Bill Dougan Email & Phone Number

Multiple engagements including Leading services for a Global Systems Integrator and Programmes delivery for a Global Media company. Establish and improve service and project governance, priorities, budgets, resources management and talent development while adapting to business change.• Managed portfolios in excess of £50m. Including M&A Integration Programmes• Implemented improved PMO practices, processes and reporting. • Led a number of globally dispersed Cross Functional Teams delivering services for user bases in excess of 100k. • Introduced improved governance frameworks and improved delivery organization maturity.• Engaged with C-Suite stakeholders, providing strategic recommendations and aligning services and organization with business objectives.• Managed complex vendor relationships.

Leadership role to manage the delivery of services across a portfolio of global customers across diverse industry sectors. Experience across diverse industry sector including but not limited to Manufacturing, Logistics, Retail Finance, Pharma, Public Sector and Retail.Manage major Digital Transformation programmes delivering new Target Operating Models and M&A Integrations. Functioned as an advocate for Technology based improvement (e.g., increased ROI on current and planned investments).• Led globally dispersed cross functional teams to deliver complex and comprehensive digital transformation initiatives, enhancing services delivery and efficiency across globally dispersed cross functional teams, and acting as the customer advocate for services.• Assessed and improved delivery practices and methodologies leading to a 20% increase in customer satisfaction.• Designed and implemented business solutions delivering a 20% improvement in availability and supported business objectives including user base growth in excess of 55% as a result of PMI. • Oversaw capacity and resource planning, ensuring optimal allocation of resources across annuity-based services and project works. Implemented analytics and automation solutions on all Cloud and Legacy solution platforms to enable optimized operations and reduced time to market.• Facilitated workshops and training sessions with key stakeholders and managers to promote best practice and managed the overall delivery change plan execution.

Paris, France, Fr

ed multiple high visibility change programmes for national and global customers, developing and implementing new service target operating models and digital modernization.• Directed multiple high-profile change programmes, managing the PMO and budgets in excess of £30m.• Managed globally disperse Cross Functional Teams to deliver new solution set and technical stacks (e.g., AWS, GCI, MS Azure Hybrid environments). Resulting an improvement of 30% in Cost-to-serve.• Assessed and provided improved delivery processes, practices and governance frameworks that delivered improved SLAs and KPI with customer satisfaction ratings in excess of 95%.• Collaborated and directed cross-functional teams to introduced improved analytics and streamlined processes to meet enhanced service line, maturity and compliance through the introduction of common standards and practices, reporting improved standardized metrics aligned to delivery and organizational objectives.

Previous Relevant Management Roles – Various Employers June 2006 – September 2013 - Supported business separation for UK subsidiary of European food manufacturing group PMI. o Part of new leadership team, - Building a new ‘Green Field’ IT Services portfolio and supporting IT Team,o Implementing Hosting & New Technology Tools/ Automations,o Service Transition from Legacy Provider and facilities, and o Service stabilization and confirmation of achieving SLAs and KPIs agreed with the business.- Part of the Vodafone Team managing the Acquisition and Integration of Cable and Wireless World Wide.o Completed the IT Due Diligenceo Define and ratified the TOM and Management Structure, Conducted Incumbent IT Exec and Senior Management interviews, and provided recommendations.o Produced the road map and high-level plans for IT amalgamation ‘The Best Fit’ from both organizations ando Handed over completed and agreed artifacts to the internal Delivery Director for execution. - Other roles included.o Senior Program Director and Commercial Manager for Tata Consulting Services,o Public Sector Delivery Director Scotland for Fujitsu Services,o Program Recovery Director for British Telecommunications, o Transition / Change Director for UK Royal Mail Service in its first outsource (Replacing Services Valued at $1.6BN), o Head of IT Strategy for Yellow Pages and Yell.Com, o USIT Student Travel interim CIO including PMI for US acqusition, ando Head of IT Strategy for Scottish Power (Inc., PowerCorp, ManWeb, Southern Water and Pacifico based out of Portland).