Bill Drake Email & Phone Number

Dearborn, MI

Dearborn, MI

Business Analyst on the Global Technology Application Management team for various Product Development applications.

Dearborn, MI

Business Analyst on the Application Management Production Support team for various Product Development applications.

• Provide consulting and implementation services related to electronic document management, data backup/recovery and PC support for small businesses.
• Advise and implement information and document management process improvement opportunities based on the deployment of electronic documents and business data.
• Collect business process requirements and provide analysis and feedback of how digital solutions can be utilized.
• Identify and implement business process improvements… Show more Provide consulting and implementation services related to electronic document management, data backup/recovery and PC support for small businesses.
• Identify and implement business process improvements utilizing digital and mobile technology and solutions.
• Define data storage and backup processes and requirements.

Dearborn, MI

• Responsible for multiple business process workflow improvements related to IT Service Management initiatives within Ford Motor Company.
• Defined, implemented and supported process improvements related to the Production Support of Ford Motor Company software applications.
• Provided data extraction and analysis of production support data for reporting and metrics purposes using Business Objects 5i and WebIntelligence Infoview.
• Gathered, defined and documented requirements for… Show more Responsible for multiple business process workflow improvements related to IT Service Management initiatives within Ford Motor Company.
• Gathered, defined and documented requirements for modifications to Ford Motor Company's Information Technology Management System (ITMS) utilizing Ford’s SDLC methodology.
• Collaborated with the off-shore development team and provided analysis support during the development and implementation of the modifications to ITMS.

Detroit, MI

• Managed the delivery of web portal services, application authentication (single sign-on) and federation services and EDI (electronic data interchange) services for Covisint, a subsidiary of Compuware.
• Responsible for management and delivery of Covisint portal deployments for GMAC, DaimlerChrysler and Johnson Controls, Inc.
• Responsible for management and delivery of Electronic Data Interchange (EDI) projects for GM. Johnson Controls, Suzuki and multiple automotive… Show more Managed the delivery of web portal services, application.
• Responsible for management and delivery of Electronic Data Interchange (EDI) projects for GM. Johnson Controls, Suzuki and multiple automotive suppliers.
• Participate in analysis and definition of service and solution to be delivered to customer.
• Daily client interaction to communicate project status, issue resolution, scope definition and project timing status.

Royal Oak, MI

• Direct Operations and Implementation for Vertare. Vertare services involve utilizing a proprietary business process mapping format model and providing a web-based Business Process Management and Automated Workflow.
• Direct implementation efforts for Tier One and Tier Two automotive customers.
• Utilize proprietary Process Format Model to identify, define and implement customer business processes. These processes… Show more Direct Operations and Implementation for Vertare. Vertare services involve utilizing a.
• Utilize proprietary Process Format Model to identify, define and implement customer business processes. These processes included Request for Quote/Cost Estimating, Product Development and Lessons Learned/Continuous.
• Lead and manage customer status meetings
• Develop, manage and provide training solutions

Dearborn, MI

IT Consultant providing professional services on many client engagements that included roles such as Delivery Manager, Project Manager, Team Leader, Implementation Specialist and Business Analyst.Professional Services engagements included:- Implementation Business Analyst for Ford Motor Company. Part of the Accelerated Implementation Center (AIC) team.

Detroit, MI

• Completed the EDS Information Associate Development program
• Involved in overall management of project and acted as the Project Testing coordinator and Internet and Computer Based Training coordinator
• Developed, maintained and updated Internet presence for GMAC Financial Services

Bba, Business Management

Activities and Societies: Sigma Phi Epsilon Fraternity

Diploma, High School