Business Analyst on the Global Technology Application Management team for various Product Development applications.

Business Analyst on the Application Management Production Support team for various Product Development applications.

Provide consulting and implementation services related to electronic document management, data backup/recovery and PC support for small businesses.• Advise and implement information and document management process improvement opportunities based on the deployment of electronic documents and business data.• Collect business process requirements and provide analysis and feedback of how digital solutions can be utilized.• Identify and implement business process improvements… Show more Provide consulting and implementation services related to electronic document management, data backup/recovery and PC support for small businesses.• Advise and implement information and document management process improvement opportunities based on the deployment of electronic documents and business data.• Collect business process requirements and provide analysis and feedback of how digital solutions can be utilized.• Identify and implement business process improvements utilizing digital and mobile technology and solutions.• Define data storage and backup processes and requirements.• Provide administration of PC and server backups for multiple clients utilizing standard backup tools and online backup services.• Partner with Pro Softnet Corporation as referral partner to provide online backup and storage services to clients utilizing iDrive.com and iBackup.com.• Partner with Data Recovery Group to provide business and personal data recovery services.• Procure necessary hardware, software and peripheral equipment and provide installation and configuration services within the business environment.• Ensure integration of document management solution into client’s existing IT infrastructure.• Train and support end-users of software and data storage/backup procedures.• Provide on-site and remote technical support for the resolution of PC, network and data backup issues. Show less

Responsible for multiple business process workflow improvements related to IT Service Management initiatives within Ford Motor Company.• Defined, implemented and supported process improvements related to the Production Support of Ford Motor Company software applications.• Provided data extraction and analysis of production support data for reporting and metrics purposes using Business Objects 5i and WebIntelligence Infoview.• Gathered, defined and documented requirements for… Show more Responsible for multiple business process workflow improvements related to IT Service Management initiatives within Ford Motor Company.• Defined, implemented and supported process improvements related to the Production Support of Ford Motor Company software applications.• Provided data extraction and analysis of production support data for reporting and metrics purposes using Business Objects 5i and WebIntelligence Infoview.• Gathered, defined and documented requirements for modifications to Ford Motor Company's Information Technology Management System (ITMS) utilizing Ford’s SDLC methodology.• Collaborated with the off-shore development team and provided analysis support during the development and implementation of the modifications to ITMS.• Involved in the creation and maintenance of the team collaboration site utilizing Microsoft Sharepoint technologies.• Completed Information Technology Infrastructure Library (ITIL) Foundations training• Exposure to the implementation of ITIL framework and processes within the Ford Motor Company Application Development Services (ADS) organization. Show less

Managed the delivery of web portal services, application authentication (single sign-on) and federation services and EDI (electronic data interchange) services for Covisint, a subsidiary of Compuware.• Responsible for management and delivery of Covisint portal deployments for GMAC, DaimlerChrysler and Johnson Controls, Inc.• Responsible for management and delivery of Electronic Data Interchange (EDI) projects for GM. Johnson Controls, Suzuki and multiple automotive… Show more Managed the delivery of web portal services, application authentication (single sign-on) and federation services and EDI (electronic data interchange) services for Covisint, a subsidiary of Compuware.• Responsible for management and delivery of Covisint portal deployments for GMAC, DaimlerChrysler and Johnson Controls, Inc.• Responsible for management and delivery of Electronic Data Interchange (EDI) projects for GM. Johnson Controls, Suzuki and multiple automotive suppliers.• Participate in analysis and definition of service and solution to be delivered to customer.• Daily client interaction to communicate project status, issue resolution, scope definition and project timing status.• P&L tracking responsibility and invoice reconciliation for all projects.• Coordinated tasks with internal team members from management, development, quality assurance and support to ensure timely completion and delivery.• Worked with sales team to define and develop Statement of Work and project pricing.• Assisted with gathering, defining and documenting customer requirements used for delivery of services. Show less

Direct Operations and Implementation for Vertare. Vertare services involve utilizing a proprietary business process mapping format model and providing a web-based Business Process Management and Automated Workflow software tool that allowed clients to optimize business intelligence.• Direct implementation efforts for Tier One and Tier Two automotive customers.• Utilize proprietary Process Format Model to identify, define and implement customer business processes. These processes… Show more Direct Operations and Implementation for Vertare. Vertare services involve utilizing a proprietary business process mapping format model and providing a web-based Business Process Management and Automated Workflow software tool that allowed clients to optimize business intelligence.• Direct implementation efforts for Tier One and Tier Two automotive customers.• Utilize proprietary Process Format Model to identify, define and implement customer business processes. These processes included Request for Quote/Cost Estimating, Product Development and Lessons Learned/Continuous Improvement.• Lead and manage customer status meetings• Develop, manage and provide training solutions• Identify and define technology enhancements• Negotiate partner relationships with third party resource and technology providers• Work with technology provider for the maintenance of and enhancements to Vertare software tool• Manage third party software application developers• Develop business proposals for new business and add-on business with current clients which ranged from $50,000 to $500,000.• Provide software demonstrations and pre-sales support to prospective automotive tier 1 and tier 2 clients Show less

IT Consultant providing professional services on many client engagements that included roles such as Delivery Manager, Project Manager, Team Leader, Implementation Specialist and Business Analyst.Professional Services engagements included:- Implementation Business Analyst for Ford Motor Company. Part of the Accelerated Implementation Center (AIC) team responsible for deploying Plant Floor Systems software applications globally.- Project Manager / Team Lead for the AIC Plant… Show more IT Consultant providing professional services on many client engagements that included roles such as Delivery Manager, Project Manager, Team Leader, Implementation Specialist and Business Analyst.Professional Services engagements included:- Implementation Business Analyst for Ford Motor Company. Part of the Accelerated Implementation Center (AIC) team responsible for deploying Plant Floor Systems software applications globally.- Project Manager / Team Lead for the AIC Plant Floor Systems implementation team.- Project Manager on a SAP r3 / mySAP implementation at JCB Construction Equipment in Savannah, Georgia. Show less

• Completed the EDS Information Associate Development program• Involved in overall management of project and acted as the Project Testing coordinator and Internet and Computer Based Training coordinator• Developed, maintained and updated Internet presence for GMAC Financial Services