Bill Gerton

Bill Gerton Email and Phone Number

Sr Manager, Customer Support Delivery at Palo Alto Networks @ Palo Alto Networks
santa clara, california, united states
Bill Gerton's Location
Dallas-Fort Worth Metroplex, United States
Bill Gerton's Contact Details

Bill Gerton personal email

n/a

Bill Gerton phone numbers

About Bill Gerton

A management professional who helps businesses and teams actualize success. Proven accomplishments spanning IT, Business Development and Operations, Program | Project Management, Business Transformation & Process Re-Engineering. Exceptional at balancing strategic thinking with a pragmatic approach, able to simplify complexity, generate insights and solutions, and gain acceptance. Emphasizes collaboration and mentoring in building and inspiring high-performing teams. Versatile, enthusiastic communicator and relationship builder at all levels, able to quickly earn credibility and trust.In my spare time, I enjoy various creative expressions, including painting and custom wood working projects. Check out my art at www.forloveofart.com

Bill Gerton's Current Company Details
Palo Alto Networks

Palo Alto Networks

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Sr Manager, Customer Support Delivery at Palo Alto Networks
santa clara, california, united states
Website:
paloaltonetworks.com
Employees:
8522
Bill Gerton Work Experience Details
  • Palo Alto Networks
    Sr Manager, Customer Support Delivery
    Palo Alto Networks Oct 2018 - Present
    Plano, Tx
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  • Palo Alto Networks
    Service Delivery Manager
    Palo Alto Networks Oct 2017 - Present
    Plano, Tx
    Palo Alto Networks, the next-generation security company maintaining trust in the digital age by helping tens of thousands of organizations worldwide prevent cyber breaches.
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  • Cisco Systems Inc.
    Sr. Operations Manager | Technical Services
    Cisco Systems Inc. 2007 - 2017
    Dallas | Fort Worth Area
    Led teams in defining & enabling new service capabilities, platform & tool enhancements, and optimization of investments in the Technical Services Business Unit (+1.2M users).• Enabled world-class Global Delivery systems via SalesForce.com CRM enhancementChaired cross-functional Technology Forum defining future state capabilities. Orchestrated numerous enhancement programs for Services-wide CRM and Cognitive technologies.• 3 - 5 year Future-State Service Technology view and associated roadmap• Alleviated platform performance concernsLed numerous transformational delivery and differentiated services programs• Created a 360 customer view enabling collaborative delivery excellence• Delivered SalesForce.com CRM platform, improving Engineer experience, reducing "bounce", improving time-to-resolve and customer satisfactionIntroduced progressive delivery capabilities via close collaboration across Cisco Technical and Advanced Professional Services• Introduced Skills Based & Intelligent Routing (first in the support industry, Patent Pending), improving accuracy and reducing transfers by 30%• Rationalized Engineer skills | experience, established career paths & resource balancing
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  • Evolution Remodeling
    Owner | Operator
    Evolution Remodeling 2006 - 2007
    Frisco, Tx
    Custom Woodworking design and fabrication business, achieved all financial and customer satisfaction targets.
  • Check Point Software Technologies
    Director | Service Programs
    Check Point Software Technologies 2000 - 2006
    Arlington Texas
    Championed and drove premier support relationships with top strategic customers via high-touch interactions, proactive assessments, and enhanced visibility• Prime contact in service delivery to top 50 strategic customers• Developed top-tier Enterprise Diamond Support generating $1.9M first year, 110% of quota• Managed senior consulting staff and exceeded Professional Services quota ($1.4M)Managed all aspects of the Global Technical Support Center, developed and implemented Enterprise Based enhanced support offerings• 175 engineers, P&L ($16M), three Service Business Units (TS, PS, Education/Certification, $220M revenue)• Increased sustainable revenue by 50%Directed service architecture reengineering and developed and launched the first Certified Support Partner program• 27% productivity increase, higher customer satisfaction, and enhanced engineer skill level and retention• Created strategic partnerships with 200+ companies globally, $3M annual revenue
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  • Electronic Data Systems
    Sr. Program Manager | Business Development
    Electronic Data Systems 1988 - 2000
    Plano, Tx
    Program Manager | Strategic Initiatives | Business Development | Support Supervisor | Proposal Administrator
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Bill Gerton Skills

Cross Functional Team Leadership Integration Program Management Business Development Cloud Computing Pmo Saas Vendor Management Data Center Security Enterprise Software Cisco Technologies

Bill Gerton Education Details

Frequently Asked Questions about Bill Gerton

What company does Bill Gerton work for?

Bill Gerton works for Palo Alto Networks

What is Bill Gerton's role at the current company?

Bill Gerton's current role is Sr Manager, Customer Support Delivery at Palo Alto Networks.

What is Bill Gerton's email address?

Bill Gerton's email address is bg****@****sco.com

What is Bill Gerton's direct phone number?

Bill Gerton's direct phone number is +197244*****

What schools did Bill Gerton attend?

Bill Gerton attended Texas Tech University - Rawls College Of Business.

What skills is Bill Gerton known for?

Bill Gerton has skills like Cross Functional Team Leadership, Integration, Program Management, Business Development, Cloud Computing, Pmo, Saas, Vendor Management, Data Center, Security, Enterprise Software, Cisco Technologies.

Who are Bill Gerton's colleagues?

Bill Gerton's colleagues are Rakesh Singh, Mitul Mandaliya, Karthik Shankar, Navin Vasan, Wendy Herr, Spencer Branton, Raluca Cousson - Postoarca.

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