Director Of Customer Services
North Carolina
Golf Genius is a very robust golf event/league/trip management software solution handling the complex events run by clubs to simple golf trips delivering a better member experience for all user types. To highlight some of the key elements, Golf Genius can integrate with club/league website, handle multiple scored tournaments, portal for each event/league/trip created, live leaderboard, mobile app for scoring and other member functions. I assist in providing customer support for current clients and introducing Golf Genius to prospective clients.* Manage a team of 6 support reps including hiring, training, scheduling, coaching, and evaluating.* Review and monitor all incoming questions* Report and Analyze all questions on usability, bugs, and enhancements* Monitor tickets for consistent tripping points and work with Product Manager to resolve* Review internal and external support processes * Report on all department functions.* Provide professional, courteous customer service on escalation basis