William Eagan Email & Phone Number

Buffalo, New York, United States

Buffalo, New York, United States

Tampa/St. Petersburg, Florida Area

• Provide world-class customer service, through relationship based selling skills, in order to increase Hall of Fame Club and Stadium Club Member’s loyalty, customer satisfaction and retention rates.
• Responsible for all revenue goals associated with a defined base of existing Hall of Fame and Stadium Club Members, including renewals, referrals, add-ons and upgrades.
• Develop excellent relationships with Premium clients and deliver customized communications, events, programs and benefits to the Buccaneers most important fan.
• Successfully meet quantitative retention goals by proactively offering Member benefits, fostering Member loyalty, and creating lifelong memories.
• Manage a dedicated book of business, using outbound and inbound calls, e-mails, and in-person meetings in a fast and accurate manner on a daily basis.
• Execute Member engagement programs and call campaigns including, but not limited to, cancellations, past due accounts, survey questions, event invites, and renewal likelihood.

Tampa/St. Petersburg, Florida Area

• Provide world-class customer service, through relationship based selling skills, in order to increase Hall of Fame Club and Stadium Club Member’s loyalty, customer satisfaction and retention rates.
• Responsible for all revenue goals associated with a defined base of existing Hall of Fame and Stadium Club Members, including renewals, referrals, add-ons and upgrades.
• Develop excellent relationships with Premium clients and deliver customized communications, events, programs and benefits to the Buccaneers most important fan.
• Successfully meet quantitative retention goals by proactively offering Member benefits, fostering Member loyalty, and creating lifelong memories.
• Manage a dedicated book of business, using outbound and inbound calls, e-mails, and in-person meetings in a fast and accurate manner on a daily basis.
• Execute Member engagement programs and call campaigns including, but not limited to, cancellations, past due accounts, survey questions, event invites, and renewal likelihood.

Tampa, Florida

• Provide world-class customer service, through relationship based selling skills, in order to increase Stadium Club Member’s loyalty, customer satisfaction and retention rates.
• Responsible for all revenue goals associated with a defined base of existing Season Pass Members, including renewals, referrals, add-ons and upgrades.
• Develop excellent relationships with premium clients and deliver customized communications, events, programs and benefits to the Buccaneers most important fan.
• Successfully meet quantitative retention goals by proactively offering Member benefits, fostering Member loyalty, and creating lifelong memories.
• Manage a dedicated book of business, using outbound and inbound calls, e-mails, and in-person meetings in a fast and accurate manner on a daily basis.
• Execute Member engagement programs and call campaigns including, but not limited to, cancellations, past due accounts, survey questions, event invites, and renewal likelihood.

Tampa/St. Petersburg, Florida Area

• Manage a dedicated book of business consisting of current Season Pass Members
• Provide world-class customer service, through relationship based selling skills, in order to increase Season Pass Member’s loyalty, customer satisfaction and retention rates
• Responsible for all revenue goals associated with a defined base of existing season pass members, including renewals, referrals, add-ons and upgrades
• Develop excellent relationships with accounts and deliver customized communications, events, programs and benefits
• Perform customer service based duties for all Buccaneer home gamesContact Information: beagan@buccaneers.nfl.com

Pittsburgh, Pennsylvania

• Generated New Revenue selling a Full Menu of Ticket Inventory, which included, Full and Partial Season ticket plans, Group outings, and Premium seating to business and individual clientele
• Focused on building strong relationships with clients to help ensure long term and repeat business
• Provided superior customer service to all current and potential clients
• Performed Game Day Responsibilities, which include, working Pittsburgh Pirates Sales Tables, and visiting clients to help build a strong rapport and to ensure customer satisfaction.

- Created online marketing programs to tailor to the needs of current and potential clients.- Strategized with team members to grow revenues from top accounts and secure new accounts to achieve and exceed sales targets.- Built and maintained good relationships with clients and colleagues, that contributed to the success and growth of sales in both our.

- Graduated Magna Cum-Laude- B.S. in Sport Management- Minor: Business and Communications2009-10: Vice President of the WVU Sport Management Club

• Worked the West Virginia Football, Men’s and Women’s Basketball games
• Provided stat sheets, team booklets, roster sheets to the press in press row and press box
• Provided stat sheets to television table, radio table, SID, and team benches & locker rooms
• Worked the EWL Championships: Provided stats and tournament brackets to press row, radio and PA table

• Assisted in the daily sales and marketing activities
• Assisted sales account executives with clients and game-day events & functions
• Organized and took inventory of all game-day promotional items to help the promotion department flow
• Participated in the coordination of game-day sponsorship promotions
• Collaborated with employees in other departments of the organization as part of my daily duties