Bill Haenlin Email & Phone Number

Charlotte, North Carolina, Us

Director, Cybersecurity, Infrastructure, OperationsProviding CIO, CTO, CISO Advisory, Virtual or fractional management consulting.- Provide vCISO assessment, strategy and Information Security role efforts- Extensive technical assessment of Infrastructure and Operations for IT implementations- CIO/CTO Program and Project management engagements from Staff augmentation to advisory- IT Leadership Mentoring, Advisory and Organization renovation efforts

Huntersville, North Carolina, Us

I serve as the Director of IT, Infrastructure and Security for this global alliance of leading trauma care organizations supporting combat medicine, emergency services, law enforcement, community first responders, and private and corporate clientsResponsible for providing strong Leadership and partner management through a detailed RFP process resulting in consistent results for choosing our vendors and partners. This includes negotiating the right-sized and detailed contract with the partners that is designed to show their results are tied to the business values, vision and mission statement.Developed and designed effective Infrastructure design for quick implementation into new built or acquired sites to bring them into the designed Security and performance plan. This resulted in standing up a net new 50k sq ft warehouse within 20 days to produce revenue from shipping under budget by 14% saving the company $10k minimum and creating a template for all future builds and integrations.Provided audit of all licensing across all acquired entities to realize $10+ monthly savings for the company through cleaning up of orphaned licensing and legacy accounts. Negotiated better aligned licensing agreements with multiple Application/SaaS vendors for realization of $50k+. Negotiated EA agreement through Microsoft Partner for right-sizing the seat and license count for the migration to D365

Seattle, Wa, Us

I served as the Director of Managed Services for Olive + Goose which is an agile, quality-focused company, trusted by small and large businesses alike to innovate, support, and drive success with their customers by offering business consulting, technical consulting, and managed services custom-tailored to the businesses they work with, and the scenarios they are facing.Built the go to market plan to identify initial customer base – resulting in 3 customers within the first 3 months of active service under practice and the first year $100k reoccurring revenue with 6 clients under contract.Responsible for aligning the service delivery to Co-Managed IT structure as primary and traditional managed services as secondary for greatest market penetration.At the end of the first year, I set and achieved a first-year sales revenue quota as per goals – year one was building of a Managed Services Practice, which included winning net new business from several clients in the first year - target $100k in sales - achieved

Charlotte, North Carolina, Us

Management of Implementation Engineering group responsible for provisioning the services that customers have purchased from the company. This is the initial point in which the company realizes revenue from our customers, consists of implementation process relating to Collocation, Connectivity, Cloud platforms and Managed Services.Built a plan of action to address the severe backlog of work upon start – resulting in moving through $800k revenue within 60 calendar days with short staff

Detroit, Mi, Us

Manager of Strategy and Planning.I served as the Strategic Planning Manager for this public company (NYSE: ALLY) as a senior member of the IT Portfolio Services Technology leadership team, reporting directly to the Director of Technology is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients.I was responsible for the Budget process, review and approval with CIO(s) Successfully led the Budget campaign to achieve full budget approval on first pass. First and only time this was achieved.

Leadership for building a strong and profitable consulting, mentoring and project delivery practice. Developing Strategy and business transformation of delivery process and effectiveness utilizing a combination of Independent Contractors and FTE staffing to provide top results • Provided strong Leadership and Management to the entire Services organization• Re-establishment of the Microsoft Gold Partner alignment and program affiliation – rebuilding our partnership with MSFT through networking, relationship building and program alignment- Renewed Gold Partner Status established in early 2016• Providing fundamental Go To Market offering design and efforts. Resulting in net new business in focused areas – Four new campaigns designed• Drove positive revenue realization even during a strong downturn in business through effective resource management, process efficiencies and client satisfaction business renewals – Final quarter of 2015 realized profits when NA group had never had profits before in history of company, through efficient use of resources, focused management and organization of direct reports• Re-envisioned the Services project management process and strategy, which resulted in greatly improved project efficiency and client satisfaction • Designed the new Implementation Technical Architect role to improve Solution Design review from Sales, this has resulted in improved Project start times by close to a week overall

Seattle, Washington, Us

Senior Director of Managed Services for IaaS and SaaS Service Delivery. Leader of Global Delivery of Unified Communications and Collaboration to over 120+ Enterprise clients. Developing Strategy and business transformation of delivery process across a global operations center network in the US and abroad. Leading a team of 7 direct and 160+ indirect global reports to provide top results • Integrated team of 120+ employee through acquisition with no attrition, no disruption of service delivery to clients• Restructured the Deployment to Delivery hand off process to gain efficiencies and stability in the process, saving time, cost and improving client satisfaction• Designed and delivered additional Global NOC in Manila Philippines• Scaled headcount for Managed Services staffing by 45% while maintaining costs, leading to higher margins• Developed new products and service offerings to drive additional reoccurring revenue opportunities which results in additional sales almost immediately• Established Deal review sign off process – ensuring that new deals were inline with service delivery guidelines and methodologies • Designed and managed the building of a new Charlotte Office facility, relocating office and people • Maintained unmanaged attrition at or below 7% year over year

Promoted rapidly to serving as leadership of the largest group within the company responsible for reoccurring revenue and service delivery to the clients. Instrumental in the strategic growth and direction of products and services offered. Contributing to Azaleos being listed as the 28th fastest growing tech company in the country in 2011• Increase the margin (Managed Services) from 30% in 2010 to 63% in 2013 • Approved closing of over $100m of new contracts in 2012 for 100% growth from 2011• Strengthened revenue from $18m (2010) to $52m (2012). Resulted in growth of reoccurring revenue• Advised and Assisted with Due Diligence process for Mergers & Acquisition planning.• Recruited over 50+ high performing IT professionals that obtained excellent customer satisfaction results and 90+% client renewal rates• Streamlined process across the Managed Service group, resulting in lower costs due to better staffing management, and efficient labor utilization• Improved methodologies in delivery and the creation of a formal change team, resulted in 40% fewer priority 1 incidents, average yearly service availability SLA above 99.71% year over year

Management of Network Operations technical personnel. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Redmond, Washington, Us

Provided direct Enterprise, Premier support and vendor management via..• Manage Premier Enterprise customers, including deep relationships with Technical Account Managers and Premier Field Engineers to manage support solutions regardless of severity• Recruited and trained high performing team of support professionals that maintained high CSAT results and technical quality of service delivery, starting at 70% Very Satisfied results at start to mid 80s percentile in first year• Manage Premier Enterprise customers accounts• Focus on vendor relationship and managing the service delivery of the teams for KPI based outcomes – met all achievable metrics month after month for duration of role

Redmond, Washington, Us

Develop and deliver technical training to internal technical support professionals and company partners• Curriculum designer and delivery specialist for multiple product release within Support scope • PSS 101, Premier 101, C2 Leadership, Service and Support Success – 50+ deliveries• Support Escalation Engineer for Office, Exchange, various other products within the Microsoft offerings