Owner Relations
Current
Mar 2024 - Present
AeroLeads people directory · profile
Bill Golon Email & Phone Number
Owner Relations
at
Brinkley RV
1 work email found
@comcast.net
4 phones found area 303 and 484
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Bill Golon? Overview
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Quick answer
Bill Golon is listed as Owner Relations at Brinkley RV, based in Erie, Colorado, United States. AeroLeads shows a work email signal at comcast.net, phone signal with area code 303, 484, and a matched LinkedIn profile for Bill Golon.
Bill Golon previously worked as Director Customer Support Services at Level 3 Audiovisual and Director, Service Business Development / Customer Success at Atreo. Bill Golon holds Bsba from University Of Phoenix.
Company email context
Email format at Brinkley RV
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{first_initial}{last}@comcast.net
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AeroLeads found 1 current-domain work email signal for Bill Golon. Compare company email patterns before reaching out.
Profile bio
About Bill Golon
Customer Success / Customer Experience Management ExecutiveValue-driven leader with extensive experience in devising and executing successful service/support strategies, nurturing customer relationships, and driving employee satisfaction and customer success across various high-growth, dynamic industries.Solid history of building, coaching, and scaling world-class award-winning service/support teams to manage key enterprise accounts, implement global initiatives, and resolve customer experience issues. Established recognition as a trusted advisor for anticipating and interpreting client needs into tailored product and service offerings. Proven capability to pioneer the meticulous execution of high-profile, large-scale, global projects.Areas of Expertise• Customer Experience Management• Strategic Planning & Execution• Service Delivery Improvement• Global Account Management • Managed Service Operations• Pre-Sales Service Engagement• Customer Requirements Advocacy• Process Optimization • Leadership & Team Building• Process & Operations Excellence• Performance Management• Vendor & Change ManagementSignature Accomplishments:● Created training programs for the customer service and sales teams, emphasizing the importance of every customer touch point in delivering exceptional service.● Successfully built and contributed to customer-focused Video Conferencing Support team achieving Global Customer Service Award.● Established a 24x7 service engineering team, transitioned 50% of the original team into other roles, and recruited/placed best-suited talent for respective positions which increased employee satisfaction and reduced turnover.● Created an environment of FUN in a typically stressful atmosphere by focusing on advanced training and respect for individuals.
Listed skills include Process Improvement, Enterprise Software, Management, Cross Functional Team Leadership, and 21 others.
Current workplace
Bill Golon's current company
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11 roles
Bill Golon work experience
A career timeline built from the work history available for this profile.
Director Customer Support Services
Redesigned remote Customer Support Engineering Team to build customer confidence and reduce turnover. Strengthened relationships with existing and potential customers by developing processes to gather, document, track and resolve concerns. Increased communication across company teams by creating standard meeting sessions and eliminating silos. Captured and.
Dec 2021 - Jun 2022
Director, Service Business Development / Customer Success
Improved the customer experience and nurtured relationships with new and existing customers while developing strategies to retain and grow customer base. Instituted Customer Service and Product Development survey programs providing Voice of the Customer feedback opportunities. Increased revenue by working with Service Management on the creation of Annual.
Sep 2019 - Dec 2021
Director Of Conference Services, Service Delivery Account Manager
Built a customer focused Video Conferencing Support team. Assisted with developing standards for servicing and staffing customer conferences and supporting hardware equipment. Hired and mentored agents, engineers and managers. Managed 24x7 team of remote senior engineers supporting top global clients.
Sep 2015 - Feb 2019
Global Video Operations Manager
Restructured a multi-tiered Global Service Desk Team, resulting in world-class customer support and employee satisfaction. Provided leadership, counseling, coaching and performance management for direct reports and colleagues.
Feb 2014 - Sep 2015
Technical Services Manager
Responsible for service vision, motivation, growth and development of 24x7 three-tiered global engineering support staff and customer satisfaction. Tracked and reported on Customer Effort Score (CES) and Net Promoter Score (NPS).
Jul 2011 - Oct 2012
Director Of Customer Service, Customer Success
Incentra Solutions Inc / Presilient Managed Services
Drove customer success, managed critical accounts, and delivered add-value service/support. Provided leadership and vision for process improvement culture. Established First Call Support Program working with customers and vendors. Tripled monthly program revenue to over $1M in first year. Designed internal SLO’s, monitored and reported on customer SLA’s..
Jun 2008 - Mar 2011
It&S Customer Care And Operations Manager
Feb 2006 - Jun 2008
Director, Technical Assistance Support Center
Jun 2005 - Jan 2006
Global Program Manager, Mission Critical Support Manager
Feb 1998 - May 2004
Field Service Engineer
May 1985 - Feb 1998
3 education records
Bill Golon education
Associate Of Arts (Aa)
Illinois Technical College
Education record
FAQ
Frequently asked questions about Bill Golon
Quick answers generated from the profile data available on this page.
What company does Bill Golon work for?
Bill Golon works for Brinkley RV.
What is Bill Golon's role at Brinkley RV?
Bill Golon is listed as Owner Relations at Brinkley RV.
What is Bill Golon's email address?
AeroLeads has found 1 work email signal at @comcast.net for Bill Golon at Brinkley RV.
What is Bill Golon's phone number?
AeroLeads has found 4 phone signal(s) with area code 303, 484 for Bill Golon at Brinkley RV.
Where is Bill Golon based?
Bill Golon is based in Erie, Colorado, United States while working with Brinkley RV.
What companies has Bill Golon worked for?
Bill Golon has worked for Brinkley Rv, Level 3 Audiovisual, Atreo, Avi-Spl, and British Telecom.
How can I contact Bill Golon?
You can use AeroLeads to view verified contact signals for Bill Golon at Brinkley RV, including work email, phone, and LinkedIn data when available.
What schools did Bill Golon attend?
Bill Golon holds Bsba from University Of Phoenix.
What skills is Bill Golon known for?
Bill Golon is listed with skills including Process Improvement, Enterprise Software, Management, Cross Functional Team Leadership, Project Management, Customer Satisfaction, Call Centers, and Team Building.
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