Bill Guyer, Cciso®, Pmp®, Itil®'s Location
Kansas City, Missouri, United States, United States
Bill Guyer, Cciso®, Pmp®, Itil®'s Contact Details
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About Bill Guyer, Cciso®, Pmp®, Itil®
At the helm of Propio Language Services' Compliance and Security division, my focus is on crafting robust cybersecurity frameworks and ensuring IT compliance, skills honed over my term as Senior Vice President of Technology with a strong emphasis on customer-centric technical projects. My responsibilities include advising the C-suite, engaging directly with clients, and participating in sales processes, particularly with healthcare and government entities, where precision and trust are paramount.My mission is to protect and enable our organization through proactive disaster recovery planning and cybersecurity vigilance, ensuring we are always ahead of the threat landscape. By continuously refining our Security Incident Response Plan and providing comprehensive employee training, our team strives to maintain the highest standards of security and resilience, reflecting my commitment to excellence and the safeguarding of our client's interests.
Bill Guyer, Cciso®, Pmp®, Itil®'s Current Company Details
Exp Initiatives
Award Winning IT Executive with a focus on Security and Compliance.
Bill Guyer, Cciso®, Pmp®, Itil® Work Experience Details
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Svp, Security And ComplianceExp Initiatives May 2024 - PresentKansas City Metropolitan Area
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Director Compliance And SecurityPropio Language Services Jun 2022 - May 2024Overland Park, Kansas, United StatesProvide advice and guidance to C-Suite regarding security and IT compliance requirements.Meet directly with clients to review company and product security needs and provide evidence that our product could meet them.Participate in the sales process, including RFPs from healthcare and government entities.Reviewed and edited security requirements for client and vendor contracts.Prepare and maintain budgets.Disaster Recovery Planning.Cybersecurity planning including the implementation and maintenance of a Security Incident Response Plan.Maintain an awareness of the current Cybersecurity threat landscape and respond proactively.Provide employee training regarding policies and security.Direct the effective delivery of networks, development, and disaster recovery systems processes.Improve company technology through use of the System Development Life Cycle.Improve processes throughout company via automation and documentation.Adopt and implement project management methodologies including PMP and Agile.Major Projects included: Built and staffed IT Security Department from the ground up. Developed various documentation for Disaster Recovery, Security Incident Response, Regulatory Compliance, and other company needs. Completed multiple company audits including West Monroe independent audit, client questionnaires and interviews, and third-party risk assessments of the company, its products, and its processes. Creation of new training programs for security including weekly videos, phishing training, and required training with 100% employee participation. Prepared company for HITRUST and SOC audits. Won “Manager of the Year” award for 2023. -
Senior Vice President, TechnologyThe Lewer Agency Jun 2020 - Jun 2022Overland Park, Kansas, United StatesServe on the executive committeeOversee technical projects in alignment with company goals with a customer experience focusPrepare & maintain budgets including tracking, approving, & forecasting expensesDisaster Recovery Planning including COVID-19 Pandemic planning & responseCybersecurity planning including the implementation & maintenance of a Security Incident Response PlanMaintain an awareness of the current Cybersecurity threat landscape & respond proactivelyDirect the effective delivery of networks, development, & disaster recovery systemsImprove company technology through use of the System Development Life CycleImprove processes throughout company via automation & documentationManage vendor relationships across the various company silosStrategic planning including the eventual outsourcing of the department to best serve company needsMaintain software licensing across the companyOversee the production of data reports including automatically scheduled email reports & Power BICreate & maintain an ITIL Service CatalogAdopt & implement project management methodologies including PMP & AgileOversaw & served as backup labor for all IT systems, support, & data analyticsMajor Projects included:• Transition internal IT department to Managed Services Provider model• Documentation for Disaster Recovery, Security Incident Response, Regulatory Compliance, & other company needs• Completed multiple company audits including Microsoft Licensing, MO department of Insurance, & multiple independent audits for ownership & partnerships.• Implemented necessary technology & reporting to onboard major company partnerships including Premium Risk Share, PPO network, & PBM network providers• Conducted RFP processes for multiple partnerships & vendors• Increased automation for file transfers & payment processes, reducing time to payment to healthcare providers by over 30 days• Won “Rookie of the Year” award for 2020, only person in the company history to win it twice
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It Manager And Data Protection OfficerSosland Publishing Nov 2015 - Jun 2020Kansas City, Missouri AreaEnable the staff to work effectively and minimize their time spent on IT.Oversee technical projects in alignment with organizational goals.Direct the effective delivery of networks, development, and disaster recovery systems processes.Perform all functions of personnel management for departmental employees.Work with staff and vendors to anticipate and prepare for technology needs in the changing environment.Prepare financial budgets and present proposals for capital projects to senior executives.Communicate regularly with executive management on information technology.Ensure proper documentation is created and maintained throughout the IT department.Oversee the provisioning of the end-user services.Manage inventory of technology assets.Maintain network and system security.Conduct audits to ensure regulatory compliance and proactively address potential