Bill Hall Email & Phone Number

Denver, Co, Us

Lakewood, Co

• I provide Systems Administration support of Oracle Solaris 11.x, Oracle Linux 8, as well as RHEL 7, 8, and 9 systems. We host our IT Infrastructure in VMWare, Linux KVM, and Oracle LDOMs as well as Azure Cloud. Support is for existing systems as well as deployment/implementation of new systems

Home Office And Nike World Headquarters In Beaverton, Or

A primary point of contact for my client’s IT Leadership. Acting as their advocate to ensure any issues in Hosting Infrastructure Services are promptly addressed. • Led the Hosting Operations Teams that are located in multiple geographies providing support for our client's web hosting infrastructure. • Drove multiple project initiatives to bring standardized support models to an environment that has been growing 100% each year for the last 3 years. • Managed vendor contract agreements, including licensing and support for physical infrastructure and OS layer software.

Home Office

A process expert in Change Management, Incident Management, and Problem Management in IT Hosting Services. • Led the Sub-Tower Managers in improving our metrics for Service Level Agreements with Ticket Management, Incident resolution, and Root Cause Analysis for the highest impacting issues involving the IT Infrastructure.Established the process for a cyclic schedule of OS patching and security vulnerability remediation for UNIX and Linux servers. • Led a global team of technical resources located primarily in India and Release Managers located in the Americas. • Negotiated with Application Environment Stakeholders to secure maintenance windows for servers comprising all SDLC environments. • Provided reporting data to demonstrate achievements and address challenges.

Broomfield, Co

Primary point of contact for escalation issues regarding the OS Patching of the Enterprise Servers in our client's datacenters globally. • Led a global team of system administrators located in Singapore, Argentina, and the USA with OS PatchingPerformed Crisis Management for Denial Of Service Issues in the Data Center.• Liaised between multiple business and technical groups including our client's IT Management, EDS (now HP) Management, Engineers, and DBAs • Provided Change, Incident, and Problem resolution of tickets supporting our client's Enterprise servers running all versions of Solaris Operating System – approximately 3000 systems in multiple Data Centers globally including locally/on-site. Identified hardware and OS issues and assisted with resolutions.

Troy, Mi And Tdy

Worked on multiple client projects with responsibilities including:• User Acceptance Testing of software and web development• Data analysis/reporting• Executed Engineering Work Orders for project implementation of server and network deployment, functioning primarily as a Microsoft Windows Administrator

Novi, Mi

Performed asset management, hardware deployment and decommission. Established processes for tracking Help Desk support calls. Systems Administration in a Win NT-Server/Win 9X-Client environment for approximately 200 users at many remote sites.