Bill Drappo Email & Phone Number

Terre Haute, Indiana, United States

- Administer and secure VMWare Servers and multiple business systems including those running AWS, Oracle, Weblogic, B2B, EDI, Apache, IIS, SFTP, FedEx, and more.- Enhanced security by driving an increase in patching critical Production systems, more often even during peak times using Ivanti.- Developed our WSUS workstation patching strategy, attaining 95%+ patch compliance within 30 days.- Review vulnerability findings and reports and ensure timeliness metrics are met while ensuring system uptime targets are also met.- Ensure critical redundancy goals are met using tested backup and restore processes using Veeam and offsite DR replication.- Leading company’s modernization of critical distribution and financial applications to secure supported versions of Windows with requirement of very limited downtime.- Act as tier 2 / backup support for desktop environment along with supporting phone and network operations including TCP/IP troubleshooting, Cisco switch and routing configuration, and Infoblox DNS/DHCP updates, as well as Palo Alto and Fortigate Firewalls.- Act as Active Directory and Group Policy subject-matter-expert.

Terre Haute, Indiana Area

- Lead specialist in supporting over 1000 computers and users. Tier 2 support for several hundred international users.- Implemented a time saving imaging process so that we could maintain and deploy patched Windows systems easily.- Perform inactive user and computer audits within Active Directory along with policy changes, group and user account creation.- Authoring and implementing Service Requests and Change Control requests.- Act as an IT liaison during discussions of new projects, offering technical advice, and identifying possible gaps in the current business process as it relates to those projects.

Indianapolis, Indiana Area

- Implemented new measures that stress the importance of proper planning, requirements gathering, and test coverage. Also helped drive process standardization, to ensure proper test coverage, every time.- Further developed testing methodology and documentation that focuses our testing on the most important functionality first, so that the most critical system functions are tested first.- Analyze requirements, traceability, and risk in preparation of test plans, test scenarios, defect reports, and QA process documentation.- Instituted project post deployment initiatives to identify our strengths and weaknesses, with a focus on continuous improvement.- Lead the testing and planning for the INPRS Pension Modernization Project. This project was a multi-million-dollar effort to migrate the pension system away from legacy equipment.

Terre Haute, Indiana Area

• Saved the company $50,000 in one year by implementing improved process within testing, that increased test coverage, and resulted in 50% reduction in website bugs.• Execute and oversee testing activities including planning, execution, risk assessment, remediation, and deployment of software projects.• Drive advance planning of testing within projects by implementing and maintaining a Project Dashboard listing active and upcoming projects, along with metrics associated with those projects.• Oversee test plans, test cases, acceptance criteria, and requirements traceability documentation.• Drive and initiate sessions designed to work toward continuous process improvement.• Manage our efforts toward the overarching goal of focusing on the customer (both internal and external) through more than 200 initiatives and projects a month.

Terre Haute, Indiana Area

•Follow established methodologies and best practices in ensuring that all project requirements and risks are mitigated and accounted for in the testing and planning cycle. •Participate in defect review meetings to work toward identifying mitigating factors for software releases. •Testing of software and related changes through smoke testing, unit testing, system & integration testing, and regression testing. •Prepare test plans and test cases to ensure that each requirement is testable and that each requirement is tied to one or more test cases through requirements traceability. •Utilize a risk-based methodology by meeting with IT and Non-IT personnel to identify the most critical functionality to be tested. •Mentor others in IT on proper processes, controls, testing, documentation, and process improvement.