Customer Success / Customer Experience Management ExecutiveValue-driven leader with extensive experience in devising and executing successful service/support strategies, nurturing customer relationships, and driving employee satisfaction and customer success across various high-growth, dynamic industries.Solid history of building, coaching, and scaling world-class award-winning service/support teams to manage key enterprise accounts, implement global initiatives, and resolve customer experience issues. Established recognition as a trusted advisor for anticipating and interpreting client needs into tailored product and service offerings. Proven capability to pioneer the meticulous execution of high-profile, large-scale, global projects.Areas of Expertise• Customer Experience Management• Strategic Planning & Execution• Service Delivery Improvement• Global Account Management • Managed Service Operations• Pre-Sales Service Engagement• Customer Requirements Advocacy• Process Optimization • Leadership & Team Building• Process & Operations Excellence• Performance Management• Vendor & Change ManagementSignature Accomplishments:● Created training programs for the customer service and sales teams, emphasizing the importance of every customer touch point in delivering exceptional service.● Successfully built and contributed to customer-focused Video Conferencing Support team achieving Global Customer Service Award.● Established a 24x7 service engineering team, transitioned 50% of the original team into other roles, and recruited/placed best-suited talent for respective positions which increased employee satisfaction and reduced turnover.● Created an environment of FUN in a typically stressful atmosphere by focusing on advanced training and respect for individuals.