Bill Garvin Email & Phone Number

Nashville, Tennessee, United States

About the Company:Crosslin Technologies specializes in IT, communication, and cloud solutions for small businesses. We offer Managed IT Support, Cybersecurity, Business Communications, and Cloud Services, focusing on affordable, high-quality support and strategic solutions for seamless scalability without the need for internal IT.Key Responsibilities:Service Desk Leadership: Lead the service desk team, driving high service standards and operational efficiency.IT… Show more About the Company:Crosslin Technologies specializes in IT, communication, and cloud solutions for small businesses. We offer Managed IT Support, Cybersecurity, Business Communications, and Cloud Services, focusing on affordable, high-quality support and strategic solutions for seamless scalability without the need for internal IT.Key Responsibilities:Service Desk Leadership: Lead the service desk team, driving high service standards and operational efficiency.IT Department Oversight: Guide the IT team, ensuring optimal infrastructure performance and business alignment.Sales Operations & Technical Support: Support the sales team with accurate quoting and technical assistance for smooth operations and client satisfaction.Marketing & Digital Presence:Content Creation & Website Management: Direct engaging content creation and maintain the website, ensuring it effectively showcases our services.Email Marketing: Execute email campaigns to communicate offerings and drive engagement.Social Media Marketing: Lead marketing on platforms like LinkedIn, Google Business, Twitter, and Facebook for enhanced visibility and engagement.Project Management & Implementations: Oversee projects and implementations, ensuring timely delivery and successful execution with a focus on team coordination and project monitoring.SOC2 Compliance Audit Lead: Ensure adherence to SOC2 standards to maintain data integrity and security.Vendor Relationship Management: Manage vendor contracts and relationships for quality service and strategic benefits. Show less

Nashville, Tennessee

Manage implementation projects for CareLogic Enterprise Electronic Health Records software application. Participates in complex decision making, developing implementation strategies, definition, scope, and software analysis.Maintain project plans and timelines, which include status reports and target dates. Manage 7+ concurrent projects, small to large customer implementation projects of moderate to high complexity.Manage assigned Clinical and Billing Specialist to deliver the… Show more Manage implementation projects for CareLogic Enterprise Electronic Health Records software application. Participates in complex decision making, developing implementation strategies, definition, scope, and software analysis.Maintain project plans and timelines, which include status reports and target dates. Manage 7+ concurrent projects, small to large customer implementation projects of moderate to high complexity.Manage assigned Clinical and Billing Specialist to deliver the project. Show less

Nolensville, Tn

Grew startup interior, exterior Home Repair & renovation company to $220,000 first year sales.Responsible for all functions of a small business from marketing, sales, accounting, and home service operations. Built a thriving Home Services Business that focused on service. Completed most work myself and managed Subcontractors when the work required more specialization. Primarily handyman work with a focus on preparing homes for sale via a Home Inspection Report. As the company… Show more Grew startup interior, exterior Home Repair & renovation company to $220,000 first year sales.Responsible for all functions of a small business from marketing, sales, accounting, and home service operations. Built a thriving Home Services Business that focused on service. Completed most work myself and managed Subcontractors when the work required more specialization. Primarily handyman work with a focus on preparing homes for sale via a Home Inspection Report. As the company gained a reputation the work moved towards larger renovation projectsKnowledgeable in trades, construction practices and major home systems. Show less

Franklin, Tn

As Director of Client Implementations & Operations I oversee a team of Business Systems Analysts, Project Managers and a Process team responsible for implementing all new clients and managing our existing clients for our suite of Well Being products. This includes oversight of portal configuration, product migration efforts, resource planning, client data integration, training, communication, budget management of our IT spend for implementations, and post implementation operational support.

Franklin, Tn

As Sr. Customer Implementation Manager I oversee a team of Business Systems Analysts and Project Managers responsible for managing our current customer configurations for our suite of Well Being products. This includes oversight of portal configuration, resource planning, data feed implementation, training, communication, budget management of our IT spend for implementations, and post implementation operational support.~Implemented new reporting metrics to measure and improve our data… Show more As Sr. Customer Implementation Manager I oversee a team of Business Systems Analysts and Project Managers responsible for managing our current customer configurations for our suite of Well Being products. This includes oversight of portal configuration, resource planning, data feed implementation, training, communication, budget management of our IT spend for implementations, and post implementation operational support.~Implemented new reporting metrics to measure and improve our data intake process which led to a 30% improvement in the Data implementation timeline.~Improved customer satisfaction scores 37% from 2014 to 2015.~Streamlined our operational intake process which led to an increase in teams scope of services. Show less

Nashville, Tennessee

As Director, Web Operations and Fulfillment I worked with internal leadership to manage enterprise print, direct mail, electronic communications, rewards programs, Quality Assurance surveys and the support of web products. Led a team of 13 colleagues that manage initial and continuing client communications via print and electronic fulfillment for Disease Management, Silver Sneakers, QuitNet, MHIQ, and Embrace product lines. Oversaw an operating budget of $19.5M. Source and manage outside print… Show more As Director, Web Operations and Fulfillment I worked with internal leadership to manage enterprise print, direct mail, electronic communications, rewards programs, Quality Assurance surveys and the support of web products. Led a team of 13 colleagues that manage initial and continuing client communications via print and electronic fulfillment for Disease Management, Silver Sneakers, QuitNet, MHIQ, and Embrace product lines. Oversaw an operating budget of $19.5M. Source and manage outside print and fulfillment partners, negotiated services and fees.~Led team that was a finalist for the "Process Improvement that supports strategic objectives" award in 2010. ~Led team that was recognized as the winner of the "Process Improvement that supports strategic objectives" award in 2009.~Decreased enterprise Fulfillment expense 31% in 2009.~Decreased enterprise Fulfillment expense 23% in 2010. Show less

As Sales Manager for Production Print I worked with Commercial print companies, internal corporate print and provided production expertise to sell and support the Konica Minolta line of print systems. ~Lead team driven sales responsibilities in the Tennessee market.~Managed complete sales cycle from initial contact, through presentation and consultation, to close of sale.~Tasked with initiating, developing and nurturing new business to meet sales goals~Trained… Show more As Sales Manager for Production Print I worked with Commercial print companies, internal corporate print and provided production expertise to sell and support the Konica Minolta line of print systems. ~Lead team driven sales responsibilities in the Tennessee market.~Managed complete sales cycle from initial contact, through presentation and consultation, to close of sale.~Tasked with initiating, developing and nurturing new business to meet sales goals~Trained new reps in all areas of product presentation, solution selling and customer service~Selected to launch Dexs’ venture into the Production Print market~Create and execute program to market and sell to new accounts~Serve as technical expert on specific production equipment Show less

In this role my responsibilities were to oversee production operations of a commercial printing company. ~Supervisor of staff to ensure that all print/copy jobs were of quality and on time~Scheduled and supervised production print and mail operations~Ordered necessary inventory to keep workflow moving smoothly~ Responsible for interviewing, training, hiring and relieving staff of duties ~Oversaw all operations from inventory to profitability