Bill Carroll Email & Phone Number

Stateline, Nevada, Us

➢ Lead initiatives to build strategy, business case, and implementation roadmaps, with a focus on fostering strong business partnerships and translating complex technical ideologies to drive success➢ Optimize processes as needed to streamline deal development to align with organizational goals ➢ Directed cost savings application rationalization initiatives for multiple clients using an innovative custom coded solution for identifying software optimization and risk mitigation opportunities➢ Serve as both engagement lead and SME on a variety of customer initiatives including AIOps, HRIS, productivity/collaboration suites, and technology process improvements

Palo Alto, Ca, Us

➢ Worked with our most strategic customers to provide comprehensive briefings on technology capabilities, organizational process alignment, and best practices for program success.➢ Leveraged change management expertise to partner with global organizations, provide guidance on VMware modern application technologies, and facilitate Agile methodologies to achieve transformational change➢ Facilitated account planning strategies, customer-facing roadmap discussions, operational assessments, and workshops to focus on value and solidify strategic partner placement➢ Developed enablement material on cloud native product value, including Kubernetes, service mesh, and observability ➢ Oversaw the tripling of client consumption within a year and a half through account strategy management, workflow optimization, and an emphasis on driving customer success

Austin, Texas, Us

➢ Directed a global IT operations team of 75, overseeing network management, desktop support, internet properties, and development tools. Reported to C-level executives and managed 4 direct reports, including 2 Directors and 2 Senior Managers.➢ Created product feedback program leveraging SolarWinds IT administrators’ real-world feedback on general product improvement and valuable features to help drive product improvements and insights into strategic acquisitions, leading to IT as a strategic partner with shared business focus.➢ Under intense time pressure, successfully moved critical operations out of a legacy datacenter and into a state-of-the-art hosting facility.➢ Led the productization of an internal, self-service hosting platform used in sales, support and product testing.

Austin, Texas, Us

➢ Established cyber security program including full lifecycle risk assessment, disaster recovery planning/exercise, and staffed operations➢ Facilitated strategy on collaboration tooling and rationalization➢ Led several cost optimization initiatives allowing for relevant and strategic use of funds

Austin, Tx, Us

➢ Manage a team of 25 in the design and operation of enterprise databases, servers, storage, voice, and network/data centers for a Central Texas nonprofit public utility, with a heavy focus on virtualization, cloud migration, mobility, development and implementation of IT enterprise strategies, and security standards➢ Led the LCRA’s board of architects in the development of IT solutions and standards affecting 1,800 users organization-wide, including strategy for enterprise patch and systems management of infrastructure, endpoint operations and security ➢ Reduced power consumption in three data centers by 30% through consolidation and elimination of unnecessary hardware, saving more than $100,000 in electricity annually and $200,000 in warranty renewal costs➢ Oversaw the upgrade of the LCRA’s distributed and segregated technology stack to a unified architecture, resulting in annual cost savings of more than $600,000 and improving implementation time from a weeks-long process to only hours➢ Developed a more efficient storage design and hardware that improved performance by a factor of 20, then again by a factor of 20, eliminating the source of recurring outages and returning hundreds of labor hours back to IT at all levels➢ Improved security controls through configuration management and privileged access management monitoring strategies, and led efforts to establish hardened security templates for servers and databases to enhance security of the organization’s most sensitive data➢ Recipient of the 2015 Public CIO’s Manager Award, and the 2014 LCRA Chief Administrative Officer Award

Austin, Tx, Us

➢ Supervised a team of seven in the administration of corporate networks, data centers, firewalls, regulatory compliance and audio/visual systems with a major concentration on establishing ITIL based process, systems monitoring, and key performance metrics ➢ Architected a major network redesign that increased data center availability to 99.999% and increased edge capabilities for VOIP, video, remote backup, VDI, and established monitoring and metrics that improved response time by 7%➢ Brought critical cyber assets into compliance with NERC CIP federal regulations, resulting in a subsequent audit with zero negative findings, and enhanced customer service management through implementation of ITIL practices➢ Established hardened network configuration template and design standards for securing devices throughout Central Texas, and further enhanced the network’s overall security posture through deployment of log review, reduced attack surface, enhanced password protections, and out-of-band capabilities

Houston, Tx, Us

➢ Led U.S. and Mexico-based development teams in a project to automate phone, internet, and cable service positioning and billing for a leading provider of technology systems and business solutions for small and medium-sized telecom clients

Basking Ridge, Nj, Us

➢ Managed a team of 18 in the delivery of network, firewall, and advanced managed services for Verizon’s professional managed services division, serving as primary point of contact for Fortune 50 customers and the Verizon Program Office➢ Assumed responsibility for a remote data center team, establishing routine patrols, change management, and a cleaner set of objectives, resulting in hundreds of thousands in avoided costs due to unplanned outages➢ Oversaw all aspects of a maintenance power-down of a 1500-server datacenter, including planning, provisioning, and staffing, resulting in Verizon ESG’s most successful planned event to date with the fewest resultant issues➢ Identified and remedied three cyber security penetrations through the use of a comprehensive monitoring platform, and managed recovery operations through multiple cybersecurity incidents, including incident identification, triage, and mitigation ➢ Established capacity planning program that led to the elimination of resource constrained outages

Basking Ridge, Nj, Us

➢ Led the administration of monitoring, management, and ticketing tools for ten accounts and networks, with oversight of a five-person IT team responsible for call center applications, ticketing systems, and network monitoring tools

Basking Ridge, Nj, Us

➢ Recipient of the 1998 Chairman’s Leadership Award and member of GTE President’s Employee Communication Team

Bachelor’S Degree, Computer Science

A&Ipm Project Management Intensive Certificate Program

Cockrell School Of Engineering, Leadership Development

Education record