Bill Franki Email & Phone Number

St Louis, Missouri, United States

Develop client business requirements and user journeys, and manage technical writing staff operating in an Agile framework supporting Amazon Connect Services development and migration projects.Managing a team of Technical Writers to gather requirements, author, edit, and review IT documentation for large public sector Client technology migration initiatives.Lead Technical Writer operating within an Agile framework supporting Call Center migration and modernization initiatives to Amazon Connect Cloud Services.AccomplishmentsPrepare business/functional/system/non-functional requirements, and develop System (Software) Development Life Cycle (SDLC) documentation for Client initiatives.Standardize all Client-facing deliverables (functional and technical documentation, presentations, reporting/discovery, and miscellaneous support documents.)Organize Client Teams/SharePoint repositories to conform with Program Management best practices and organizational requirements.Establish Client documentation version/revision control to maintain definitive source of truth process.Activities Work with all levels of internal resources, interview stakeholders, and attend engineering/ discovery meetings to obtain and organize information, author, and publish technical information (SDLC, requirements, APIs, functional/technical guides, testing materials, etc.) Author various development oriented, cloud-based documents, flows, presentations, diagrams, and spreadsheets in support of Amazon Connect and other development initiatives. Design tools in Figma, Lucid, Jira, SharePoint/Teams, and DrawIO to capture and track functional and business requirements and functional processes. Manage a team of direct and contract technical writers. Impose version control and brand, format, and voice consistency across all written materials. Final QC for all team documentation prior to Client intake.

Ipswich, Massachusetts, United States

Develop enterprise training business requirements. Formulate and promote documentation and training strategies, processes, and policies in an Agile environment.AccomplishmentsStructured 2-year AWS curriculum facilitating an incentive-based billing credit of $500k and providing training for 180 learners.Planned/conducted Cloud Skills Gaps Assessments across 13 Agile Release Trains (ARTs) analyzing and reporting training needs for 650 learners.Completed top-down analysis of online documentation spanning multiple repos.Planned/executed extensive documentation migration from AWS S3 to Confluence.Developed new corporate-wide documentation information architecture.Activities Structure, schedule, and manage AWS Cloud Training; coordinate learner enrollment. Assess internal training development strategy and structure, redesign/reorganize, and publish as necessary. Implement new corporate-wide documentation information architecture/content structure. Work with SMEs (developers, engineers, product owners) to organize, update, publish, and curate internal audience product documentation. Author/maintain technical doc for devs and architects building solutions in AWS. Periodically poll for and analyze AWS Cloud Training Gaps for all ARTs. Work across ARTs to create/socialize training availability and content. Coordinate available training resources to facilitate operation in the cloud and drive successful outcomes for internal development learners. Organize, curate, publish, and track training offerings via the EBSCO LMS (SAP SuccessFactors). Maintain records for registrations, completions, and certifications. Partner/coordinate with 3rd party training providers/hosts to obtain cloud training. Use content and training to accelerate EBSCO's migration from on prem to cloud-based Customer solutions. Pursue new sources/methods to deliver online content/eLearning. Impose version control and brand, format, and voice consistency across all materials.

Rochester, Ny

SummaryDevelop/publish brand compliant Operator Qualifications (OQ) Written Plans, Operating Policies, Maintenance and Safety Procedures, and Piping and Instrumentation Diagrams (P&ID) for Avangrid’s Local Distribution Companies (LDCs) in NY, CT, MA, and ME conforming to Federal/State agency regulatory guidelines and standards.AccomplishmentsCompleted 120 Maintenance and System Startup/Shutdown Procedures, and full piping and plant functional diagrams for three Liquid Propane Gas (LPG) plants.Audited/updated (4) State Operator Qualifications (OQ) Written Plans meeting stringent Federal/State agency regulatory and training requirements.Audited and updated all federally and State mandated Training Procedures to ensure compliance with Operator Certification requirements.Activities- Development of Brand Compliant Operating Policy, Maintenance Procedure, and Safety Procedure documents for all major mechanical, electrical, pneumatic, and emergency systems.- Create enhanced P&ID drawings for all LPG Plants.- Provided detailed information regarding omissions, duplications, or other actionable errors for review and action by Engineering or Operations management.- Audit/revised State regulatory required OQ Written Plans for all Avangrid LDCs.- Accumulate current, proposed, and anticipated changes, requirements, and initiatives originating with the respective regulating/governance bodies.- Modify/refine documents based on new regulatory input to produce drafts of individual LDC OQ Written Plans.- Acting OQ PE Development/member of the Northeast Gas Association (NGA)/LDC Performance Evaluation Advisory Committee.- Audited legacy Covered Task Written Examinations (WE)/Performance Examinations (PE) in preparation for Training Gap Analysis.- Develop new training modules and PEs/WEs to address regulatory agency required OQ areas of testing and certification.- Impose version control and brand, format, and voice consistency across all written materials.

