Bill Floyd Email & Phone Number

𝑆𝑝𝑒𝑐𝑖𝑎𝑙𝑖𝑧𝑖𝑛𝑔 𝑖𝑛 𝑛𝑒𝑥𝑡-𝑓𝑙𝑖𝑔ℎ𝑡-𝑜𝑢𝑡 𝑎𝑛𝑑 𝑜𝑛-𝑑𝑒𝑚𝑎𝑛𝑑 𝑑𝑒𝑙𝑖𝑣𝑒𝑟𝑦 𝑠𝑒𝑟𝑣𝑖𝑐𝑒𝑠• Responsible for the full P&L for a logistics solutions company offering first and final mile same-day delivery services throughout the Arizona, California, Nevada, New Mexico, Washington, Oregon, and Idaho regions.• Manage a team including an Operations Manager and Warehouse Manager, leading all aspects of warehouse and inventory management, transportation, logistics, and driver management supporting clients throughout multiple verticals, including medical, aerospace, consumer goods, and entertainment industries.• Interface with customers daily to troubleshoot and ensure customer satisfaction with services provided, including cultivating key client relationships with UPS, FedEx, Sundog, and Quick International Courier (Kuehne+Nagel) while ensuring FDA and TSA compliance.• Establish a completely scalable network of non-asset-based resources enabling the business unit to provide customized, flexible solutions to the client base while controlling overhead and asset-based expenses, enabling the company to manage and maintain growth. • Negotiate and manage local and regional relationships with transportation, courier, and material vendors to ensure pricing and service are superior to the marketplace.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Built strategic network of drivers including vetting, onboarding, training, and performance reviews to improve On-Time Delivery to 99.95% and increase customer satisfaction to 99% in all locations.• Responsible for developing positive reinforcement culture that resulted in reducing FTE turnover and creating a 90% FTE retention rate.• Reduced driver turnover from 64% to 21% by developing and implementing a hiring process and tracking tools.• Increase on-time service performance by 20% in the first 90 days and 34% in first 12 months.• Responsible for 10-15% revenue growth annually 3+ years.

𝑃𝑟𝑜𝑣𝑖𝑑𝑒𝑠 𝑎 𝑓𝑢𝑙𝑙 𝑟𝑎𝑛𝑔𝑒 𝑜𝑓 𝑑𝑖𝑟𝑒𝑐𝑡-𝑡𝑜-𝑐𝑜𝑛𝑠𝑢𝑚𝑒𝑟 𝑎𝑛𝑑 𝑟𝑒𝑡𝑎𝑖𝑙 𝑑𝑖𝑠𝑡𝑟𝑖𝑏𝑢𝑡𝑖𝑜𝑛 𝑠𝑒𝑟𝑣𝑖𝑐𝑒𝑠• Provided strategic and tactical leadership for a B2B/B2C/eCommerce multi-channel fulfillment company providing competitive domestic logistics services for North America clients, accountable for P&L deliverables, and profitability optimization. • Led a team of 7 direct reports and 30 team members overseeing a 150K sq ft. 3PL warehouse including contract storage, cross-dock, pick-n-pack, fulfillment, secondary packaging/labeling, kitting, and eCommerce with return processing providing fulfillment services for consumer products companies.• Responsible for the delivery of over 200+ SKUs and 500K units shipped yearly direct to the consumer and to retailers, including Wal-Mart, Target, Costco, HSN, and Amazon.• Led continuous improvement initiatives to streamline picking, loading, receiving, and shipping operations, ensuring all orders are fulfilled in a timely basis, with minimal errors reduced downtime, at the lowest cost to increase overall profitability.• Maintained warehouse with zero reportable accidents or loss of days.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Improved operational flow and shipment accuracy to 99.92%• Increased sales dollars/man-hour performance metrics by 13.5%• Reduced hourly turnover by 25% in the first 6 months by improving employee retention program• Improved inventory accuracy from 93% to 99% through implementing cycle counts and identifying receipt and system record errors.

𝑂𝑓𝑓𝑒𝑟𝑖𝑛𝑔 𝑠𝑝𝑒𝑐𝑖𝑎𝑙𝑖𝑧𝑒𝑑 𝑝𝑎𝑐𝑘𝑎𝑔𝑖𝑛𝑔, 𝑡𝑎𝑟𝑔𝑒𝑡𝑒𝑑 𝑠𝑎𝑚𝑝𝑙𝑖𝑛𝑔, 𝑎𝑛𝑑 𝑓𝑢𝑙𝑓𝑖𝑙𝑙𝑚𝑒𝑛𝑡 𝑠𝑒𝑟𝑣𝑖𝑐𝑒𝑠• Responsible for the leadership of a B2B warehouse and distribution company providing consumer goods distribution to big box stores and retailers throughout the US.• Established strategic and tactical plans to improve order fulfillment and drive operational excellence in all facets of the business, including distribution, shipping, receiving, inventory logistics, transportation, customer service, and quality. • Planned and executed business objectives to meet operational goals providing delivery of ~40 SKUs and 300K units annually.• Accountable for sourcing a new facility, negotiating the lease, and overseeing construction of a new dedicated Isolated Packaging Area (IPA).• Implemented a quality program to be compliant with FDA regulations for Medical Device Class I and II.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Reduced and controlled expenses by optimizing on-site work processes that generated a 32% savings• Maintained packaging operations with zero reportable accidents or loss of days.• Sustained customer satisfaction at 99.8%.• Increased shrink-wrap production throughput in first 60 days by reorganizing line and staffing to reduce labor costs and improve efficiencies contributing to a 29% item gross profit increase.• Responsible for driving 100% retention rate for all FTE during tenure.

