Bill Goodwin Email & Phone Number

S.F. Bay Area

Technical trainer for HPE Aruba Networking SD-WAN and Secure Access Service Edge (SASE) working with cutting-edge SD-WAN technologies.

San Jose, California

NexGenT is not an online training company run by a few people in their spare time. It is a fully staffed team of professional technical trainers, career coaches and support staff who are all specialists in their respective fields. The goal is not just to deliver real-world technical skills, but also to help getting into the job market once the skills have been obtained. There is a combination of online training methods including regular live sessions as well as recorded lessons. There are… Show more NexGenT is not an online training company run by a few people in their spare time. It is a fully staffed team of professional technical trainers, career coaches and support staff who are all specialists in their respective fields. The goal is not just to deliver real-world technical skills, but also to help getting into the job market once the skills have been obtained. There is a combination of online training methods including regular live sessions as well as recorded lessons. There are also live sessions with industry professionals who provide insights and answer any questions students many have. The training is supplemented with technical documentation, quizzes, labs and practice exams. I am proud to be part of the NexGenT team helping to improve the lives of people through learning. Show less

Santa Clara, Ca

Teach students associate-level networking skills based on the Cisco CCNA program in Cisco Netacademy. Lecture based on Cisco curriculum including real-world examples. Provide custom-created supplemental documentation to help drive a better understanding of more complicated technologies. Provide custom created troubleshooting scenarios using Packet Tracer, Cisco's proprietary network simulator. Hands-on troubleshooting and configuration support using up-to-date Cisco routers and switches in… Show more Teach students associate-level networking skills based on the Cisco CCNA program in Cisco Netacademy. Lecture based on Cisco curriculum including real-world examples. Provide custom-created supplemental documentation to help drive a better understanding of more complicated technologies. Provide custom created troubleshooting scenarios using Packet Tracer, Cisco's proprietary network simulator. Hands-on troubleshooting and configuration support using up-to-date Cisco routers and switches in a world-class student lab environment. Provide advice for passing the CCNA exam. I am very good with analogies and have found ways to clearly convey ideas to students who are not technical in nature or whose native language is not English. I always receive positive feedback from students. Show less

San Ramon, Ca

Provide cost analysis and revenue assurance on video-related tools for the development and maintenance of budget allocations using Microsoft Excel. Create processes for validating subscriber usage invoiced by vendors. Analyze and adjust forecasts based on actual trends. Formalize findings in reports to leadership.

San Ramon, Ca

Team lead dedicated to tracking chronic and high-profile issues in the video network. Primary functions included problem isolation, Root Cause Analysis and project coordination to create processes to mitigate the possibility of recurrence. Provided weekly updates to leadership via Power Point.

San Ramon, Ca

Managed the configurations for all ARRIS splicers and inserters used in U-verse ad insertion in an Excel spreadsheet utilizing 20 active sheets and thousands of formulas. This spreadsheet maintained the gold standard for all configurations and was used to configure the network and verify the validity of the changes introduced by the product team. Authored and tested OS upgrade documentation used to make changes in the production splicing environment. Trained Video Ops technicians on… Show more Managed the configurations for all ARRIS splicers and inserters used in U-verse ad insertion in an Excel spreadsheet utilizing 20 active sheets and thousands of formulas. This spreadsheet maintained the gold standard for all configurations and was used to configure the network and verify the validity of the changes introduced by the product team. Authored and tested OS upgrade documentation used to make changes in the production splicing environment. Trained Video Ops technicians on creating/updating/troubleshooting changes to Advertisement splicing Show less

San Ramon, Ca

Tested all hardware/software configuration enhancements and OS upgrades on backbone Alcatel routers and switches in the U-verse Production Support Lab. Authored and tested 40+ documents supporting production network changes in the backbone of the U-verse network. Train backbone network technicians on updates to production network devices.

Dublin Ca

Network administrator for a large network integrator NOC supporting more than 2,000 customer networks. Provided monitoring, troubleshooting, configuration, consultation and reporting services to enterprise customers on Cisco devices (routers, switches, Call Manager, WAP) and WAN service. Extensive WAN/LAN experience in a Cisco Environment. TCP/IP, 802.3/802.1d/q/s, IGMP/PIM, OSPF/EIGRP/BGP/HSRP, T1/Frame-Relay/ATM/ISDN/MPLS, IPSec VPN/GRE, Cisco Call Manager• Assigned 30+ high profile… Show more Network administrator for a large network integrator NOC supporting more than 2,000 customer networks. Provided monitoring, troubleshooting, configuration, consultation and reporting services to enterprise customers on Cisco devices (routers, switches, Call Manager, WAP) and WAN service. Extensive WAN/LAN experience in a Cisco Environment. TCP/IP, 802.3/802.1d/q/s, IGMP/PIM, OSPF/EIGRP/BGP/HSRP, T1/Frame-Relay/ATM/ISDN/MPLS, IPSec VPN/GRE, Cisco Call Manager• Assigned 30+ high profile customer networks (Administrative Office of the Courts in 3 counties, CA Dept. of Forestry, Financial Institutions).• Provided support for customer DID lines routed through an Adtran TA-850.• Authored the methods and procedures governing all teams in the NOC.• Trainer for Tier 1 Support Specialists. Show less