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IT professional with over 25 years of experience in developing technology and business strategies, overseeing large-scale technology projects, and introducing dramatic process and organizational improvements for a major national retailer. Enhance project management by implementing portfolio management processes, defining priorities, and optimizing resource allocation. Leverage outstanding collaboration abilities to forge cross-departmental partnerships and strengthen team performance. Proven leader committed to promoting employee development and maximizing company success. Expert in team leadership, presentations, cross-functional collaboration, project management, solution development and delivery, employee development, strategic planning, negotiations, multi-level communication, project planning, request for proposal, IT governance, service level agreement (SLA) development, organizational restructuring, system support, application development, cost reduction, resource management.Specialties: IT governance, organizational restructuring, system support, application development, project management, process development, system implementation
Nationwide Insurance
View- Website:
- nationwidefinancial.com
- Employees:
- 10
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Program ManagerNationwide Insurance Jan 2013 - PresentUsDefine and implement governance model to manage a newly acquired $10M portfolio of projects within Customer Analytics. Act as the overarching business lead ensuring that individual project business leads are engaged in the new governance structure, processes, and expectations.
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Senior Project ManagerCentric Consulting Jul 2011 - PresentDayton, Ohio, Us -
Solution Lead - Centric ConsultingState Of Ohio - Department Of Commerce Oct 2012 - Dec 2012Evaluate $15M proposal for development of POS and Supply Chain System replacement for Division of Liquor Control. Engage in team of five project managers with specific focus areas centered on delivery of vendor development.
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Independent ConsultantThe Ohio State University Jan 2011 - Sep 2012Columbus, Ohio, UsAssess, recommend, and implement improvements for IT Security (firewall, access control, vulnerability and patch management) within the Office of the CIO. Define practice, process, and procedures aligned with standard security (ISO27001) and ITIL processes (Request Management, Change Management, and Release Management). Design, build, and implement tools (Service Now, LANDesk, Red Hat Satellite, and Oracle) to support new processes. Document, communicate, and train upgraded processes and integrate with tools. Define baseline measures, establish targets, and operationalize in conjunction with identification of process ownership. -
Senior Project Manager - Nationwide InsuranceTek Systems Nov 2008 - Dec 2010Hanover, Md, UsLead deployment of infrastructure for enterprise financial systems interfaces. Ensure quality environment build, SOX compliance, system performance, continuity, and technical support transition. Manage multiple technology delivery teams of 10-20 associates each. -
Director Of Technology DeliveryVictoria'S Secret Direct Aug 2007 - Nov 2008Columbus, Ohio, UsManage website updates by planning implementation/cutover strategy, developing technical support model and governance process, forging agreements between IT and website business owners, and directing issue escalation and resolution. Oversee project managers, monitor scheduling, and allocate resources. Create project plans and resource forecasts. Supervise 2 project managers and 30 team members. Improved technical activities by consolidating 15 reporting procedures into 1 methodology. Pursued top performance of vendor-developed software by introducing technical assessment document to identify weaknesses and improvements. Established technical support model by collaborating with 3rd-party vendor to create process and documentation. Enhanced technical resource procurement by expanding program management team to include key IT function. Ensured outstanding website release by executing performance test against final production infrastructure and facilitating transition to support. -
Program DirectorLimited Brands Technology Services Aug 2005 - Aug 2007Columbus , Ohio, UsDeveloped support capabilities for enterprise applications including SAP, Datawarehouse, JDA, and Pkms. Established ITIL V2-based processes and HP support tools. Created technology roadmap for vendor software releases and implementation schedule. Launched IT operational framework to facilitate technology implementations and ensure SOX compliance. Managed budget, scheduling, hardware/software acquisition and integration. Oversaw process implementation for service-level management, release management, change management, and quality management. Supervised 28 direct reports. Established project management structure to turnaround struggling program, repairing vendor relationship, and redefining schedule and resource forecast. Delivered program charter, project plan, forecasts, technical design, testing strategy, and training plan. Supported 600 IT and 5K home office associates by launching 13 ITIL-based processes and supporting tools. -
Director Of Resource Planning And AllocationLimited Brands Technology Services Jan 2003 - Aug 2005Columbus, Oh, UsLaunched improvements in work and resource allocation for 600-member LTS group. Performed best practice and current state analysis and created future state proposal. Led implementation of Changepoint software by overseeing licensing, software configuration, and integration with SAP project financials. Improved processes, directed vendor partnerships, and supervised 50-person project team and 6-person operational team. Created program deliverables on-schedule. Established Resource Mgt department within PMO to facilitate resource planning and allocation. Dept increased associate utilization from 75% to 95%, saving $4M annually. Enhanced management of 150 projects annually by collaborating with Finance and PMO to create project portfolio management process. Effective project prioritization saved $2M in 1st year. Supported portfolio scoring and reporting by designing and implementing SQL Server/MS Access solution. Developed 12-month resource forecast methodology for 600 IT associates. -
Director Of Store Systems / Enterprise Technology OperationsLimited Brands Technology Services Feb 2001 - Jan 2003Columbus, Oh, UsOrchestrated infrastructure support and planning for point-of-sale applications and polling processes across all brands. Led outsource vendor bid processes and created $15M PeopleSoft v8 HR application infrastructure proposal. Defined roles, facilitated communication, and analyzed team interactions. Spearheaded 2 reorganizations, including a 40-associate transition from Store Systems to Enterprise Technology Operations, and a 300-associate realignment of Enterprise Technology Operations into build and run segments. Managed $5M budget and 12-person team. Contributed to 5-year, $300M Store Systems project by overseeing software deployment and polling for 3.5K stores. Achieved <2% issue rate, surpassing 4% goal. Improved store operations in holiday season and successfully resolved 8 obscure issues by managing 15-person special task force in identifying chronic POS issues. Saved $5M by winning PeopleSoft bid and delivered implementation on-budget and on-schedule.
