Billee Ramirez Email & Phone Number

Inbound Emergency Call Center: Answer multi-line telephone system; provide prompt, courteous and professional customer service. Assist customers with billing, payment options (contracts), account maintenance, propane deliveries requests, propane tank/appliance service requests and potential gas leaks/explosions. Input clear, complete and concise documentation into all call logs. Communicate clearly and respectfully with external and internal customers.

Inbound Senior Specialist II (Dec 2005 - Sept 2007) Answered multi-line telephone system in a fast paced work environment. Advised status of Home Equity Loans and Lines of Credit applications. Assisted with underwriting and processing of applications.Home Services Specialist II (Jun 2003 - Dec 2005) Provided quality loans for the company by underwriting and evaluating Refinanced Mortgage Loans, Home Equity Loans and Lines of Credit. Evaluated the credit and property documentation on loan files, maintained daily workload as needed to ensure prompt turnaround time. Provided prompt, quality service to originating branches and correspondences in a friendly and professional manner.

Support Service Specialist (Apr 2003 - Jun 2003) Assisted Home Service Specialist in processing quality Refinanced Mortgage Loans as needed to ensure prompt turnaround time. Was frontline contact with vendors to obtain documents such as Flood, Title, Appraisals and Home Owners Insurance.Customer Service Specialist (Jan 2003 - Apr 2003) Answered multi-line telephone system in a fast paced work environment; advised status updates prior to applications being assigned to a Home Service Specialist.

Inbound Call Center: Answered multi-line telephone system; provided prompt courteous customer service. Researched and resolved billing inquiries from customers. Endorsed new products, features and services; assisted customers with purchase selections.

Inbound Call Center: Placed and received telephone calls on behalf of the organization; promoted and facilitated sales; provided prompt courteous customer service. Assisted in the highly pressured clients and administered trouble shooting; took orders for product and services; documented calls; conducted research; answered customers questions; routed call to other divisions and departments; adhered to the companies policies and procedures. Performed back storeroom merchandise availability checks; processed credit research requests and telxon (product ordering machine) technical support.

Inbound Call Center: Answered a high call volume of phone calls; interviewed applicants for product; answered customer’s inquiries providing them with information and resources; assisted customers with transferring funds, renewed CD’s, closed lost/stolen ATM cards; provided prompt, quality customer service.

Medical Records/Admissions Clerk/ Central Supply Coordinator - Nursing Dept. (’98 - ‘99) Admitted elderly care residents, audited nursing documentation, scheduled care conferences and transmitted complete MDS information for billing and payment and for quality improvement analysis (JCAHO). Kept accurate inventory in medical supply room, ordered as needed on monthly basis.Business Office Assistant - Admin. Dept. (’97 - ’98) Responsible for after hours admissions. Answered phones and organized files.Data Entry Clerk/Asst. Lead Waitstaff - Dietary Dept. (’93 - ’98) Assisted residents with filling out their daily menus. Tallied up orders to create hot/cold production sheets for kitchen staff. Lead for morning and evening waitstaff and served the residents their food, according to their specific diets, in a restaurant style manner.

Diploma

Education record