𝐶𝑜𝑛𝑠𝑢𝑙𝑡𝑎𝑛𝑐𝑦 𝑠𝑝𝑒𝑐𝑖𝑎𝑙𝑖𝑧𝑖𝑛𝑔 𝑖𝑛 𝑠𝑡𝑎𝑟𝑡-𝑢𝑝𝑠 𝑎𝑛𝑑 𝑛𝑒𝑤 𝑝𝑟𝑜𝑑𝑢𝑐𝑡 𝑙𝑎𝑢𝑛𝑐ℎ 𝑠𝑡𝑟𝑎𝑡𝑒𝑔𝑖𝑒𝑠• Partnered with clients throughout multiple verticals offering independent advisement and investor services for several start-ups. • Guided and supported entrepreneurs and teams in launching online, mobile, and conventional products in industries ranging from cosmetics, food, career search engines, and fundraising.• Advised and designed new product retail packaging for Sophisticated Rebel.• Led a start-up team to launch a new fundraising online platform for TicTacPro.

Walnut Creek, California, Us

𝐹𝑎𝑚𝑖𝑙𝑦-𝑜𝑤𝑛𝑒𝑑 𝑐𝑜𝑛𝑡𝑟𝑎𝑐𝑡 𝑎𝑛𝑑 𝑠𝑝𝑒𝑐𝑖𝑎𝑙𝑡𝑦 𝑝𝑎𝑐𝑘𝑎𝑔𝑖𝑛𝑔 𝑐𝑜𝑚𝑝𝑎𝑛𝑦• Spearheaded the start-up of a new site to support a key client, Frito-Lay, providing packaging, warehouse, and shipping of food products, and accountable for operational and P&L deliverables supporting a $4.3M region.• Managed 4 direct employees with 50 indirect team members responsible for the co-packing facility operation, packaging, and shipping products to both client distribution centers and retail customers. • Accountable for a $858K Capital Expense budget including $533K corporate and $325K client backstop agreement.• Developed new supplier contracts and inventory replenishment program to maximize cash flow and manage annual $1.7M inventory budget.• Monitored and replenished inventory and orchestrated inbound/outbound transportation with customer trucks and 3rd party transportation providers arranged by the client.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Executed “Go-Live” strategies that delivered 99.2% on-time order completion• Installed and implemented PackManager to profitably streamline operations with initial savings of $75,000 annually• Recruited and coached all team members on all aspects of Packaging and Client Partnership principles with zero administrative team turnover.• Implemented and managed AIB Food Warehouse and Distribution Standards that led to a “Superior” rating within the first year of operations.

Walnut Creek, California, Us

• Accountable for sourcing new sites and negotiating a “Win-Win” facility lease, securing a 3-year client contract and equipment backstop agreement for new business with guaranteed volume annually.• Researched and executed all federal, state, and third-party agency requirements.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• Developed financial budget aligned to achieve 8.1% EBITDA by year three.

Walnut Creek, California, Us

• Directed all strategic planning, tactical operations, business development, and P&L deliverables to support a $12M packaging business and provided corporate over-sight and liaison for a $20.5M Joint Venture (JV) partnership. • Managed a 7-person leadership team supporting ~100+ full-time and seasonal team members overseeing a 250K sq ft. manufacturing and warehousing facility, and negotiated and managed an additional 200K sq. ft. for JV incremental seasonal operation.• Developed and led all strategic, tactical, and financial planning with managers and provided monthly deliverable updates to Corporate.• Responsible for providing secondary contract packaging for food industry clients, including key accounts Frito-Lay and Ghirardelli Chocolate, distributing products to client distribution centers and direct to stores.• Scored “Superior” rating annually on all AIB and AFE quality standards.• Created SOPs to comply with client manufacturing processes while controlling plant budget and optimizing operations through management of labor, efficiency tracking, new project development, and cost-saving initiatives.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Delivered 240% top-line growth from $5.1M to $12.0M while improving profit from 5.6% to 10.5%• Identified and implemented a new technology, PackManager, to improve supply chain process with initial annual savings of $100K

Walnut Creek, California, Us

• Accountable for all sales strategy, business development, and client services, providing contract packaging services to food and consumer products companies, including key clients Frito-Lay and Ghirardelli Chocolate. • Developed and implemented Impact Sales program that contributed to $3.4M in new business and stronger partnerships with existing clients.

Walnut Creek, California, Us

• Managed a 35-employee contract packaging facility overseeing day-to-day operations, including packaging, packaging, staffing, inventory control, warehouse, shipping, and special projects.• Developed quality and productivity measures, procedures, work center audits, and action plans to identify and implement improvements.

Sunnyvale, California, Us

Bentonville, Arkansas, Us