September 2013 - Supported business separation for UK subsidiary of European food manufacturing group PMI. o Part of new leadership team, - Building a new ‘Green Field’ IT Services portfolio and supporting IT Team,o Implementing Hosting & New Technology Tools/ Automations,o Service.