Bill Grady Email & Phone Number

Armonk, New York, Ny, Us

Led a global organization of designers and user researchers building more than 200 products and the underlying platform. Member of the multi-billion dollar division’s Senior Leadership Team, responsible for a transformation program to help 6,000 people become user-obsessed.Achievements included:- Won 22 international design awards, including the 2021 Red Dot “Best of the Best” award- Increased Net Promoter Score by 46 points- Certified 5,100 people in design thinking skills- Created a UX improvement program that identified and closed approximately 6,250 issues- Doubled the task completion rate of common workflows- Increased usability score by 58%- Increased volume of user testing by 12x, receiving user feedback for 98% of projects in 2023- Morale and engagement ranked Best in Class in annual company-wide employee survey

Armonk, New York, Ny, Us

Apprenticed under the head of design at IBM, participating in a transformation of how the company’s teams understand and solve complex problems. Honed skills needed to lead design for a business unit.

Armonk, New York, Ny, Us

Helped establish Watson as an essential worldwide brand - Conceived and delivered “With Watson” ingredient brand program to build brand equity and market leadership- Developed requirements and guided brand system refresh to equip IBMers and partners to use the brand consistently- Elevated brand experiences with 32 new merchandise items and design of the Watson Developer Conference- Created a rigorous naming system and brand architecture to prevent the Watson name from being misused, developing 73 names and rejecting dozens over 18 months

Armonk, New York, Ny, Us

- Responsible for numerous initiatives to bring the IBM brand to life- Implemented a comprehensive plan to help IBM better engage Millennial clients and investors

Armonk, New York, Ny, Us

Leveraged design skills to develop outstanding IBM experiences, including:- Managed the implementation of the THINK exhibit at Epcot. Led all of the requirements associated with this project, from financial management to production, and worked collaboratively with Disney, agency, and IBM teams- Led development of the THINK app, which has been downloaded over 100,000 times and received excellent reviews. Worked with Community Citizenship team and the NY Hall of Science to develop a related classroom course- Led program to develop, install and support IBM Centennial exhibits at twenty locations on five continents

Armonk, New York, Ny, Us

- Consultant to internal and external clients, solving problems using design methodology. Subject matter expert in strategic design, product design and customer experience design - Led the design of entry and mid-level disk storage systems and IBM Security appliances, including PureSystems storage and Storwize V7000 - Strengthened Industrial Design by building relationships with key executives and engineers - Reduced downtime and warranty repair cost by introducing customer-replaceable units

Armonk, New York, Ny, Us

- Outside salesperson and trusted advisor to senior executives in territory of midsize businesses - Achieved 1,299% of Services Signing Quota and 213% YTY revenue growth in 2007 - Ranked #2 in IBM Global Sales School. Honored with Distinction

B.S., Industrial Design

Master Of Business Administration (M.B.A.)