Bill Greer, Mba, Pmp Email & Phone Number

In my most recent role, I spearheaded a national program team to ensure 24/7 operational readiness of IP Telephony systems for a prominent national healthcare system. I also implemented governance for projects overseeing the management and monitoring of IP Telephony equipment and systems.Key Accomplishments:• Streamlining processes for the seamless integration of hundreds of sites using Cisco IPT technology, providing Voice over IP services to over 235,000 users.• Achieving successful implementation of standardized design parameters and management protocols for new sites, ensuring adherence to established guidelines.• Overseeing the development, testing, and deployment of Contact Center scripts and CTI applications, delivering mission-critical projects to enhance overall functionality.

Santa Clara, California, Us

In this role, I successfully assessed, procured, and implemented information security tools and processes for Palm's enterprise. Led projects to gather business requirements, publish RFPs, assess vendor responses, and recommend procurement of the appropriate solutions.Key Accomplishments:• Implementing newly procured security solutions into the enterprise environment, actively modifying business processes to maximize the benefits of new security functions.• Developing and implementing a Data Loss Prevention system, safeguarding data in motion, data at rest, and data at the endpoint using Reconnex from McAfee.• Advancing the implementation of an E-mail Encryption system utilizing IronPort from Cisco.• Leading the development and implementation of a Network Vulnerability Management system, ensuring the security of the company's network using Qualys.

Walnut Creek, Ca, Us

• Orchestrated a $35M enterprise initiative, replacing outdated TDM-PBX telephony and voice mail systems for 5500 end users in the corporate headquarters and in 135 AAA offices in Northern California, Nevada, and Utah• Managed the "Back of the House" portion of the Infrastructure Upgrade Program (IUP), including the Mainframe, Midrange Server, Telecom, Network, and Security product towers of the project portfolio

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• Performed outage impact analysis and risk assessment for critical business processes, while conducting gap analysis of internal and external risks preceding disastrous outages.

Oakland, California, Us

• Developed and implemented Disaster Recovery environment, facilitating monthly testing of "Recover and Restore" for utility billing statement printing and mailing to customers.

San Jose, Ca, Us

• Provided information, training, and support to internal business units for ensuring business systems resilience during extended system outages as a Consultant to the Global Disaster Recovery Team.

Frankfurt Am Main, Hessen, De

• Oversaw $9 million expansion project, managing IT infrastructure and a new data center for 43,000 sq ft of remodeled space, providing voice, data services, and secure WLAN connectivity for 300+ users across multiple operating groups.• Managed the IT infrastructure portion of a $1 million build-out of the firm’s Equity Trading Center, maintaining continuous uptime for all trading systems while the existing Trading Center room was being remodeled

• Managed the entire portfolio of web development projects for a primary Internet Services Provider with a 12-state footprint• This team created and managed content for three public-facing internet sites, ten customer-facing extranet sites, and one intranet site for this Fortune 500 internet services company

Bachelor Of Arts - Ba, Developmental And Child Psychology

Mba, Business Administration And Management, General