issues.Ensure company compliance with software licensing requirements.Ensure design of system allows all components to work properly together.Direct the education program of the IT department.Educate the company and employees on regulatory compliance requirements.Manage vendor relationships.Monitor help desk queue and provide level 3 support as needed.Major Projects included:• Disaster Recovery and Business Continuity Plan• Security Incident Response Plan• GDPR Requirements and Compliance• Penetration Testing• Antivirus migration – Kaspersky to Sophos• Adoption of KnowBe4 social engineering testing and training• Audit of Licensing by Microsoft• Goldmine CRM relaunch• Migrated Backup from Tape to Datto on-premise/cloud solution• Nimble SAN implementation• Office 365 Implementation• IT Service Catalog and Network Documentation• ePublishing - Migrating from in house web hosting to cloud• Service Desk Plus implementation – IT ticketing solution• Desktop Central – Centralized Patch Management -
It ManagerWagstaff & Cartmell, Llp Aug 2010 - Oct 2015Kansas City, Missouri AreaMaintain the firm’s computer, network, and phone equipment.Interview and hire firm technology related employees.Manage the purchase of all hardware software and other IT supplies.Conduct New employee training.Purchase and support firm’s mobile phones including administrating the service plan.Manage firm's software licensing and hardware inventoryCreate and maintain documentation for all technology equipment and processes.Major Projects included:• Microsoft Audit - Software Asset Management Review• Office Expansion - additional building across the parking lot• VOIP telephone implementation• Prolaw implementation – Firm Management and accounting software• NetDocuments implementation – Cloud based document management• HIPAA Requirements and Compliance• Citrix Implementation on 30-day deadline• Exchange 2003 to 2010 migration• Windows XP to Windows 7 migration• Office 2003 to Office 2007 migration• Design and creation of Mass Tort Settlement database • Blackberry to iPhone migration• Sharepoint Intranet design and implementation -
Systems AdministratorThe Lewer Agency Sep 2008 - Aug 2010Kansas City, Missouri, United States• Planned, designed, documented, and implementated various systems including desktop PC’s, servers, network equipment, telephone system, and software applications.• Developed, maintained, and monitored procedures for all server backups.• Maintained telephone system.• Administrated Exchange, Active Directory, Customer Relationship Management database, and other database applications• Developed and maintained intranet using Windows SharePoint Services 3.0.• Monitored, planned, and coordinated the distribution of client/server software and service packs.• Prepared recommendations for new equipment and services to purchase and work with various vendors for procurement. • Performed on-site and remote technical support.• Assisted in the organization and inventory of all hardware and software resources.• Updated and maintained the Disaster Recovery Plan.• Created and maintained good technical documentation.• Coordinated vendors to facilitate repairs• Won the "Rookie of the Year" award in 2008 -
Audio Visual SpecialistLathrop & Gage L.C. Dec 2001 - Sep 2008• Rebuilt Video Conferencing processes to instill confidence in the technology• Coordinated construction of and provided ongoing support for the Conference Room Floor: twelve rooms with complete media packages including five video conferencing systems.• Traveled to all satellite offices to setup video conferencing at all locations.• Conducted training on A/V systems to all attorneys and staff in a classroom format. • Designed and implemented scheduling system for conference rooms and A/V resources• Procured estimates for A/V equipment, services, and upgrades.• Traveled to Denver, CO and Clayton, MO to open new satellite offices. Coordinated with on-site vendors for setup of infrastructures and systems.• Traveled to St Louis, MO for move of existing satellite office. Coordinated with on-site vendors for setup of infrastructures and systems.• Administrated security server and coordinated building access.• Procured estimates for security related equipment, services, and upgrades• Installed Blackberries, email compatible phones, and palm pilots• Created and maintain IT internal web pages• Deployed and maintain computer equipment• Troubleshot and maintain network printers• Created documentation for processes and applications• Won the "And Then Some" award in 2008. -
Lead Pc TechnicianGateway Oct 1997 - Dec 2001• Diagnosed, repaired, and upgraded Gateway computers• Ordered new hardware and software for end users• Scheduled staffing• Trained technical and sales staff
Bill Guyer, Cciso®, Pmp®, Itil® Skills
Sharepoint
Citrix
Computer Hardware
Software Installation
Networking
Microsoft Exchange
Microsoft Sql Server
Troubleshooting
Crystal Reports
Software Documentation
Disaster Recovery
Windows Xp
Customer Service
Technical Support
Management
Security
Servers
Cloud Computing
Crm
Hardware
Analysis
Access
Databases
Bill Guyer, Cciso®, Pmp®, Itil® Education Details
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Concordia College DelawareComputer Science -
Concordia College DelawareComputer Science
Frequently Asked Questions about Bill Guyer, Cciso®, Pmp®, Itil®
What company does Bill Guyer, Cciso®, Pmp®, Itil® work for?
Bill Guyer, Cciso®, Pmp®, Itil® works for Exp Initiatives
What is Bill Guyer, Cciso®, Pmp®, Itil®'s role at the current company?
Bill Guyer, Cciso®, Pmp®, Itil®'s current role is Award Winning IT Executive with a focus on Security and Compliance..
What is Bill Guyer, Cciso®, Pmp®, Itil®'s email address?
Bill Guyer, Cciso®, Pmp®, Itil®'s email address is bg****@****.rr.com
What is Bill Guyer, Cciso®, Pmp®, Itil®'s direct phone number?
Bill Guyer, Cciso®, Pmp®, Itil®'s direct phone number is +181675*****
What schools did Bill Guyer, Cciso®, Pmp®, Itil® attend?
Bill Guyer, Cciso®, Pmp®, Itil® attended Concordia College Delaware, Concordia College Delaware.
What skills is Bill Guyer, Cciso®, Pmp®, Itil® known for?
Bill Guyer, Cciso®, Pmp®, Itil® has skills like Sharepoint, Citrix, Computer Hardware, Software Installation, Networking, Microsoft Exchange, Microsoft Sql Server, Troubleshooting, Crystal Reports, Software Documentation, Disaster Recovery, Windows Xp.
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