Bill Freeman Email & Phone Number

Atlanta, Georgia, United States

Enterprise Architecture - Architected and led IT integration of several large mergers and acquisitions including end-user devices, virtual servers, network solutions, enterprise applications and cloud services - Designed eCommerce and EDI integration systems - Supported, documented, troubleshooted and optimized Cisco enterprise routing and switching and FortiGate firewall policies

Greater Atlanta Area

Enterprise Architecture - Developed policies and procedures to integrate Enterprise Architecture team into the IT services model - Interfaced regularly with business and IT executive leadership to understand requirements and solve complex challenges through effective solution architecture - Provided business and technical analyses in support of major IT projects and company initiatives and presented regularly to leadership - Designed and managed ServiceNow CMDB solution in ServiceNow - Participated in selection and implementation of EAM tool including data population, modeling and reporting- Principal architect for divestiture of a major business unit from Veritiv. Involved in all aspects of divestiture from enterprise networking to application analysis, separation to security and provisioning and support.Cloud Architecture - Participated in initial AWS adoption efforts at Veritiv - Consulted on Azure DevOps and AWS Analytics Cloud (Data lake/DW) project designs - Assessed environment sizing analysis to ensure performance and reliability - Architected and troubleshooted Direct Connect/Express Route and VPN connectivity - Provided solution architectures for migrations and net-new implementations of ServiceNow, SAP Commissions, SocialChorus, Enterworks Enable MDM and various enterprise point solution (HR, pricing, tax, logistics, etc.) projects - Developed charter for Cloud Center of Excellence program to effectively manage and secure growing cloud services portfolio - Working with CISO, developed and proposed security assessment tools and developed best-practice and service policies in collaboration with development, I&O and security teams

Greater Atlanta Area

- Managed application integration team responsible for A2A and B2B integration services- Managed merger integration between xpedx and Unisource. Included analysis, planning andexecution of in-sourcing of extensive and complex integration platform supporting xpedx fromInternational Paper- Performed the role of solution architect responsible for analysis and high-level design of integrationsolutions involving EDI, ESB and managed file transfer applications- Worked on system integration aspect of major enterprise-wide ERP consolidation effort

Greater Atlanta Area

- Managed B2B software-as-a-service solution for large global customers like AMD, Gerdau-Ameristeel, and Fonterra.- Responsible for North American service management team supporting customers in the Americas and Asia-Pacific region. Supported sales executives with technical support presentations- Worked closely with project stakeholders and executive sponsors to ensure smooth project delivery and support- Lead the efforts of project managers, developers and support analysts to deliver and support customer B2B integration projects- Improved customer satisfaction within customer base through focused customer support and communication including transforming these customer relationships into referenceable partnerships- Implemented project controls and oversaw training of team resources to enhance tracking and reporting of projects- Assisted in establishing Crossgate as SAP Business Networks business unit after acquisition by SAP- Supported Latin American e-Invoicing customers and worked to establish support procedures for SAP e-Invoicing solution- Managed third-party service provider and system integrator relationships

Greater Atlanta Area

- Managed and led corporate integration services team.- Managed engagements with internal IT services and 3rd part vendor licensing and service levels to provide ongoing services- Responsible for maintenance, support and development of EAI, ESB, managed file transfer, EDI translation, and e-Commerce applications. All applications were high-throughput, high-availability environments run on a 24x7x365 basis- Participated in Disaster Recovery Plan design and execution of DR testing at offsite vendor facility- Participated in IT Change Advisory Board to analyze and approve production code deployments across all IT environments. Participated in efforts to transition Help Desk software to new solution- Led major upgrade projects for transformation and integration platforms

Greater Atlanta Area

- Migrated EDI, corporate file-transfer and tracking applications to new server environments after corporate divestiture. Involved analysis and planning requirements for new server environments as well as redevelopment, deployment and initial startup and cutover activities for new applications- Maintained and developed enterprise integrations on webMethods Integration Server for processing electronic business documents in multiple formats using various transport methods.- Participated in webMethods ESB platform design and architecture project- Provided mentoring, training and guidance to teammates on business processes, applications, technologies and development patterns

Atlanta, Georgia, United States