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Director Of Business ServicesLimited Brands Technology Services Sep 1999 - Feb 2001Columbus, Oh, UsLed systems support activities including application maintenance, desktop support, operations, and help desk. Ensured optimal project prioritization and liaised with business leaders to deliver support updates and assess needs. Managed $8M budget and 45-person department. Reduced staff from 45 to 25 and budget from $8M to $4M by establishing autonomous teams and conducting monthly Steering Committee meetings to define annual objectives. Developed SLA between LTS and Lane Bryant including 20 applications with 4 severity levels. Ensured alignment of IT initiatives with corporate goals by implementing new IT governance process and reporting with Steering Committee.
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Manager Supply Chain SystemsLimited Brands Technology Services Dec 1997 - Sep 1999Columbus, Oh, UsResponsibilities included development and management of team for Y2K renovation and development, project planning, status reporting, and application design review.
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Manager Workgroup ApplicationsJpmorgan Chase Sep 1995 - Dec 1997New York, Ny, UsResponsibilities included management of small team to develop client/server and Lotus Notes applications including Appropriation Request, Service Excellence, and Project Time Collection applications for Finance area. -
Consultant / DbaMipco Aug 1992 - Sep 1995Responsibilities included consulting for mainframe applications utilizing IDMS databases. Clients included IBM, Limited, Cooper Power Systems.
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Database AdministratorLerner New York May 1991 - Aug 1992Columbus, Oh, UsResponsibilities included structural modifications for development projects in IDMS database systems and development for the ARTHUR database products.
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Project ManagerLerner New York Jun 1989 - May 1991Columbus, Oh, UsResponsibilities included managing small (2-3 people) team to design and implement financial applications. Designed technical solution and business procedures necessary to implement software package for merchandising department. Installed a $400,000 system (installed in 4 months with plan of 6 months) achieving the fastest install in the United States.
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Programmer AnalystLerner New York Nov 1987 - Jun 1989Columbus, Oh, UsResponsibilities included development of software (COBOL, IDMS, CICS) for Store Operations, Point of Sale, and financial applications.
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ProgrammerSears, Roebuck And Co. Aug 1986 - Nov 1987Chicago,, Il, UsResponsibilities included development of software (Assembler) supporting profit sharing application utilized by associate benefits department.
Bill Gilbert Skills
Bill Gilbert Education Details
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The Ohio State University Fisher College Of BusinessComputer Systems -
Ohio UniversityComputer Systems
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Circleville Bible CollegeHistory
Frequently Asked Questions about Bill Gilbert
What company does Bill Gilbert work for?
Bill Gilbert works for Nationwide Insurance
What is Bill Gilbert's role at the current company?
Bill Gilbert's current role is Program Manager at Nationwide Insurance.
What is Bill Gilbert's email address?
Bill Gilbert's email address is bg****@****.rr.com
What is Bill Gilbert's direct phone number?
Bill Gilbert's direct phone number is +120922*****
What schools did Bill Gilbert attend?
Bill Gilbert attended The Ohio State University Fisher College Of Business, Ohio University, Circleville Bible College.
What are some of Bill Gilbert's interests?
Bill Gilbert has interest in Tennis, Running, Platform/paddle Tennis, Golfing.
What skills is Bill Gilbert known for?
Bill Gilbert has skills like Process Improvement, Cross Functional Team Leadership, Project Management, Change Management, Team Leadership, Business Process, Business Analysis, Vendor Management, Team Building, Strategic Planning, Leadership, Integration.
Who are Bill Gilbert's colleagues?
Bill Gilbert's colleagues are Vanessa Hyden, Azeez Shaik, Matthew Mcdermott, Fcas, Christine Mcknight, Brian Bame, Drew Layman, Deborah Pelletier.
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