Rochester, Ny

SummarySupport Xerox Global Delivery Supply Chain, Service Organization, and Program Management providing process development/consulting services, user testing/certification, IT and support strategy/rollout, legacy documentation conversion, and field process management.AccomplishmentsProduce cloud-based, browser accessible platform for all Xerox Delivery/Installation Carrier documentation and training materials (iPage).Implement IBM360 Mobile Device Management (MDM) system providing installation documentation and video procedure access under a unified usage platform for 350+ Android tablets.Use MS Access to convert/integrate multiple legacy documents, from several native file formats, into readily updatable, format consistent, report generated publications.Activities Create and maintain Xerox "iPage" cloud-based installation documentation reference library. Develop/publish brand compliant technical installation, training documentation/artwork for domestic and international delivery and removal carriers, Client internal technicians, and field trainers. Manage deployment/IT Service Management of 360+ Android tablets via IBM Maas360 MDM system, used by N. America delivery personnel. Provide front-line technical support/problem resolution for users and management. Create and/or maintain installer cloud databases (DocuShare, Google Drive, OneDrive). Reclaim, convert, and standardize legacy documentation for cloud access/distribution. Electronic Bill of Lading (eBOL) management/field training, and database support. Work with stakeholders to develop rollout/support strategies for feature sets and capabilities. Ensure requirements are well understood/documented; serve as SME/liaison with other Xerox organizations. Provide technical support/problem resolution for field personnel/management. Impose version control and brand, format, and voice consistency across all written materials.

Rochester, New York Area

Genuent is a national provider of staffing services and solutions with a collective focus on IT.Our Clients benefit from dedicated recruitment resources and selected Expertise Based Practices - comprehensive technology recruiting services and turnkey solutions provided on demand.We offer dynamic support that is scalable, valuable, and effective.Genuent has offices located throughout the US (NY, NJ, GA, FL, TX, CO, MT, NV, and CA).I hold overall responsibility for the growth and profitable operations of units consisting of external contractors and in-house billable consultants. I actively market our staffing and solutions services to local, regional, and national clients.As Managing Director, I have direct P&L accountability, and responsibility for the management and supervision our teams of recruiting and sales personnel.I maintain executive oversight of the administrative operations of the business unit including onboarding, IT, invoicing, benefits, reporting, and payroll.

Rochester, New York Area Branch Of The Global Organization

SEGULA Technologies and Genuent are international Staffing and Consulting company supporting advanced innovation.The practices offer its customers technical expertise and employees excellence targeted to the specific needs of multiple business sectors: automotive and industrial vehicles, aerospace and defense, rail, energy, and naval industries.As Regional Manager, I was responsible for the growth, and continuously profitable operation of the Upstate NY region.

NF Associates, a 2-Time Rochester NY Top 100 Award Winning Staffing, Recruitment, and Consulting Firm, was acquired in 2004 by Kenda Systems; I remained with the unit, transitioning from President of NF Associates to Rochester Unit Manager then operating as Kenda Systems. Segula Technologies, Inc. acquired Kenda Systems in August 2006.Overall responsibility for the growth and profitable operation of Rochester NY Business Unit.President / Owner (via Acquisition), 1996 - 2004Operations Manager, 1993 - 1996Senior Communications and Training Specialist, 1990 - 1993

Ba, Electrical / Computer Engineering And Music; Minors In Communications And Media Studies

Bachelor'S Degree, Electrical/Computer Engineering, Music, Media