Bill Hall Email & Phone Number

Denver, CO, US

Lakewood, CO

• I provide Systems Administration support of Oracle Solaris 11.x, Oracle Linux 8, as well as RHEL 7, 8, and 9 systems. We host our IT Infrastructure in VMWare, Linux KVM, and Oracle LDOMs as well as Azure Cloud. Support.

Home Office And Nike World Headquarters In Beaverton, OR

• A primary point of contact for my client’s IT Leadership. Acting as their advocate to ensure any issues in Hosting Infrastructure Services are promptly addressed.
• Led the Hosting Operations Teams that are located in multiple geographies providing support for our client's web hosting infrastructure.
• Drove multiple project initiatives to bring standardized support models to an environment that has been growing 100% each year for the last 3 years.
• Managed vendor contract agreements, including licensing and support for physical infrastructure and OS layer software.

Home Office

• A process expert in Change Management, Incident Management, and Problem Management in IT Hosting Services.
• Led the Sub-Tower Managers in improving our metrics for Service Level Agreements with Ticket Management, Incident resolution, and Root Cause Analysis for the highest impacting issues involving the IT.
• Led a global team of technical resources located primarily in India and Release Managers located in the Americas.
• Negotiated with Application Environment Stakeholders to secure maintenance windows for servers comprising all SDLC environments.
• Provided reporting data to demonstrate achievements and address challenges.

Broomfield, CO

• Primary point of contact for escalation issues regarding the OS Patching of the Enterprise Servers in our client's datacenters globally.
• Led a global team of system administrators located in Singapore, Argentina, and the USA with OS PatchingPerformed Crisis Management for Denial Of Service Issues in the Data Center.
• Liaised between multiple business and technical groups including our client's IT Management, EDS (now HP) Management, Engineers, and DBAs
• Provided Change, Incident, and Problem resolution of tickets supporting our client's Enterprise servers running all versions of Solaris Operating System – approximately 3000 systems in multiple Data Centers globally.

Troy, MI And TDY

• Worked on multiple client projects with responsibilities including:
• User Acceptance Testing of software and web development
• Data analysis/reporting
• Executed Engineering Work Orders for project implementation of server and network deployment, functioning primarily as a Microsoft Windows Administrator

Novi, MI

Performed asset management, hardware deployment and decommission. Established processes for tracking Help Desk support calls. Systems Administration in a Win NT-Server/Win 9X-Client environment for approximately 200 users at many remote sites.