Our mission is to be agents of change; to inspire people who have never traveled before to do so, and to inspire others to do more. To encourage all cultures of the world to see disability as an integral part of life, and to provide the motivation and tools to the tourism industry to allow them to create accessible environments that enable inclusion in an economically sustainable way.We are: A full service Travel Agency for People of All AbilitiesAn Accessible Tourism Consultant to the Tourism IndustrySource of Accessible Imagery for marketing and advertisingMajor Presentations and Keynote Addresses2014 COTA Universal Design Conference - Universal Design Applied to Soft Infrastructure - Sydney Australia2014 Destinations for All - First World Summit on Accessible Tourism - Montreal Canada2014 IUCN World Parks Congress, Capacity Building Workshop on Accessibility in National Parks for people with a disability2014 Michigan POHI/SXI Conference - Disability as Inspiration, Can Greater Exposure overcome this Phenomenon2015 TICT State Tourism Conference - Workshop: Customers before Compliance – Inclusive and Accessible Tourism2015 TICT State Tourism Conference - Breakout: A Customer Focused Approach to Inclusive and Accessible Tourism2015 July 'Tourism is Everyone's Business' Regional Tourism Day - Accessibility is Good Business2015 National Events Symposium - Inclusion Not Exclusion: Enhancing Events for the Accessible Tourism Market2016 SATIC South Australian State Tourism Conference2016 Melbourne Live - Developing Customer Focused Accessible Tourism Product2017 Tourism Australia - Accessible Tourism Webinar2017 Local Government NSW Tourism Conference, Taree NSW2017 Accessible Qatar Conference, Doha, Qatar2017 New South Wales State of Inclusion - Live Work Play Conference, Sydney Australia

Specialized Stock Photo Library dedicated to increasing the usage of imagery of people with disabilities in the tourism, leisure and lifestyle mediums

Club Tours and Travel

Responsible for, Recycled Water development, Property Management, Water Resource Planning, River Health

Finance, Treasury, Property, Supply Management, Recycled Water development, Werribee Agriculture operations.

Accounts Payable, Fixed Asset Accounting, Banking and Reconciliation, Customer Correspondence, PayrollHR Administration, Library, Property and Services, Facilities Management, Project management, Real Estate, Fleet Management(615 vehicles), in house workshop, logistical parts supply function to 360 patrols vans, Corporate Supply, Purchasing, Print Management, Warehousing and distribution, Staff Catering

The role of Membership Manager was responsible for the Road service products of the RACV Monitoring of the sales performance of each category and the development of marketing strategiesLiaison with the distribution network on sales and product issues leading to changes in the product content and/or changes to marketing strategiesHandling of the customer database and its integrityMaintenance of the weekly renewal process to ensure all 1.4 million renewals were processed and received on time, including follow up action via 2nd and 3rd notices.Maintenance of the external supplier relations in particular the mail house and advertising agenciesMonitoring of profit performance by product to ensure the benefit mix and pricing were correctHandle member complaints ensuring timely and accurate response. Maintain historic records and where necessary change product policyMaintain membership tracking surveys and awareness levels.

The role of business adviser was to act as the CFO for the division Responsibilities were:-Preparation of the monthly division management reports with critical analysis provided to the Divisional General ManagerPreparation of monthly financial analysis to Group Finance for inclusion in the consolidated accountsReview of the results with each business unit managerPreparation of annual operating budgetPreparation of annual statutory accounts for each operating unitMaintenance of trust accounts and reporting requirements of a licensed travel agentStrategic input into the division’s planning decisions.During this role there was involvement in several major projects:Tourism Ticketing. I was the project sponsor of the project that saw the RACV develop the business case, source the software and implement Tourism TicketingReview of the travel operation, which lead to the introduction of accommodation bookings and paid advertising on the RACV’s free touring maps.Involvement in a multi-disciplined project team to review to possible future options for the RACV’s insurance operation.